Ad Display Issues: Ad Impressions Not Accurately Recorded | Voxel Busters | Page 1

hexed haven Dec 6, 2024, 1:30 PM

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I am experiencing a significant issue with ad display within your ad system. After migrating form Gley system to your system and integrating AdMob, I have noticed a drastic decrease in ad impressions. Upon analyzing the data, I've found that while 100% of ad requests are matched with 100%, the show rate is consistently below 5%.
Based on my analysis, I suspect that ads are being displayed but the system is failing to send confirmation acknowledge to AdMob's servers, leading to an undercounting of ad impressions. This is further supported by my personal experience with the app, where ads sometimes remain on the screen after completion and require a manual click to dismiss.
I kindly request your immediate attention to this critical issue. Thank you for your prompt assistance.

balmy dawn Dec 6, 2024, 1:57 PM

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May I know which ad formats do you currently use?

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Actually there is nothing like reporting that an ad is displayed or complete. Impression is handled by the adnetwork only.

However, I will double check it to see if anything thats going wrong and update you today.

balmy dawn Dec 7, 2024, 1:19 AM

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@hexed haven Please share your current chosen workflow - is it no code workflow?

hexed haven Dec 7, 2024, 1:17 PM

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I used a Rewarded ad and Interstitial ad by adMob with code workflow

balmy dawn Dec 7, 2024, 1:28 PM

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Ok, thanks for sharing.
I'm currently checking it and will update by monday if its an issue with the plugin or something else.

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In-case if its the plugins issue, will provide you the fix by Monday.

hexed haven Dec 8, 2024, 4:45 AM

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After testing on many devices I noticed that the game does NOT play the ads in many time.

balmy dawn Dec 8, 2024, 5:08 AM

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Are these auto load ads?

hexed haven Dec 8, 2024, 5:09 AM

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https://play.google.com/store/apps/details?id=com.DASAStudios.JellyLand

Jelly Land Blast - Apps on Google Play

Jelly Land is a free-to-play match 3 puzzle game with fun & different levels.

hexed haven Dec 8, 2024, 5:09 AM

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balmy dawn Are these auto load ads?

Yes

balmy dawn Dec 8, 2024, 5:10 AM

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Ok. How often you show the ads? How long is your gameplay session in general?

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Anyways, I will check the game now.

hexed haven Dec 8, 2024, 5:20 AM

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The Reward ad runs 3 times per day in the spin wheel and if you lose all the moves it gives you 5 moves extra
The Interstitial ad runs after completing the level but from levels 1-9 does not include and from levels 10 - 30 it works for even levels and after level 30 it works for all levels, In addition, it does not work if you use the reword ad for current level.

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Testing Scenario:
Precondition:

Using AdMob Only with code workflow and with auto load ad
Steps:
1- After loading game, click for reward using reward ad , but it does NOT play ad and did not get the reward THEN exit from the current UI
2- Try to click on the reward again but it DOES NOT work during the game (until restarting it).
3- Interstitial ad does not play at the first time , but the second time it work without restarting the game.

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I checked the adMob dashboard and I noticed that there is no ad shown for today for 109 requests. 😔 😭

balmy dawn Dec 8, 2024, 5:31 AM

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Ok. Thanks for the details.
As per my test it always work with test ad ids.
I will check on a sample game once again with the rewarded ad scenario.

hexed haven Dec 8, 2024, 5:33 AM

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Ok, please it is important to give me the feedback as I have to return back to Gley if you does not resolve the problem ASAP

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Although your system is better than GLey as it can run many Ad Network at the same time>

balmy dawn Dec 8, 2024, 5:35 AM

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Definitely will get this resolved as soon as I reproduce on my end.

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One last question. Were you able to reproduce the issue with test ad ids?

hexed haven Dec 8, 2024, 6:07 AM

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I'll test and tell you Ok.

hexed haven Dec 8, 2024, 6:22 AM

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It work good on the testing ad ids device.

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I think I know where is the problem.

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Google AdMob Google AdMob has recently announced significant changes to its advertising policies. Notably, the duration of both reward and interstitial ads will be increased. Reward ads will now last 60 seconds, double the previous 30-second duration. Similarly, interstitial ads will extend from 5 seconds to 15 seconds.

These changes will impact the ad display process. Due to the increased size and complexity of the longer ads, initial load times may be longer. This can result in delayed ad delivery or even missed ad opportunities, as the system may not request a new ad if the previous one is still loading.

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I think I have to request the ad manually and make sure the ad is loaded completely before showing the ad

balmy dawn Dec 8, 2024, 8:19 AM

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hexed haven I think I have to request the ad manually and make sure the ad is loaded complet...

If its actually working with test ad ids (as you confirmed earlier) it should be same for real ids too.

However, I scheduled few tests for monday to help your case and also adding required logging in the coming version to facilatate this.

hexed haven Dec 8, 2024, 8:20 AM

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Ok

balmy dawn Dec 9, 2024, 3:33 AM

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hexed haven https://play.google.com/store/apps/details?id=com.DASAStudios.JellyLand

I just tried your game.
I can be able to get the reward(was able to continue after watching the video ad which granted the reward).

Any steps to reproduce would be great.

hexed haven Dec 9, 2024, 6:41 AM

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I did more testing and noticed that it sometimes works and does not work for both reward and interstitial ads, once the ad does not display you have to restart your game to work again.

balmy dawn Dec 9, 2024, 6:44 AM

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How to trigger interstitial in your game?

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I played level 6, failed intentionally

Opted for rewarded ad
Got the reward granted
Failed again intentionally, now no ad to load
Replayed the same level without exiting the game
Failed intentionally
Showed out of moves and option for a rewarded ad
Watched it and got the moves
Failed again - no ad to watch, so have to quit and replay

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Not sure if second try(within the same game session) to watch the ad is intentionally disabled or not.

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Are you using GetAdPlacementState?

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Also, in the level select screen, If i wait long enough after no ads(disabled ad watch button) I can see an option to see another rewarded ad as expected.

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Lastly, In the spinning wheel,
Player a rewarded ad
Turned to grey
Back to main screen and waited few minutes
Back to spinning wheel, can play an ad again

hexed haven Dec 9, 2024, 9:30 AM

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I created a timer that allows the ad button to be active every 60 seconds according to the policy of AdMob that forces to play for minimum 60 seconds

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Also the same policy for interstitial ad

balmy dawn Dec 9, 2024, 9:37 AM

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hexed haven I created a timer that allows the ad button to be active every 60 seconds accord...

Ok. Wondering why its not reproducible on my end. Will be scheduling more tests later today and tomorrow.

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Will add option to show admobs adinspector.

hexed haven Dec 9, 2024, 9:37 AM

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I made more test and the ad some time work and some time does not work.

balmy dawn Dec 9, 2024, 9:39 AM

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hexed haven I made more test and the ad some time work and some time does not work.

Do you have any logs to see incase if it fails to load?

hexed haven Dec 9, 2024, 9:39 AM

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In the spin wheel when I click on the activate button sometimes the ad does not work and the screen of the game only shown without any action until I click on any place on the screen then I can return back to the game.

hexed haven Dec 9, 2024, 9:40 AM

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balmy dawn Do you have any logs to see incase if it fails to load?

Actually no , but I'll do that

balmy dawn Dec 9, 2024, 9:40 AM

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hexed haven In the spin wheel when I click on the activate button sometimes the ad does not ...

Let me try this. Will it be a problem if I test this multiple times? Wont be right?

hexed haven Dec 9, 2024, 9:41 AM

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may the auto-reload function has some problem.

balmy dawn Dec 9, 2024, 9:41 AM

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I always test with test ads alone as with real ids im scared of admob 😀

hexed haven Dec 9, 2024, 9:41 AM

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I'll try to manage loading the ad manually.

balmy dawn Dec 9, 2024, 9:42 AM

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hexed haven may the auto-reload function has some problem.

I will double check this. Auto reload only calls another request(by default 15s) if earlier load fails.

#Ad Display Issues: Ad Impressions Not Accurately Recorded