#Need Help ASAP - prod game dead cause playfab

9 messages · Page 1 of 1 (latest)

umbral vine
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I just getting errors for 3 days now, I paid user of your services, please help

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Looks like more than 7 days!

empty forge
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DauLimitExceeded exceptions typically means your title has been disabled. Check if you've gotten any kind of an email to any of your administrative email addresses or the billing contact address configured on your billing information page.

You'll have typically been given notice of something occurring with your title that would lead to it being disabled along with instructions on how to get it re-enabled.

umbral vine
empty forge
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Depending on when the payment went through it might have missed the window that our support staff was available to reactivate the title. I'd expect reactivation to normally happen tomorrow when people are back in the office. But to make sure it didn't slip through the cracks you could try filing an account help ticket https://learn.microsoft.com/en-us/gaming/playfab/pricing/support#account-help

Describes the different PlayFab support offerings and how to access each.

umbral vine
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Are there any live support?

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10 years i used this service as payed user and got this ban 🤯

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The problem with email support they dont reply for a week now