EAST US REGION NOT SHOWING UP

[feral meteor]

@noble moth

[noble moth]

do you have quota on the title for the region? https://learn.microsoft.com/en-us/gaming/playfab/features/multiplayer/servers/quota-changes

[feral meteor]

How exactly do I see if I do? If I upgrade my acount to Pay as you go I won't have this problem?

[noble moth]

you should have a "view quota" on the "Multiplayer Servers" part of Game Manager.

And you'd still have to ask for extra quota even if you switch to Pay as you go.

[feral meteor]

That means I still have quota?

[noble moth]

yeah - any chance you have other builds in East US? Also make sure you are selecting the appropriate VM SKU

[feral meteor]

I just deleted one 15 minutes ago

[noble moth]

hm, then it should be there. Ping me if available quota doesn't show up after a while. FWIW, you can request more quota than you need, since PlayFab only charges for usage, not quota. https://learn.microsoft.com/en-us/gaming/playfab/features/multiplayer/servers/billing-for-thunderhead

[feral meteor]

Ok!

thanks

[feral meteor]

Well, I was taking a look at the Quota Change page, even if I request 25 (I have 24), it says "This request is too large to approve today."

I really don't have 2 business days, I have playtests going on...

[feral meteor]

@noble moth man I really need help on this, my playtest was ongoing, I was gonna make a little adjust to the build now I can get my server up again in EAST US

[feral meteor]

@spring latch @echo sparrow please guys I really need to get servers up again on US EAST. I have no servers running at the moment and just can't add builds

[echo sparrow]

Please don't ping staff directly. Most of us don't actually have the power to influence this.

When you deallocate your machine it does take some time for the quota to return. While requesting quota its important to get enough reserve quota so you have room for this kind of build swap. If you've put the quota request in the servers team already has it, they are the right team to help you.

[feral meteor]

Yeah but I was thinking about going live with Playfab and I need support, but now, who would subscribe for a service you need to beg for support? You know, sorry for this, Playfab was mistake from the beginning

[echo sparrow]

We have paid sku's of the service that come with personalized support as a feature. https://learn.microsoft.com/en-us/gaming/playfab/features/pricing/paidtechnicalsupport

The Discord is for the community to provide support, some of us are here but only with limited time.

I have the ear of someone who might be able help more immediately, make your quota request and private message me your title id.

[feral meteor]

I would never

thanks, sorry to bother