Game doesn't start on steam

[marble quarry]

I have the deluxe edition but when i go and try and boot up the game it gets past the anti cheat but gets stuck on the loading screen then crashes

[frozen coral]

This is also happening to me

[delicate aspen]

I am in the same boat.

[marble quarry]

the first time it launched but crashed when optimizing shaders sadly it doesnt launch anymore tho

i take it back

it just launched

[delicate aspen]

??

how

[marble quarry]

i reinstalled it and now it seems to work

[delicate aspen]

i just did that whole process

[frozen coral]

for me its still bugging

[marble quarry]

i waited for a min or two and it then launched

[rough minnow]

I probably have the same error. Will see how it goes after reinstalling the game

[frozen coral]

https://www.youtube.com/watch?v=4y9fiVBR8_w

i followed this video and it didint work

it might work for you guys

[delicate aspen]

it looks like its for epic games?

[frozen coral]

yeah but the file not loading is what might be causing error 15

[delicate aspen]

i see

[frozen coral]

error 15 being it cant launch because files dont work

but i got the same error so yeah

[rough minnow]

AntiCheat opened on my side without issue. I've done a ticket already to the support.
For me it is a missing file

(The file is indeed missing)

[frozen coral]

im going to try a clean reinstall on it

see if it fixes it

[delicate aspen]

I just did that 2 times

:(

[frozen coral]

i mean

it is a new game

it could be that a fix will come out soon

but i also read somwhere that you should whitlist the game in your antivirus

[rough minnow]

A new game that doesn't launch is worthless

[frozen coral]

haven't tried that

but other games with easy anti cheat work fine

[rough minnow]

Especially that I had no issue launching it during the closed alpha

[frozen coral]

it sucks the game dosent work

i might revert my pc to a week old backup to see if it was anything like that

[rough minnow]

Having Arkham Knight flashbacks

[frozen coral]

i love arkham knight

10.10

10/10*

[delicate aspen]

same here

[frozen coral]

@marble quarry how did you get it to work

[delicate aspen]

I just got in?

wtf

it just suddenly worked

[frozen coral]

im reinstalling now

might have rolled out a stealth fix

[delicate aspen]

It might just be up to chance

[frozen coral]

could be

almost fully installed

launching

i dont think its working

[manic fable]

I've reinstalled 3 times now lol

[dawn sigil]

I had this problem too, it's probably your anti-virus.

[rough minnow]

I have avast. Any chance to have an advice on how to do it ?

[dawn sigil]

yeah i had avast too

i had to delete it

but don't delete it yet

look

open avast

and search if you have an items from steam in quarantine

[rough minnow]

Ok thanks I’ll look into it when the reinstall is finished

[dawn sigil]

oh you're re-installing it?

if you're reinstalling the game, you probably don't have any important item in quaratine

[manic fable]

I don't have any antivirus working and the same issue still happens idk it's weird

[dawn sigil]

this one? @manic fable

[severe thunder]

me as well

[dawn sigil]

i hope they do a patch soon

[manic fable]

yeah

The game worked for the first 20 minutes and I was able to get almost get through harley's tutorial then it crashed and now it's like this

[rough minnow]

Well I had a file in quarantaine that might match the one missing like the date is a match with today

[dawn sigil]

your anti virus probably added an important file to quarantine

[rough minnow]

First I'm checking the file integrity with Steam

[dawn sigil]

oh

i didn't even do the tutorial lol

[dawn sigil]

yeah it's probably it

right click on it

and click "replace" or something

[manic fable]

i've disabled it and checked quarantine numerous times

also reinstalled the game 3 times

[dawn sigil]

for me the game just freezes after this screen pops up

[rough minnow]

Ok it seems good ! It is launching and doing the shader optimisation.

[dawn sigil]

nice, keep me updated please.

[rough minnow]

And the game is launched. Time to kill some heroes

[dawn sigil]

oh it works for you?

great

ig it's just me than

[manic fable]

me too

game doesn't start no matter what i do

[dawn sigil]

you're welcome btw

[dawn sigil]

i hope they do a patch real soon

even a message on #announcements saying that they know about it would be great

[frozen coral]

my game is on the shaders screen now

i turned off my antivirus

and it seems to have worked

ill do some furthur testing

[dawn sigil]

@manic fable did you fix it?

did you find a way to run the game?

[frozen coral]

I fixed it

It was my antivirus

[manic fable]

Yeah actually

I deleted the game folder in appdata/local

[dawn sigil]

oh

i'll try

ok it didn't work

i'm still stuck in that loading screen

this one

the game just doesn't respond anymore when this loading screen pops up

[dawn sigil]

@manic fable any suggestions?

yeah i'm kinda disparate

lmao

[manic fable]

honestly no idea

Maybe just wait for a patch at this point

[dawn sigil]

rip

ok thx anyway

[manic fable]

Deleting the folder worked for me so if it doesn't then I rly dk

[dawn sigil]

Will tomorrow's update even fix my thing? I'm petty sure they announced the update before the steam release, so they didn't know about all the bugs and stuff

[manic fable]

No idea tbf but it might be hard for them to patch it if they don't know about it

[hollow knot]

Literally same

I restarted and even put suicide squad in an exception list of my antivirus

still didn work, even reinstalling several times

[dawn sigil]

Did you find a way to fix it yet?

[dawn sigil]

@grim echo may we get some help too?

We paid 100€ for a non-working game

[frozen coral]

Again I whitelisted it in my antivirus and it works perfectly fine for me

[dawn sigil]

I deleted my anti virus

I use the windows one now

[dawn sigil]

Is there a way to do it with window's anti virus?

[gusty rover]

Go into your windows user app data folder, find the game’s folder. Look for three shader cache files, delete them, the game should launch. BUT you have to do this every time until they fix it.

[dawn sigil]

I tried it

And nothing changed

The loading screens did get a bit faster maybe

But i was still stuck in that one loading screen

[gusty rover]

Hmmm

[dawn sigil]

I used to delete the entire folder

Is it the same?

[gusty rover]

No, just the shader cache

When deleting the whole folder you’re also deleting the settings you put in place for the game, like resolution, fsr, raytracing etc

Your wb id stuff is also there

[dawn sigil]

I mean i didn't even get the schance to menage tham since i get stuck at that loading screen

[gusty rover]

i guess just wait for proper updates from the team at this point.

[dawn sigil]

witch one do i delete?

[gusty rover]

go inside the saved folder

[gusty rover]

the D3D files

[dawn sigil]

those 3?

[gusty rover]

correct

[dawn sigil]

ok thx

[gusty rover]

that clears the shader cache before you launch

it's a temp fix until Rocksteady fixes the game

[dawn sigil]

yeah it didn't do a thing

[gusty rover]

Hmm, I guess you’ll have to submit a bug report

[hollow knot]

Yes, you have to go to appdata, local and delete the suicide squad carpet, then launch the game again

[dawn sigil]

carpet?

[dawn sigil]

like this?

@hollow knot

[spiral bear]

i need to marry u

[dawn sigil]

lol

[dawn sigil]

@obtuse forge I'm Sorry for the ping but i realy can't find a way to fix this bug of mine!

[hollow knot]

Well, they say it' the shaders' folders, but if it doesn't work, try all the suicide squad's folder. (It's the one I did)

And worked for me

[dawn sigil]

i deleted the entire folder once and it didn't work

[obtuse forge]

Hi folks,

We have just released a small update on Steam that aims to resolve this issue. Please restart your Steam client if you haven't received the update yet.

If you continue to encounter this issue please do let us know.

[dawn sigil]

Hello sir! Thank you for your willingness to respond but it didn't really work for me. The game did turn on faster! But after the "shader optimization" and "access to WB services" loadings, the game frezees forever when the "Just a sec" loading screen pops up.

[obtuse forge]

Partial improvement, but I'm sorry to hear you're still having trouble.

Can I be a pain and ask if you followed some of the advice earlier and deleted the folder in your App data folder?

If not, give that a try.

• Press Win + R
• Type in or copy/paste %localappdata%/Suicide Squad - Kill the Justice League and pres enter. (This should open file explorer at that path)
• Delete the contents of that folder. (2 folders)

This WILL reset your settings, but it's definitely worth a try.

[dawn sigil]

Yeah i did try it many times

[obtuse forge]

Have you tried it since the update?

[dawn sigil]

Yes i did

[obtuse forge]

What's your Steam and/or WB account username?

[dawn sigil]

JohnPyton

I have a purple icon with a "jp" in it

[obtuse forge]

I've passed this along and will follow up with the team.

[dawn sigil]

Thank you very much!

This is the icon in question btw

[severe thunder]

Hope you can get this fixed and can hop in the game soon, also thank you RS for communicating and helping JP and the rest of us out ❤️

[gritty flower]

Currently crashing every time during "optimizing shaders", can provide a dump file if needed.

Using a 6800xt & 13900K, many with that CPU or higher are experiencing the same crashes.

[dawn sigil]

I don't wanna sound rude or anything, but do you have any idea when are we going to have another patch like yesterday's one?

I apologize for asking, I don't want to rush you guys. I just really want to try the game

[clear jasper]

My steam is currently stuck trying to do an update on the game, even uninstalled and reinstalled, but am still getting a disk write error with just this game.

[dawn sigil]

Can you screanshot the error?

[clear jasper]

Any time I hit resume it just does this. I actually had the game open today, but it crashed and has been doing this since.

[dawn sigil]

Mhmm

Can you right click on the game's icon?

[clear jasper]

yes

[dawn sigil]

i suggest you to

go to propeties

and verify game's files

Did it work?

[clear jasper]

It did not unfortunately

[fleet patrol]

try to go on the top left corner of steam, settings, storage, select ktjl and press the three ... and do repair folder

[fleet patrol]

Thank you for listening to the feedbacks of the community i truly appreciate it but i wanted to ask if we should expect a patch of some kind tomorrow to fix this logging problems, since tomorrow it's the global release of the game if im correct. Sorry if i bothered you and again thank you.

[clear jasper]

It doesn't appear that this fixed my issue either unfortunately

[fleet patrol]

you could try to unistall the game and then unistall the steam client

and then reinstall everything

[clear jasper]

ah, fix was simpler than I thought, just had to disable my anti-virus for it to go through