#banned for 'Multiple accounts' after attempting to log in

34 messages · Page 1 of 1 (latest)

cinder ledge
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I attempted to log in using GitHub today, the website glitched and flashed between the login screen and a blank screen a few times (I think, I don't recall perfectly) and then said that I had been banned for "multiple accounts". I've only ever created one Railway account and believe this is an error. How can I get my account (and hopefully projects/env files) restored? The email to my GitHub account is [email protected]

cinder ledge
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i filled out the form as well

pastel jay
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cool, you might wanna wait for some time. Team is OOO cause it's weekend.

cinder ledge
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ah ok thats rough, all my sites are down rn

fathom sonnet
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ok i know my english is non existant. but in error makes sense to me

fathom sonnet
proper jungle
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There’s a massive block of accounts lumped together there. Dunno if you’re on a VPN or something but, unbanned for now

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You’ll wanna probably upgrade your Railway account to prevent this

fathom sonnet
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@cinder ledge ^^^ incase you missed it

cinder ledge
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thanks! @Cooper i was previously on the developer plan 😦

meager crest
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Hello. This came to me after signup. I am an Iranian and I had to use a filter breaker. Thank you for solving my problem.

meager crest
tidal kelp
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email?

meager crest
tidal kelp
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try now

meager crest
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It is still the same

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@tidal kelp ammm. are u here?

tidal kelp
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Yes, sorry

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I think because the IP block is banned its going to keep tripping

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I am trying to think of a workaround

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try now?

meager crest
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Thank you

tidal kelp
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okokok

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it works?

meager crest
meager crest
tidal kelp
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okay ,3rd time is the charm

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try now

meager crest
tidal kelp
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then I dunno what I can do

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I dont have cycles to implement a IP Ban workaround, I am sorry

meager crest
buoyant jackal
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Hi, I got this mail 2 days ago, filled the form that was in the mail but still no response from Railway.
Can anyone help me? @tidal kelp