#Railway declining payment
elfin mortar
alpine reef
https://railway.app/project/356762a9-b990-4961-945e-237a49ad764d
This is my project id
magic remnant
says your mastercard was declined by your bank
alpine reef
So I should contact the bank?
magic remnant
yes, the visa was declined since it wasnt your original card
alpine reef
Oh okay thank you for your help.
But, if I want to change from the Mastercard to the Visa, will the card still be declined?
magic remnant
you will have to clear the invoice first and then change cards
alpine reef
Alright then. Thanks for your help.
magic remnant
card testing is strictly forbidden.
alpine reef
I wasn't card testing on purpose. I tried to make a payment, it didn't work and I decided to try my other card.
I've submitted two appeals already. Please treat as urgent. All of my company's work relies on railway. We need the server back up
magic remnant
I've submitted two appeals already. Please treat as urgent. All of my company's ...
unbanned, you should be able to redeploy your services
jolly tangle
I've submitted two appeals already. Please treat as urgent. All of my company's ...
Also a note, if you’re using Railway commercially you should be on the Teams plan. The dev plan is only intended for hobbyist work
you’ll get direct support from the Railway team on the Teams plan