#🎟-submit-a-ticket | Mortal Kombat Mobile | Page 11

undone pilot Mar 17, 2020, 11:09 PM

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Hmm

undone pilot Mar 17, 2020, 11:37 PM

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Help me pliss

keen nova Mar 18, 2020, 12:53 AM

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Please remove sellback issue ..if we have already fx any character there shouldn't chances for sell back it should be remove from the list in coming packs....because theere is very hard to get diamonds...do some changes in packs too m...

tranquil drum Mar 18, 2020, 7:43 AM

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Hey anyone know how to fix the Data Connection Required problem

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I've been trying for ages and nothing working

queen zenith Mar 18, 2020, 2:36 PM

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.

wise hollow Mar 18, 2020, 4:00 PM

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Hi

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Iam a new in this progrem

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And i was level 60 in the game

mystic portal Mar 18, 2020, 4:51 PM

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We need turkish room

glossy tiger Mar 18, 2020, 11:42 PM

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@undone pilot

undone pilot Mar 18, 2020, 11:43 PM

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?

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@glossy tiger?

long lily Mar 18, 2020, 11:47 PM

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Hey asking if i can try to get back my old account two years ago the name was "lkingnoobl"

digital plinth Mar 18, 2020, 11:56 PM

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Can I get my old account back it was huntermax I think idk what it was it was 3 years ago

long lily Mar 18, 2020, 11:56 PM

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Mine was two

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Its about to be tree

digital plinth Mar 18, 2020, 11:57 PM

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Mine was 3 its about to be 4

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Please can I get it back because I will check on my photos

long lily Mar 19, 2020, 12:01 AM

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my old account name was "lkingnoobl"

hollow ice Mar 19, 2020, 7:44 AM

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Please keep this channel clear for submitting problems with the game or helping others fix problems with the game.

ancient lichen Mar 19, 2020, 9:07 AM

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Sa

ivory karma Mar 19, 2020, 9:15 AM

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As

rare mist Mar 19, 2020, 9:39 AM

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Bought 5000 souls an had Terminator removed from my account

velvet urchin Mar 19, 2020, 10:01 AM

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some problems that i see is where randomly the characters on either side don’t take any damage as if it’s a bone shield but i don’t see one i dunno how to record on phone but it’s been bothering me in faction wars

ivory karma Mar 19, 2020, 11:33 AM

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@velvet urchin .Which character did this while fighting?

glossy tiger Mar 19, 2020, 1:08 PM

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Hi mortal kombat is gift help?

dusk orchid Mar 19, 2020, 4:51 PM

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Can't seem to get in my game

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Android

glossy tiger Mar 19, 2020, 6:05 PM

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I didn't get the free characters 20 minutes ago it happened twice back to back after watching the commercial during the Silver Martial Artist characters only challenge in the Shirai RyuTakeda Challenge

ashen raven Mar 19, 2020, 6:09 PM

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🔥

glossy tiger Mar 19, 2020, 7:09 PM

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is there anyone here?

glossy tiger Mar 19, 2020, 7:24 PM

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hellooooo

velvet urchin Mar 19, 2020, 7:49 PM

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@ivory karma sometimes it was my own i was using co jacq and when it was the enemy i don’t remember

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i don’t have bone shield and as i said i somehow have invincibility aka bone shield that is invisible

glossy tiger Mar 19, 2020, 7:53 PM

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depressiv to chat at the support chat eh

wooden junco Mar 19, 2020, 7:58 PM

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Hello can someone help me out with some questions

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i cant get to my account with all my good cards and accessories

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#🎟-submit-a-ticket

glossy tiger Mar 19, 2020, 8:22 PM

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Hey

tawny swan Mar 19, 2020, 8:26 PM

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yes

wooden junco Mar 20, 2020, 2:59 AM

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what do i do

spiral crown Mar 20, 2020, 3:22 AM

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Hii

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Come on let's go play

little plover Mar 20, 2020, 3:30 AM

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when the rewards for faction wars will introduce a mask of dramin

glossy tiger Mar 20, 2020, 4:29 AM

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man support here is pretty unresponsive

ivory karma Mar 20, 2020, 4:41 AM

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@glossy tiger NRS reading all messages, they don't need feedback people.

fleet canyon Mar 20, 2020, 4:46 AM

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Hi

glossy tiger Mar 20, 2020, 4:53 AM

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what's this channel for then
@ivory karma

hollow ice Mar 20, 2020, 8:41 AM

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@glossy tiger As stated in the pinned messages: This channel has been left open for discussion. We encourage players to help each other as much as possible. If you need to urgently get in touch with our support team, the fastest way is through Twitter or the support website using the links below:

Submit a Ticket: https://go.wbgames.com/MKhelp
Support Twitter: https://twitter.com/WBGamesSupport

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If you need direct assistance you'll need to actually file a ticket or tweet at the links above.

fallen brook Mar 20, 2020, 9:17 AM

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Hi

high briar Mar 20, 2020, 9:34 AM

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Hey yall

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Mortal fombat

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Give me shao kahn

stiff ocean Mar 20, 2020, 12:24 PM

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Hi all some time i m not receiving test your luck rewards and ads 25 soul problem. Try system restart, time control ok. I check different account no problem issue ?

cosmic sun Mar 20, 2020, 3:48 PM

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Hey mortal kombat im really struggling in mortal kombat mobile with 1 diamond character and thats classic reptile so can i please get strike force scorpion.

ebon minnow Mar 20, 2020, 7:57 PM

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@cosmic sun that's not a reason to submit a ticket.... it's just a reason to save up more souls so you can get more diamonds

cosmic sun Mar 20, 2020, 10:01 PM

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How do you submit a ticket

static plover Mar 20, 2020, 10:05 PM

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@cosmic sun You can submit a ticket at https://go.wbgames.com/MKhelp.

cosmic sun Mar 20, 2020, 10:08 PM

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Thank you for sharing that information i appreciate it

crystal maple Mar 21, 2020, 1:02 AM

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@cosmic sun

cosmic sun Mar 21, 2020, 1:02 AM

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Yes

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You said my name

mystic portal Mar 21, 2020, 11:28 AM

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Free souls and recharge team icon not works

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2 days

ebon minnow Mar 21, 2020, 2:51 PM

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Sometimes the free souls ad works for me, other times it doesn't....it seems to be random and the ones that don't work still count towards the 5 a day....

static plover Mar 21, 2020, 6:35 PM

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I don't work for WB or NRS, I'm only a moderator for the Discord so I can't answer that question sadly. Us Moderators have no control/inside knowledge of development of the game.

rough fjord Mar 21, 2020, 6:51 PM

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I have an iphone and I haven't played for about a year, but I have never deleted the app. So today, I go to open it and it needs an update. So after I updated it, I open it and it loads to a screen that says something about the new ToS and privacy policy, and there is a button in the middle that says "Play" but when I tap it, the screen just keeps cycling back to itself. I can provide a picture for reference.

errant obsidian Mar 21, 2020, 10:34 PM

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I am having a problem. The game says that there is a data connection required but I have full 5 bars but it does says I'm offline so I I'm not allowed to play

errant grove Mar 22, 2020, 2:30 AM

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I was the baddest player ever ,
And i apologize for being little bitch

I was always criticizing mk managers for no real reasons ,

I was wanting the game to be like hacked one forgetting or may ignoring that it's a job plus being a game

I wasn't at least appreciating developer's and manager's efforts . and saying my opinion in a civility way .

Am extremely sorry , managers and developers

Please accept my apology

wooden junco Mar 22, 2020, 5:33 PM

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How do i load my cloud stuff from my andriod google play stats?? i havent played since last update #🎟-submit-a-ticket

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some one please help me

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this server is actually no help

undone echo Mar 22, 2020, 6:38 PM

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Ji I cant log in to my account please help

ebon minnow Mar 22, 2020, 11:05 PM

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https://go.wbgames.com/MKhelp
send a ticket here, you should get an answer fairly quickly @wooden junco

upbeat shuttle Mar 23, 2020, 11:49 AM

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I bought the second growth pack and did not receive the souls or koins and purchase shows on my history

upbeat shuttle Mar 23, 2020, 3:40 PM

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Any admins or devs in this discord?

upbeat shuttle Mar 23, 2020, 4:21 PM

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@earnest mist are u a admin for discord or a game dev?

earnest mist Mar 23, 2020, 4:22 PM

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@upbeat shuttle im a mod for this Discord server

upbeat shuttle Mar 23, 2020, 4:23 PM

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Is there any game devs in the discord?

ebon minnow Mar 23, 2020, 4:42 PM

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Did you fill out an actual ticket? If not, I would suggest maybe filling one out... @upbeat shuttle

upbeat shuttle Mar 23, 2020, 4:43 PM

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Yeah I did sent the screenshot they asked for

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Any idea how long these things usually take them to resolve

ebon minnow Mar 23, 2020, 4:44 PM

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I haven't had this issue with the game, because I don't normally buy, but I would guess maybe a day or two at most?

upbeat shuttle Mar 23, 2020, 4:50 PM

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Support responded quick within ten minutes asking for screen shots and other info. Sent it then nothing that was 4 hours ago 😕

ebon minnow Mar 23, 2020, 4:52 PM

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Yeah, you might have to give them some time to look up your account and make the change to give you your souls...depending on why specifically the purchase was botched, it might not be a simple "add x amount of souls*

upbeat shuttle Mar 23, 2020, 5:05 PM

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Just gutted as I wanted some elite martial artist packs

uneven vessel Mar 23, 2020, 10:59 PM

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excuse me i want to make a ticket

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i reinstalled the game and cant load my account back

ebon minnow Mar 23, 2020, 10:59 PM

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https://go.wbgames.com/MKhelp

uneven vessel Mar 23, 2020, 10:59 PM

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it says invalid email

ebon minnow Mar 23, 2020, 11:00 PM

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Try the link above, fill out the information, and hopefully the game support team can help. Your playing on the same type of phone right? Like you didn't switch from an Android to an iPhone

uneven vessel Mar 23, 2020, 11:01 PM

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yes same phone

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didnt switch

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i had a connection issue ever since the update of takeda

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so i reinstalled

ebon minnow Mar 23, 2020, 11:05 PM

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Yeah, try the ticket and hopefully they can help, I hope you get your account back

past cosmos Mar 24, 2020, 1:44 AM

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Anyone else have a problem with trying to load the game up using 4G LTE on T-Mobile?

gentle spade Mar 24, 2020, 2:44 AM

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Im javing trouble whefe the quest complection notification will not work. Any suggestion?

upbeat shuttle Mar 24, 2020, 12:44 PM

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This section is pointless no one will help u here apart from getting a link to raise a ticket. I done this gave the relevant info requested and have had 0 response since. Sad but WB just lossed the game a player!

ivory karma Mar 24, 2020, 12:53 PM

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@upbeat shuttle when money is more valuable than players

fierce wasp Mar 24, 2020, 6:55 PM

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I recovered my account and I don't know how I did it.

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Just ... Log into my WB account after telling support to my problem and they answered me xd

ashen gyro Mar 25, 2020, 1:09 AM

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Venomous Dv'orah is not a gold challenge card so why did I get her in dark fate terminator pack

ebon minnow Mar 25, 2020, 1:39 AM

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Because she's probably a gold challenge card

orchid dune Mar 25, 2020, 4:22 AM

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She got promoted to one in 2.3

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Along with mournful kitana and klassic mileena

glossy tiger Mar 25, 2020, 6:46 PM

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Please, devs, solve the problem with loading before fight on Samsung Galaxy Tab 4 <@&667853833006743552>

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Thanks

glossy tiger Mar 25, 2020, 9:49 PM

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Hello, how are you guys? Can you ban me a question for using vpn to enter the mk?

glossy tiger Mar 26, 2020, 12:00 PM

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<@&667853833006743552>, please answer me, if you solved the problem on Samsung Galaxy Tab 4🙏

sullen anchor Mar 26, 2020, 3:56 PM

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<@&667853833006743552> I am facing a problem that I can only 2 quests in quest mode instead of three, so do something about this please

modest ibex Mar 26, 2020, 4:00 PM

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<@&667853833006743552> I have only one active quest but the game shows that I got three active quests and I can't do more than that... :(

sullen anchor Mar 26, 2020, 4:02 PM

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That's same with me but I have 2 active quests going on @modest ibex <@&667853833006743552>

modest ibex Mar 26, 2020, 4:06 PM

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@sullen anchor I think they should reward us some soul coins for this bug in the game...

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😅

sullen anchor Mar 26, 2020, 4:10 PM

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Yess of course they should 🙄

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😌😌

sullen anchor Mar 26, 2020, 4:35 PM

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Okayy it's fixed now @modest ibex

modest ibex Mar 26, 2020, 5:11 PM

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@sullen anchor yeah I checked mine is fixed too.. :)

junior river Mar 26, 2020, 5:20 PM

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Hello , i have a problem with connecting to the server . Game just try to connect and after tell that i im not connected to internet. I have no any problem with internet.

robust field Mar 26, 2020, 5:56 PM

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i like help for mortal Kombat
add me and take me gifts

dense yarrow Mar 26, 2020, 8:47 PM

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What? xd

upbeat shuttle Mar 27, 2020, 12:08 AM

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@junior river the game struggles some times on WiFi. Connect to your mobile data to load the game up and turn ur WiFi back on

glossy tiger Mar 27, 2020, 1:07 AM

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server in Russia pleas

upbeat shuttle Mar 27, 2020, 1:14 AM

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#🇷🇺-pусский-russian

junior river Mar 27, 2020, 3:06 AM

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@upbeat shuttle thanks bro i will try

tough aspen Mar 27, 2020, 4:35 AM

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So I just bought the growth pack 7 about 2 hours ago and still haven't gotten it what do I do?

upbeat shuttle Mar 27, 2020, 4:39 AM

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@tough aspen scroll up follow the link

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https://go.wbgames.com/MKhelp

limber ocean Mar 27, 2020, 8:22 AM

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Hi! Faction war has ended. I didn't receive any rewards! Wtf!
I was around 1500 place in my league with over 400k points... I suppose to recive 300 rubies, cards, character card.. Etc... But i received NOTING!!!

EXPLANATION?

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Did i waist my time playing game for nothing?

grim oasis Mar 27, 2020, 8:47 AM

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@limber ocean Did you check "inbox" segment?

glossy tiger Mar 27, 2020, 2:47 PM

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Blade you must quit the game and start again then the fwr should be there

limber ocean Mar 27, 2020, 4:54 PM

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Sorry for delayed response! I restarted game couple of times and finally received rewards.. Its seems Bug in game. Normally it should be done automatically by its self. JohnnyCageSmiling

glossy tiger Mar 28, 2020, 1:40 AM

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Hi can some1 explain if relic hunt is still active ?

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Or there where just 7 days of it?

flint ocean Mar 28, 2020, 3:21 PM

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Hi. All day I cant get in the game because it says game requires internet connection. But I've got internet and are able to get in any other game. Why cant I get into mk

novel wave Mar 28, 2020, 3:23 PM

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Can't join to game

rugged zealot Mar 29, 2020, 5:20 PM

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for new players at least give us a choice to pick any other two starting character from the kollection for FREE. As more people are joining because of Corona Virus (CORVID-19) and is finding it difficult to get characters, souls, packs, rubies etc purchase with real money. if not going to change prices or an give wider purchase and range of characters like you use to for cheap koins and souls....please at least give us that for newcomers and players. struggles

upbeat shuttle Mar 29, 2020, 7:51 PM

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Play the game u unlock characters it's not that hard. Am not even 50 days in and have every silver at almost fusion x so it's not that difficult.

worn pewter Mar 29, 2020, 8:11 PM

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While I was fighting

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It stopped

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And I can't fight with

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My charcters aren't giving damage and opponent even not fighting with me

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I got this issue in FACTION WAR

ivory karma Mar 29, 2020, 8:48 PM

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Thats rare try restart

night glacier Mar 30, 2020, 5:19 AM

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@worn pewter Had that a few times, it was always due to a lack of connection, maybe pause the fight, give it a little bit of time and then come back, when it wouldn't work for me I would just close the app and restart. Hope it works for you too

glossy tiger Mar 30, 2020, 6:57 AM

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Just moments ago, lost 150 souls on a gold pack and got nothing in return. Showed "purchase error" and since then couldn't log in the game. Any help?

junior berry Mar 30, 2020, 7:11 AM

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"Purchase Error" caused from connection issue, which also causes not connecting to the game. Wait for your connection to become stable and enter the game again. Anything you've purchased are added later. @glossy tiger

glossy tiger Mar 30, 2020, 10:10 AM

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Hellothere bros

glossy tiger Mar 30, 2020, 1:02 PM

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"Purchase Error" caused from connection issue, which also causes not connecting to the game. Wait for your connection to become stable and enter the game again. Anything you've purchased are added later. <@!693710371613310977t>
@junior berry thanks. You're right

frosty prairie Mar 30, 2020, 2:49 PM

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There's a problem with entering the game for hours. Any explanation, admins?

glossy tiger Mar 30, 2020, 4:43 PM

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I'm also facing the same problem. Showing "network connection error" even though I'm on 4G+ and signal is pretty good too. Any help??

glossy tiger Mar 31, 2020, 6:52 AM

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There's a problem with entering the game for hours. Any explanation, admins?
@frosty prairie I'm still facing it for more than 4 hours. The hell is going on?

frosty prairie Mar 31, 2020, 10:20 AM

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@glossy tiger Same problem, same hours. Seems like NRS don't care about this problem.

cloud trail Mar 31, 2020, 11:16 AM

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Hello, I want to report a bug. So on the quest tower I have started 2 quests and I want to start a 3rd one but the game says that I can't because I already have started 3 which is not true :) I can show a screenshot.

sonic osprey Mar 31, 2020, 2:29 PM

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I openned elit netherrealem pack and ı openned diamond hellspawn scorpion but not in my kolections why?

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Username: EndermanKafa

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@frosty prairieI openned elit netherrealem pack and ı openned diamond hellspawn scorpion but not in my kolections why? Pls help me

ivory karma Mar 31, 2020, 3:14 PM

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@sonic osprey şunu doğru düzgün anlat hele

nimble dove Mar 31, 2020, 4:52 PM

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Hi

sonic osprey Mar 31, 2020, 6:03 PM

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@ivory karma sen düzelte bilirmisin?

ivory karma Mar 31, 2020, 7:26 PM

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@sonic osprey ilk önce Türkçe olarak anlat

sonic osprey Mar 31, 2020, 7:27 PM

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Ben elit nether realm pac açtım hellspawn scorpion çıktı ama kollections a gelmedi oyunu kapatıp açtım olmadı sil dim yükledim olmadı

ivory karma Mar 31, 2020, 7:28 PM

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Peki soulsun gitti mi

sonic osprey Mar 31, 2020, 7:28 PM

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Evt

ivory karma Mar 31, 2020, 7:29 PM

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İnternetden dolayı olabilir

sonic osprey Mar 31, 2020, 7:30 PM

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Ee napıcam peki?

ivory karma Mar 31, 2020, 7:30 PM

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Sen şey yap oyundan wb ye mesaj gonderebiliyon

sonic osprey Mar 31, 2020, 7:30 PM

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Yaltım her seyi [WB Games CS] Help Request Received #3362494

Hello. We'd like to take a deeper look into your purchase in MK Mobile and collect some additional information. Can you put in a help request at https://go.wbgames.com/MKhelp and let us know your email confirmation number? Thanks!

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Bunu gönderdi sonra bişi ypmadı

ivory karma Mar 31, 2020, 7:31 PM

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Kardeş bilmiyorum geçmiş olsun

sonic osprey Mar 31, 2020, 7:31 PM

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Ben de tamamladım

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Tmm tşkler yardımın için

frosty prairie Mar 31, 2020, 10:19 PM

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@sonic osprey Selam. Bence, sana yazdıkları linkte yardım istemelisin. Büyük ihtimalle, oyunun içinden yazdığın adamlar sorunu hall edememiş.

glossy tiger Apr 1, 2020, 7:24 AM

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I'm also facing the same problem. Showing "network connection error" even though I'm on 4G+ and signal is pretty good too. Any help??
@glossy tiger any help, devs or NRS???

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@glossy tiger any help, devs or NRS???
@glossy tiger coz I'm stuck in here. Can't believe u guys are this terrible to not support your players.

grizzled hill Apr 1, 2020, 8:56 AM

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Hello everyone, tell me please how to be? Problems logging into the game. The download process does not stop, the screen with the background of the game and the MK icon in the lower right corner is spinning, and then nothing happens.

thin flame Apr 1, 2020, 9:58 AM

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Why do I not go to MK, just loads the loading screen for a long time and then writes that there is no access to the network?

cold night Apr 1, 2020, 8:10 PM

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Um, greetings! I was wondering if there is a way to fix the constant infinite loading when we boot the game up? It keeps saying we need internet connection but I have a strong wifi signal connection

untold cipher Apr 1, 2020, 8:28 PM

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Um, greetings! I was wondering if there is a way to fix the constant infinite loading when we boot the game up? It keeps saying we need internet connection but I have a strong wifi signal connection
@cold night - Hello! I would definitely try restarting your WiFi connection your mobile device (Disconnect / Reconnect) > Reboot the game, and if that doesn't work? Try deleting the game, resetting your WiFi modem, reinstall the game, login with your WBID, and reconnect to your account. If you're still having a problem, I would highly recommend you e-mail WB Games Support Customer Service line with your WBID credentials, here's more info on WiFi / Crash related troubleshooting! --> https://mortalkombatgamessupport.wbgames.com/hc/en-us/articles/360001113767-MK-Mobile-Crash-Troubleshooting-FAQ

potent wadi Apr 1, 2020, 8:30 PM

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@untold cipher nope, this is an issue that is happening to nearly everyone, it's definitely game's fault. I hope that gets fixed in the next update.

untold cipher Apr 1, 2020, 8:30 PM

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Update: Apparently, most players are experiencing the same WiFi issue with MK Mobile, I'm sure the NRS developers will have an explanation for this issue if it doesn't resolve in an hour or so, they'll address it on here or on Twitter.

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I'd definitely keep an eye out on WB Games Support Twitter page.

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Maybe they're working on a slight fix? I'm sure we'll get an explanation to this. If it lasts long enough though. 🤷‍♂️ @potent wadi

bleak finch Apr 2, 2020, 12:13 AM

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Hi everyone, I’m having trouble with transfer my account I want to transfer my progress from my iPod touch 5g to my iPhone X but when I do it say it long in but I don’t see my save data from my iPod touch 5g anyway where. Any idea what happened?

quasi plover Apr 2, 2020, 4:51 AM

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Hi... I am not able to login into the game... It says data connection required however my net is working just fine.... Could the dev even acknowledge as this issue is ongoing with players

glossy tiger Apr 2, 2020, 6:10 AM

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Update: Apparently, most players are experiencing the same WiFi issue with MK Mobile, I'm sure the NRS developers will have an explanation for this issue if it doesn't resolve in an hour or so, they'll address it on here or on Twitter.
@untold cipher bhai, same problem here too. Says "network connection error" even though I'm on 4g+

cold night Apr 2, 2020, 9:28 AM

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Reinstalling the game did not work for me so there is a slight chance that it is the game service itself

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All we can do is wait for the fix I guess

undone echo Apr 2, 2020, 1:20 PM

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Good day I'm having problems logging in to my mk 11 mobile game I have a Samsung s8+ I had this problem 1s and the tech team fix it for me well I have this problem agian can u please assists thank u

flint quartz Apr 2, 2020, 1:40 PM

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Can you bring back mk11 Jade challenge.. And mk11 Raiden.

lost marsh Apr 2, 2020, 5:58 PM

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Hello

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I'ma having problems opening the game during the day

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It keeps say data connection is required although I have really good and fast wifi

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It's been happening for like 2 weeks now

heavy shuttle Apr 2, 2020, 6:47 PM

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Hello Admins,
Please Help Out.
Everyday the game is opening after 12am and in Early hours of the day. Frustrating! I haven't been able to open the game for nearly 14 hours plus everyday!

cold night Apr 2, 2020, 8:44 PM

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Has anyone else who has issue with the game right now managed to login?

weary nymph Apr 3, 2020, 12:42 AM

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@heavy shuttle you must verify that your internet signal is stable and that your device has enough free ram memory so that it does not slow down or the game will open

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@cold night if later it fails but it is because the internet is not stable check your connection

wintry stag Apr 3, 2020, 3:33 AM

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It keeps say data connection is required although I have really good and fast wifi
@lost marsh Same problem here

cold night Apr 3, 2020, 10:22 AM

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@weary nymph My internet connection is fine and strong. No issues with any other apps and games but this one. I did reinstall, restarted(phone and dsl/router) and reconnected my wifi(the router or dsl) and the app itself. Several members may be experiencing this issue as well.

autumn lake Apr 3, 2020, 3:38 PM

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why the game is not working?

glossy tiger Apr 3, 2020, 4:01 PM

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I bought the dark fate terminator pack, it charged me the money, i checked the account, and i got nothing from what i bought

summer burrow Apr 3, 2020, 7:47 PM

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Я люблю сосать хуи

potent wadi Apr 3, 2020, 7:59 PM

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@summer burrow go to #🇷🇺-pусский-russian please

summer burrow Apr 3, 2020, 8:17 PM

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Спасибо Thank you

icy flume Apr 3, 2020, 8:30 PM

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Good afternoon, I cannot enter the game. It shows a REQUIRED INTERNET CONNECTION message but my internet is working correctly.
Could someone tell me what happens please ???

grizzled vector Apr 3, 2020, 9:18 PM

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can you reinstall?

polar marten Apr 3, 2020, 9:34 PM

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hey there, i have a issue on the mk mobile game where i cant log in to the wb play account, i even went and reset the password and still cant log in

weary nymph Apr 3, 2020, 11:09 PM

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@glossy tiger
you will have to raise a ticket in support explaining your case bro

glossy tiger Apr 3, 2020, 11:10 PM

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?

weary nymph Apr 3, 2020, 11:11 PM

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@icy flume restart your computer clear game cache and try again

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@polar marten mmm try to verify that your email account is linked on your computer then you try again a link should reach you

polar marten Apr 3, 2020, 11:34 PM

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which site i go to ?

heady rapids Apr 4, 2020, 1:07 AM

#

Hi, everyone
I think something is wrong because I have spent more than 2000 souls and they do not give me a diamond card so I doubt it is bad luck

#

And isn t the first time
in total i have spent more than 5000 souls

cold night Apr 4, 2020, 5:22 AM

#

It is a luck based game(gacha) so think of it as lottery with extra steps

glossy tiger Apr 4, 2020, 6:19 AM

#

A few of my achievements arent showing up in Google Play Games. Do I submit a ticket to MK mobile or the play store?

glossy tiger Apr 4, 2020, 6:51 AM

#

A few of my achievements arent showing up in Google Play Games. Do I submit a ticket to MK mobile or the play store?
@glossy tiger facing the same problem

outer sun Apr 4, 2020, 7:35 AM

#

My equipment doesn't work I mean like some of it but the pieces I like best don't my kintaris tiger eye 30+ basic damage gives me no buffs neither does my brawler gloves

agile jay Apr 4, 2020, 8:58 AM

#

It keep says " rest required progress made from another device " there’s no one but me in the account what’s going on??????

proven plume Apr 4, 2020, 3:02 PM

#

Is support off today and tomorrow, for the weekend?

orchid sandal Apr 4, 2020, 5:38 PM

#

I lost my account and I don't remember my gmail but I remember my account name..help me team

glossy tiger Apr 4, 2020, 10:05 PM

#

I tried using a software on my iPhone to use my PS4 controller on Mk mobile and I got suspended.
I leant my lesson not to use controller on mk Mobile.
Please can you unsuspend me.
Thanks

grand cove Apr 5, 2020, 5:35 PM

#

did u guys find out "DATA CONNECTION REQUIRED" problem.

cunning iris Apr 5, 2020, 8:15 PM

#

Bought a pack and it didn’t give me it...?

quasi plover Apr 6, 2020, 5:15 AM

#

frustration coming out

quasi plover Apr 6, 2020, 6:20 AM

#

rather than deleting the message i posted here please solve the issue....facing this from last 3 hours

orchid sandal Apr 6, 2020, 7:31 AM

#

@grand cove I have same problem

eager panther Apr 6, 2020, 8:14 AM

#

Got the same issue. Data Connection required

#

Location: Germany

glossy tiger Apr 6, 2020, 9:07 AM

#

I got that issie as well

#

Issue

glossy tiger Apr 6, 2020, 10:24 AM

#

Ok problem is gone

glossy tiger Apr 6, 2020, 2:51 PM

#

Can u guys add a sub zero challenge kard or make someone from existing ones? Also cn u guys promote cassie cage covert ops to hallenge kard pls she is just too good to be a non-challenge kard?
@karmic sundial I, too, want a Challenge SUB-ZERO provided that even scorpion is also playable as hanzo hasashi as a Challenge Character. Please, NRS and DEVS if you guys are seeing this, we really want a CHALLENGE SUB-ZERO 🙏🙏🍀🍀

karmic sundial Apr 6, 2020, 3:03 PM

#

Yes pls and also promote covert ops cassie to a challenge kard we dont have a challenge cassie kard as well🙏🙏

junior berry Apr 6, 2020, 3:05 PM

#

Yes pls and also promote covert ops cassie to a challenge kard we dont have a challenge cassie kard as well🙏🙏
@karmic sundial she should remain as what she is now. making her challenge would make her cost more souls to get (250 to 450 souls)

karmic sundial Apr 6, 2020, 3:06 PM

#

So? @junior berry

junior berry Apr 6, 2020, 3:07 PM

#

unnecessary thing

proud reef Apr 6, 2020, 3:38 PM

#

Hi I would like to transfer my acc to my new phone but Everytime I put my email and right password is says new player has been found when the acc name is spook can someone pls help me

ebon minnow Apr 6, 2020, 3:40 PM

#

@proud reef what type of phone is your old phone? And what type of phone is your new phone?

proud reef Apr 6, 2020, 3:41 PM

#

@ebon minnow iPhone se and my new phone is Google pixel 4XL

ebon minnow Apr 6, 2020, 3:42 PM

#

That's why, IPhone accounts are not compatible on an Android phone.... @proud reef

potent wadi Apr 6, 2020, 3:42 PM

#

@karmic sundial I, too, want a Challenge SUB-ZERO provided that even scorpion is also playable as hanzo hasashi as a Challenge Character. Please, NRS and DEVS if you guys are seeing this, we really want a CHALLENGE SUB-ZERO 🙏🙏🍀🍀
@glossy tiger that should go into #🛠-game-suggestions-and-feedback

proud reef Apr 6, 2020, 3:45 PM

#

@ebon minnow in the future will iPhone acc be compatible with Android phone?

ebon minnow Apr 6, 2020, 3:47 PM

#

I have no idea, I don't know why they didn't make it compatible from the start... it's possible with the number of people who complain about it they might change it in the future

shrewd jewel Apr 6, 2020, 3:47 PM

#

Because its a different platform

#

Thats why.

ebon minnow Apr 6, 2020, 3:48 PM

#

@shrewd jewel but there are many other games that allow for cross platform, and have almost always allowed for cross platform....this shouldn't be nearly as much of an issue as it is...

grand cove Apr 6, 2020, 5:08 PM

#

for collecting free souls and Anniversary sales i have to enter in game without any error so fix the issue(DATA CONNECTION REQUIRED) again and again.

marsh trail Apr 6, 2020, 5:15 PM

#

I buyed 1140 souls but I didn’t get them. Can someone help me?🙏🙏🙏

potent wadi Apr 6, 2020, 5:17 PM

#

Follow the link in the pinned message

shrewd birch Apr 6, 2020, 6:53 PM

#

Why can't i enter in the game?

#

Like it says data connection required

#

?

cedar jolt Apr 6, 2020, 7:08 PM

#

Same

heavy shuttle Apr 6, 2020, 7:30 PM

#

Hello,
Any Admins around??
My game doesn't Open the whole long day except night time!! This is disturbing 😡

long crystal Apr 6, 2020, 8:32 PM

#

anyone else have problems purchasing the anniversary pack?

main slate Apr 7, 2020, 12:45 AM

#

Just saw a bug about Terminator, posting it here:

#

https://twitter.com/james_kuet/status/1247213287177170949

jade ridge Apr 7, 2020, 12:52 AM

#

I can confirm the terminator bug in the challenge against the boss level only

main slate Apr 7, 2020, 1:04 AM

#

Yes. It is against a boss. Otherwise it's ok.

low cove Apr 7, 2020, 5:30 AM

#

Fix the login problem

vapid remnant Apr 7, 2020, 6:05 AM

#

I have login problem please Fix it

quasi plover Apr 7, 2020, 6:19 AM

#

2 hours still not able to login

vapid remnant Apr 7, 2020, 6:28 AM

#

@quasi plover me 2 bro.. can't do anything on this .. just wait and watch

quasi plover Apr 7, 2020, 6:28 AM

#

raised ticket with them they said if you done every step they cant do anything just passing it to technical team

random plover Apr 7, 2020, 6:46 AM

#

I cant log in

#

Noooo

#

I wanted to buy packs

stiff ocean Apr 7, 2020, 6:51 AM

#

crash game freeze recharge bonus . Mostly all bonus problem please rapair.

tardy bough Apr 7, 2020, 7:07 AM

#

game aint starting

worn pewter Apr 7, 2020, 7:13 AM

#

Hello sir,

I observed and experience difficulty in log in mortal kombat and many others facing too.

Kindly advice me on this

I would expect the answer soon @MK11

low cove Apr 7, 2020, 7:24 AM

#

The game used to tell me I have no internet connection for the last two weeks now even that is gone and all I get is a black screen

#

I have been playing this game for about a year I never had this problem before

worn pewter Apr 7, 2020, 7:33 AM

#

Kindly find the screenshot

#

Oops the permission isn't granted for that

#

raised ticket with them they said if you done every step they cant do anything just passing it to technical team
@quasi plover

What steps kindly share with me in personal

worn pewter Apr 7, 2020, 8:05 AM

#

It's working as of now

#

Thank you for you support

quasi plover Apr 7, 2020, 8:06 AM

#

me or WB haha

#

@worn pewter

worn pewter Apr 7, 2020, 8:07 AM

#

Everybody

#

Who helped me in difficult time

vapid remnant Apr 7, 2020, 8:29 AM

#

Working now also

undone echo Apr 7, 2020, 8:39 AM

#

Login problems please help

shrewd birch Apr 7, 2020, 11:57 AM

#

Yall cant get in because their servers r full im in mk mobile without any problens

pearl rampart Apr 7, 2020, 1:43 PM

#

Moderator i need help when im using reset password my gmail inbox shows nothing please help

errant grove Apr 7, 2020, 4:02 PM

#

I always get (DTAT CONNECTION REQUIRED) despite my high speed internet .
Please help me
I am using good WiFi network
When i download an app , the downloading rate may reaches 3mb/s , with an average of 1.5mb/s

viral pecan Apr 7, 2020, 5:06 PM

#

LOGIN PROBLEM

#

MAKE customer support more user friendly

glossy tiger Apr 7, 2020, 7:10 PM

#

Is there a problem with MK mobile on iOS, I can’t load it for last more than 4 hours?

long crystal Apr 7, 2020, 8:57 PM

#

submitted a ticket and still nothing done about it! how long is this gonna take to resolve my ticket that i submitted!

potent wadi Apr 7, 2020, 9:16 PM

#

They will eventually fix it

vapid remnant Apr 8, 2020, 4:21 AM

#

login problem every day yaar

quasi plover Apr 8, 2020, 4:55 AM

#

New day.... Same issue same time... Thanks game

#

If they really interact with us... We can tell them the time we face this issue everyday and other things but no they will not

glossy tiger Apr 8, 2020, 5:22 AM

#

Data connection required problem is bac

#

Back

worn pewter Apr 8, 2020, 5:25 AM

#

Data connection required problem is bac
@glossy tiger
True 😫 😩

#

Hello sir,

I observed and experience difficulty in log in mortal kombat and many others facing too.

Kindly advice me on this

I would expect the answer soon @MK11
@worn pewter

Please do something it happens again

ivory karma Apr 8, 2020, 5:35 AM

#

@worn pewter @glossy tiger
Where are you from?

worn pewter Apr 8, 2020, 5:38 AM

#

I'm from indian

#

What about you?

#

@ivory karma

vapid remnant Apr 8, 2020, 6:05 AM

#

i m also indian also same problem every day brother... but we can't do anything @worn pewter

ivory karma Apr 8, 2020, 6:36 AM

#

@worn pewter Turkey

#

And i facing connection error

quasi plover Apr 8, 2020, 6:49 AM

#

its like they are giving 50 souls free and then taking it back by not letting do quest for 4 hours

mint nacelle Apr 8, 2020, 6:59 AM

#

Anyone else facing data connection error on ios from past 3hours ?

proven plume Apr 8, 2020, 7:42 AM

#

I am facing on Android

#

200mbps connection😫

glossy tiger Apr 8, 2020, 10:09 AM

#

@mint nacelle me

worn pewter Apr 8, 2020, 12:12 PM

#

I think we will get update today

untold cipher Apr 8, 2020, 1:06 PM

#

Thanks, but like I said earlier.... I'm not apart of WB or NetherRealm and I help people on a complete voluntary basis. @quasi plover

green folio Apr 8, 2020, 1:40 PM

#

Game not loading - iOS

limpid idol Apr 9, 2020, 1:12 AM

#

Please help someone

#

I have lost my account progress

#

It's 10 months old

potent wadi Apr 9, 2020, 1:35 AM

#

@limpid idol follow the links pinned, there you can contact with WB Games directly, they can help you

limpid idol Apr 9, 2020, 1:53 AM

#

@potent wadi where is the link

potent wadi Apr 9, 2020, 1:53 AM

#

Look at the pin icon besides the bell, on the top of the chat

limpid idol Apr 9, 2020, 2:42 AM

#

I didn't know what happened

#

@potent wadi how did this happen

#

I was logged in like other days but when the game opened there was all reset

potent wadi Apr 9, 2020, 2:45 AM

#

Did you try to reinstall the game and log into your account again?

glossy tiger Apr 9, 2020, 2:56 AM

#

There’s an account I just faced on multiplayer called “fuckyounigga”

#

If I could post a screenshot I would

limpid idol Apr 9, 2020, 3:54 AM

#

@potent wadi no

potent wadi Apr 9, 2020, 3:54 AM

#

Do it then

#

If I could post a screenshot I would
@glossy tiger contact WB support on twitter, you can send pics if I'm not mistaken

vapid remnant Apr 9, 2020, 5:24 AM

#

again and again data connection error

quasi plover Apr 9, 2020, 6:13 AM

#

Another day... Same time same issue.... Same support

random plover Apr 9, 2020, 6:15 AM

#

I have the data connection issue too @quasi plover

glossy tiger Apr 9, 2020, 6:15 AM

#

Data connection error, any suggestions?

sullen anchor Apr 9, 2020, 6:54 AM

#

<@&667853833006743552> my game isn't responding, it is just showing the loading page and then there is a data connection issue while it's just problem in the game

marble quiver Apr 9, 2020, 6:57 AM

#

Try using smone hotspot n try to login again devesh

#

It wont work ok wifi or cellelur data jst try using smone hotspot n try to login in

#

Same issue is going on in iphone 6 game isnt responding on cellur data n wifi

sullen anchor Apr 9, 2020, 8:11 AM

#

@marble quiver it's just not working with that nor with mobile data

heavy shuttle Apr 9, 2020, 8:26 AM

#

Good Afternoon Admins,
Please help out!! I can't Log in to the game Again!!

marble quiver Apr 9, 2020, 8:42 AM

#

@sullen anchor dnt use your broadband wifi try using some mobile hotspot n its 4g connected then connect it n open yr game it worked for me soe

sullen anchor Apr 9, 2020, 12:16 PM

#

I just cleared data and logged in again and it worked @marble quiver

#

That helps too thanks

wooden ruin Apr 9, 2020, 2:35 PM

#

Hello!
I have been waiting for a response from the game support for three days. silent .
is there anything I can do to help?

potent wadi Apr 9, 2020, 4:08 PM

#

Don't tag NRS, they see the messages even if they're not answered

wooden ruin Apr 9, 2020, 4:43 PM

#

so I just have to wait for them to respond?
I made a purchase, but they didn't give me anything, I sent receipts to support, but they don't respond to me.

spiral tendon Apr 9, 2020, 5:24 PM

#

Data connection error, i am tired of it😡 😡 😡

sharp isle Apr 9, 2020, 6:33 PM

#

Now I'm facing too Data connection error. 😫 😫

coarse yacht Apr 9, 2020, 6:34 PM

#

I have the data connection issue too😠

ivory karma Apr 9, 2020, 10:53 PM

#

Don't tag NRS, they see the messages even if they're not answered
@potent wadi Just like god

wary lynx Apr 9, 2020, 11:55 PM

#

bruh

glossy tiger Apr 10, 2020, 4:34 AM

#

I have the answer to data connection error

#

It starts showing up at a certain time then it goes away in like 3-4 hours or so

glossy tiger Apr 10, 2020, 5:55 AM

#

A lot of bugs or glitches I had encountered

quasi plover Apr 10, 2020, 6:28 AM

#

Dont know whether its a right channel to report or not..... I won level 94 of saho khan and on the winning screen i emcountered data connection error... I retried 3 4 times and finally able to get in.... It gave me 1 talent point 4 times instead of one...

glossy tiger Apr 10, 2020, 7:56 AM

#

Data connection issue is back 5 days in a row!

long lily Apr 10, 2020, 8:26 AM

#

That happen to me but you just have a bad connection

glossy tiger Apr 10, 2020, 9:04 AM

#

Wtf dude its back @long lily

long lily Apr 10, 2020, 9:04 AM

#

Good

glossy tiger Apr 10, 2020, 9:05 AM

#

Its bad connection cause in quarantine theres so many people thinking that wifi is their life source

long lily Apr 10, 2020, 9:05 AM

#

That doesn't happen to me anymore because i play in a different room in my house

#

It is as a gamer myself

glossy tiger Apr 10, 2020, 9:06 AM

#

No like these people on another level like greedy for wifi thats what i mean

long lily Apr 10, 2020, 9:06 AM

#

Oh

#

Nvm

#

Do they even need it

#

Right im watching spider man 3

glossy tiger Apr 10, 2020, 9:07 AM

#

Most people using it are kids playing their roblox

long lily Apr 10, 2020, 9:07 AM

#

My first account i lost my password

#

My other account i hot bavk

#

The name is Entity_515

glossy tiger Apr 10, 2020, 9:08 AM

#

I also did i just reset the password then i got my 3 yr old god account back

long lily Apr 10, 2020, 9:08 AM

#

Dont ask about the. Name

#

Gtg watch spider man 3

glossy tiger Apr 10, 2020, 9:09 AM

#

Ok

random plover Apr 10, 2020, 12:09 PM

#

Dont tag NRS @tidal rain

gritty prairie Apr 10, 2020, 2:55 PM

#

cannot join the game at all because i apparently do not have an internet connection. tried disconnecting and reconnecting.

iron dock Apr 10, 2020, 6:50 PM

#

I had a maxed out roster last time I logged in (last year) but now when I log in am you only left with crappy cards

rough hemlock Apr 10, 2020, 9:01 PM

#

Hello, I bought the anniversary special bundle and I didn't receive it, the money has been withdrawn from my bank account tho

#

Its the bundle that gives 5 gold cards and 1000 souls

glossy tiger Apr 10, 2020, 9:21 PM

#

The feats of stregth taunts section has a notification that wont dissappear even tough there is no "new" tag on any card!

normal saffron Apr 11, 2020, 12:45 PM

#

I have issue with my save progress. Trying to transfer the save from my old device to my new phone but I can't seem to get the save progress even when I login successfully I still have the player ID. Any admin or Mods that can reply me?it's urgent I have gold cards and event characters cards

glossy tiger Apr 11, 2020, 12:48 PM

#

Dont say it here say in customer support in the real game

earnest crescent Apr 12, 2020, 7:40 AM

#

I want my money back

#

I send 10$ for grouth pack

#

And i dont get anything givce me my money back :@@@@@@@@@

normal saffron Apr 12, 2020, 12:45 PM

#

They didn't even help me fix the problem @glossy tiger

#

For the pass 2 days

#

Past*

glossy tiger Apr 12, 2020, 12:45 PM

#

You have no other choice use mobile data

normal saffron Apr 12, 2020, 12:46 PM

#

What do you mean by that

glossy tiger Apr 12, 2020, 12:46 PM

#

Data on your phone

normal saffron Apr 12, 2020, 12:46 PM

#

Lol how does that help me out?

glossy tiger Apr 12, 2020, 12:47 PM

#

For some people it fixed the problem

normal saffron Apr 12, 2020, 12:47 PM

#

Ah I see I will try it out

glossy tiger Apr 12, 2020, 12:47 PM

#

But when i had the problem i just waited jours until end and now its gone

normal saffron Apr 12, 2020, 12:48 PM

#

Cuz I have this save progress issue as I have my main account from my gen 2 iPad mini

#

And trying to login to my new phone

#

The save cloud doesn't shows up

glossy tiger Apr 12, 2020, 12:48 PM

#

Idk about that tho

normal saffron Apr 12, 2020, 12:49 PM

#

Yeah that's why I need the customer support to reply me

glossy tiger Apr 12, 2020, 12:49 PM

#

Cause when i reported in costumer that i lost my account and they responded 30 minutes later

normal saffron Apr 12, 2020, 12:50 PM

#

Damn that's fast

glossy tiger Apr 12, 2020, 12:50 PM

#

Yea

#

It was a really long report

normal saffron Apr 12, 2020, 12:51 PM

#

Ah I see thanks anyways for the help very appreciate it

glossy tiger Apr 12, 2020, 12:51 PM

#

Ok your welcome

normal saffron Apr 12, 2020, 12:51 PM

#

SmokeHalo

wise trellis Apr 12, 2020, 6:23 PM

#

Hi, can someone help me here

grand cove Apr 12, 2020, 6:24 PM

#

yes

#

@wise trellis write your problem here or twitter and fb on wb support

wise trellis Apr 12, 2020, 6:26 PM

#

my problem is that my account was temporarily frozen

#

I don't know why, because I gave my account to a friend for a month

grizzled vector Apr 12, 2020, 6:29 PM

#

account sharing is not allowed so that’s the reason then

grand cove Apr 12, 2020, 6:30 PM

#

@grizzled vector how they know if u share ur acc to some one..there would be other reason.

grizzled vector Apr 12, 2020, 6:30 PM

#

They can see IP etc etc so yeah

grand cove Apr 12, 2020, 6:31 PM

#

@grizzled vector if i use multiple phones to play game so i will be ban?

grizzled vector Apr 12, 2020, 6:32 PM

#

You are on the same IP if you use different phones

#

IP is something different then you’re device

#

@grand cove

wise trellis Apr 12, 2020, 6:33 PM

#

I'm sorry, but your guesses can probably be wrong, because my friend said something about new fighters and a lot of souls.

grizzled vector Apr 12, 2020, 6:34 PM

#

did he hack or bought souls from a illegal site?

wise trellis Apr 12, 2020, 6:34 PM

#

maybe

grand cove Apr 12, 2020, 6:34 PM

#

@grizzled vector diffrent phone diffrent ip it my choice to use any one.

grizzled vector Apr 12, 2020, 6:35 PM

#

yeah then you are definitely not getting your account back @wise trellis

#

@grizzled vector diffrent phone diffrent ip it my choice to use any one.
@grand cove lmao just think what you want then😂

wise trellis Apr 12, 2020, 6:36 PM

#

but why ?

grizzled vector Apr 12, 2020, 6:36 PM

#

Hacking or Buying souls from a third party js obviously not allowed

wise trellis Apr 12, 2020, 6:37 PM

#

well, are there any ways to unfreeze your account?

golden tangle Apr 12, 2020, 6:38 PM

#

When your MK Mobile account was banned ?

wise trellis Apr 12, 2020, 6:38 PM

#

I honestly don't know

grand cove Apr 12, 2020, 6:39 PM

#

@grizzled vector that is why most of them ban from the game just bcoz they change their phone lol. #mkm need to change their policy.

wise trellis Apr 12, 2020, 6:40 PM

#

I can agree to unfreeze the account if it comes to a complete reset of souls, coins

golden tangle Apr 12, 2020, 6:40 PM

#

I don't think your friend buy "illegal" souls but he maybe use glitch or think like that, i recommend you to contact the WB Support to try to understand why you don't have access on your account

grand cove Apr 12, 2020, 6:40 PM

#

@wise trellis go with ur problem on twitter and fb on wb support. they will solve ur problem.

wise trellis Apr 12, 2020, 6:42 PM

#

well, thank you

#

Will they help you there?

grand cove Apr 12, 2020, 6:54 PM

#

@wise trellis yes 100%

wise trellis Apr 12, 2020, 6:59 PM

#

Do you know what conditions they will have for me to be unfrozen ? I'm just afraid of losing what I went through and beat out on my own

#

or is there nothing left to do ?

grizzled vector Apr 12, 2020, 7:08 PM

#

there is nothing left to do then contacting them

fair marlin Apr 13, 2020, 12:55 AM

#

Can anyone advise if the update already started or it's just a bug that game continuously loading for last 4 h?

golden tangle Apr 13, 2020, 6:03 AM

#

Hello, I think it's just a bug :)

fading palm Apr 13, 2020, 10:42 AM

#

Is it fine if I report hackers here?

willow osprey Apr 13, 2020, 10:47 AM

#

hi, i recently logged in to my WB account after several years, now i lost almost all of my charecters most of them

#

how to get back my almost 1 year of progress

west nova Apr 13, 2020, 11:04 AM

#

Account suspended on my ipad and iphone both. Now i am unable to login or make new account. It was years back since i last played

feral raptor Apr 13, 2020, 1:30 PM

#

hey guys! i used to play with the mobile game between 2016-2017. i even bought big packs and i had a lot of the top cards back then (like diamond scorpion). I've downloaded the game today and i when i started playing i had a brand new account. I already reached out to the customer-support,so far no reply,but if u could be help with this i appreciate it.

latent gust Apr 13, 2020, 2:14 PM

#

I want FREDDY!
I opened 27 packs and i don't have him :(

ebon minnow Apr 13, 2020, 2:18 PM

#

That's not a reason to submit a ticket....make sure you open a pack that has him, and keep trying

golden tangle Apr 13, 2020, 4:42 PM

#

@Necrobeast#2858 Did someone have an access to your account ? I'm not sure but when you for example share your account with someone else and if one of you
change WB logins, the other don't have access anymore and when you open your game, you have a new profile.

iron dock Apr 13, 2020, 5:51 PM

#

I just updated the game but it say it's under maintenance

golden tangle Apr 13, 2020, 6:14 PM

#

yes me too, we need to wait 🙂

torpid vine Apr 13, 2020, 9:24 PM

#

Spent 80$ on equipment packs Zero epic cards. Are there epic equipment cards? Packs advertise 5%

thin sedge Apr 13, 2020, 9:44 PM

#

#🎟-submit-a-ticket I lost my old account because I had to repair my phone and reset it when I tried to tie my email and recover my account it just tied the email to the new account i have linked my old account to my ps4 account if that helps to solve it

#

I do remember the old accounts Nametag as well and when I say old I mean around 5-6 months max

#

I am fan off the game and been playing since 2014 but I didn’t bother to recover the really old accounts but this one is the most recent one and I’d be sad to lose it without it being my fault

#

I do have the achievements on Game Center

simple hare Apr 13, 2020, 9:53 PM

#

#🎟-submit-a-ticket On the latest update there is a small delay when attacking and blocking, even when tagging out as well. I have block breaker and sometimes it’s not responding my attacks even if I double tap fast. Please fix!!

frank haven Apr 13, 2020, 10:50 PM

#

Mk11 scorpion broke!!!
two second pauses after each special reception!
impossible to play

hasty schooner Apr 13, 2020, 10:56 PM

#

#🎟-submit-a-ticket MK11 Scorpion is bugged. Unnecessary long pause after Krushing Blow

dusty saffron Apr 13, 2020, 11:04 PM

#

#🎟-submit-a-ticket Hello, after the "Fatal Black Dragon Tower" issue I paid too much souls than I need. I want to get my souls back. Have a good day.

potent wadi Apr 13, 2020, 11:14 PM

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Submit a ticket in the link that is pinned, or contact WB support at Twitter to have a solution quicker!

worn pewter Apr 13, 2020, 11:33 PM

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I played fatal battle 3 times today and 2 times I paid 150+150 souls. Kindly refund 200 souls immediately as I wish to climb and i have limited souls

potent wadi Apr 13, 2020, 11:35 PM

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Please do not tag NRS staff, just follow the pinned link to submit your issue!

glossy tiger Apr 13, 2020, 11:40 PM

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Mk11 scorpion is bugged and it's not playable anymore ,please fix it,is my only good diamond and i need it !!!

unreal turret Apr 13, 2020, 11:40 PM

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Anybody know how long they usually respond in emails?

stiff ocean Apr 14, 2020, 12:06 AM

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Mk11 scorpion
Special 1 attack %90 more stun after too long wait.

cosmic sun Apr 14, 2020, 1:14 AM

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So i just realized that i had kutthroat kano which was switched to bd kano and i dont have him anymore

dim arch Apr 14, 2020, 2:07 AM

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I logged in spent 450 souls on fatal tower when it was 150 my account name is Reverse Flash

glossy tiger Apr 14, 2020, 3:06 AM

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I could not connect to MK Mobile after the latest update. It says a data connection is required and asks me to check my device's connection setting.
However, I'm on a stable WiFi fibernet connection.

I cleared game cache, data, rebooted the phone, uninstalled and again reinstalled from play store. No use.
I resetted my WiFi network settings. No use.

wraith pumice Apr 14, 2020, 3:38 AM

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Mk11 Skorpion is bugged after the update, Sp1 causes problems, he seemingly gets stunned and stops doing anything for a while!

unreal turret Apr 14, 2020, 3:53 AM

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Why didn't you guys refund my souls, im very angry i want my 200 souls back now!

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I already emailed WB and no response

errant grove Apr 14, 2020, 4:16 AM

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A player said that the first two Refreshs of fatal tower that costed 150 souls were a bug , and he was compensated by receiving 200 souls ,

IS THAT TRUE , IF SO , i had the same bug
#🎟-submit-a-ticket

unreal turret Apr 14, 2020, 4:38 AM

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FACTS @errant grove

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Amar what r u typing

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im waiting

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Hopefully its juicy

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Amar r you done typing

proven plume Apr 14, 2020, 4:40 AM

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#🎟-submit-a-ticket Facing intermittent data connection issue with my stable 200 Mbps connection. This was very rare before update

unreal turret Apr 14, 2020, 4:40 AM

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oH he is

proven plume Apr 14, 2020, 4:41 AM

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Sad that cannot play😩

marble quiver Apr 14, 2020, 4:55 AM

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Game is not opening network connection error

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Please fix this guys

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#🎟-submit-a-ticket

willow osprey Apr 14, 2020, 4:57 AM

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#🎟-submit-a-ticket i logged in to my account after along time, i lost most of my characters. please fix my issue, username iArsalanshah (Android)

obsidian nacelle Apr 14, 2020, 5:28 AM

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#🎟-submit-a-ticket I am unable to start the game after the update, it says Network Connection error even with a stable 200 Mbps connection.

glossy tiger Apr 14, 2020, 6:24 AM

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@obsidian nacelle Yeah I have the same issue #🎟-submit-a-ticket

patent wharf Apr 14, 2020, 6:28 AM

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After the update the movement in fight is not fluid. And more important, the game somethime block during fight and I have to restart. Until now it happen in shao kahn tower (2 time) and the war (3 time).

warm harbor Apr 14, 2020, 6:47 AM

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Was ripped of 200 souls with the first refresh of BD Tower fatal. Are we going to get my this refunded ???
The bigger problem is.
Mk11 Skorpion is bugged after the update, Sp1 causes problems, he seemingly gets stunned and stops doing anything for a while!

odd marlin Apr 14, 2020, 6:59 AM

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My account has been temporally suspended. What can I do?

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Can anyone help me?

odd marlin Apr 14, 2020, 7:22 AM

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#🎟-submit-a-ticket My account has been temporally suspended. What can I do? I need some help.

golden tangle Apr 14, 2020, 7:48 AM

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@odd marlin Hi, do you know why your account has been suspended ?

random plover Apr 14, 2020, 8:13 AM

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Guys! I finished battle 8 on lethal tower but it did not progress!

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And i got 1800 koins 2 times in a row

warm harbor Apr 14, 2020, 8:15 AM

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Great, now the hole game is bugging again. Awesome update, just did one fight in the Tower barely managed to finish it. Server error no rewarding at all.

random plover Apr 14, 2020, 8:16 AM

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Now I cant get in!

quasi plover Apr 14, 2020, 8:18 AM

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server issue again ....i was playing normal BD tower and in the middle it says online save failed and connection issue and my two try counted as 3

coarse yacht Apr 14, 2020, 8:20 AM

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Server issue....

lofty wagon Apr 14, 2020, 8:31 AM

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Server issue

quasi plover Apr 14, 2020, 8:33 AM

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Sir... you really need a player co-ordinator for discord who listen to people problem and help them pass to you...we are getting no acknowledgement of issues... no hope

gritty prairie Apr 14, 2020, 8:48 AM

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uh. i did a tower level, got 20 souls as a reward. then after like 3 minutes of loading it says " open fail, failed to open purchased item " and when i try going back to the tower. it does the same thing. im duping souls. kinda dont wanna be banned

dusk ridge Apr 14, 2020, 9:03 AM

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Plz fix your servers ..First its soo hard to get into game it takes 5 trys . then getting the reward for tower battles is flipping nightmare . Every time it justs keeps on loading at the win screen and at last it says Data connection error

golden tangle Apr 14, 2020, 9:05 AM

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it would be great to fix server issues 😁

flint ocean Apr 14, 2020, 9:05 AM

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@dusk ridge and when u finally get passed the issue of the rewards when u want to start another battle it just says "failed online save"

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@gritty prairieat least u get more souls then. Lol

abstract cove Apr 14, 2020, 9:08 AM

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Cant get into my account at all now

hybrid totem Apr 14, 2020, 9:09 AM

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Same

coarse yacht Apr 14, 2020, 9:09 AM

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Same

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Server issue

hybrid totem Apr 14, 2020, 9:10 AM

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Yep try again in a few hours

tribal nymph Apr 14, 2020, 9:16 AM

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“Online Save Failed”
“Failed required save to online profile “
That’s what I’m getting from the game

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I’m going to sleep

hybrid totem Apr 14, 2020, 9:17 AM

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@tribal nymph we all are bro

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@I'm gonna binge watch the simpsons on Disney+ loool

tribal nymph Apr 14, 2020, 9:18 AM

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@hybrid totem yup I’m going to get some sleep 😴

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😂

hybrid totem Apr 14, 2020, 9:18 AM

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Night night

glossy tiger Apr 14, 2020, 9:19 AM

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'Data Connection Required: Mortal Kombat requires an Internet Connection to play. Please check your device's Connection Setting'
I guess I'm not in space 😂 #🎟-submit-a-ticket

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I cant log in into my account even if i have internet connection(The issue is that it says that i don t have internet connection even if i have internet connection)
Platform:Android
Device:Samsung Galaxy m20
Account Name:RakuNoob

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I hope it gets fixed very soon because i cant play in black dragon tower

patent wharf Apr 14, 2020, 9:41 AM

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Problem with scorpion mk11. Sp1 problem. He stunned himself

sturdy ingot Apr 14, 2020, 9:48 AM

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Servers are down....i cannot log in at all

glossy tiger Apr 14, 2020, 9:48 AM

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I reinstalled the game and is just a black screen

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Fix this issue we can t play

#

Issues

fleet wasp Apr 14, 2020, 9:48 AM

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I paid 150 souls 2 times,and now it's a server problem,cont open my mk mobile game.

glossy tiger Apr 14, 2020, 9:49 AM

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They need to fix it fast

#

data connection issue is back

blazing monolith Apr 14, 2020, 9:49 AM

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Cant login as well.

neat oxide Apr 14, 2020, 9:50 AM

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Upon starting the game it won't load to the main menu due to "data connection required" message.
It does so on WiFi and mobile data connection on my smartphone.

cursive meadow Apr 14, 2020, 9:59 AM

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Please Fix Data Connection issue. 🙏🙏🙏🙏🙏

glossy tiger Apr 14, 2020, 10:01 AM

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The same thing happens with Injustice 2 Mobile as well. Network error in loading screen at 100%. I guess all NRS servers are down

drifting drum Apr 14, 2020, 10:01 AM

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Hello, I would like to get a refund as it says on the announcement section, yesterday I paid 150 souls twice for refreshing the tower.
And I think I'm not the only one having a connection error...

glossy tiger Apr 14, 2020, 10:07 AM

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Fix data connection.

warm harbor Apr 14, 2020, 10:07 AM

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@drifting drum
I doubt we will get any refund, maybe 50 souls

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No need to fix anything if MK11 Scorpion won't be fixed

fervent sun Apr 14, 2020, 10:10 AM

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Game unable to connect even with my 200mbps internet plan. This is happening since last server maintenance. Please fix it ASAP

drifting drum Apr 14, 2020, 10:10 AM

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@warm harbor It shouldn't be another disappointment, cause they said we're going to be refunded check on the announcement section.

warm harbor Apr 14, 2020, 10:13 AM

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@drifting drum
Didn't notice this till now, thanks. 😁

dense yarrow Apr 14, 2020, 10:14 AM

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The game doesn't start even when I'm on mobile data, please fix

mental coral Apr 14, 2020, 10:19 AM

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The ain't starting it's stuck

dim arch Apr 14, 2020, 10:20 AM

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Plz fix the game

mental coral Apr 14, 2020, 10:20 AM

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Like hell frozen over

dim arch Apr 14, 2020, 10:20 AM

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Our game is down

mental coral Apr 14, 2020, 10:20 AM

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Plz NRS

dim arch Apr 14, 2020, 10:20 AM

#

🙏

mental coral Apr 14, 2020, 10:20 AM

#

I will let raiden consult with elder gods

dim arch Apr 14, 2020, 10:21 AM

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I will let kano consult with kotal khan 🤣

dusk ridge Apr 14, 2020, 10:30 AM

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@fervent sun its been happening for weeks now . Right from the virus outbreak & lockdowns all over the world

hushed mica Apr 14, 2020, 10:30 AM

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Tested game with 5 different providers all the same...

#

Was perfect till 10 am CEST today

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@dusk ridgeNo connection with covid...

dusk ridge Apr 14, 2020, 10:33 AM

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@hushed mica the servers are overloded . With everyone playing at the same time

hushed mica Apr 14, 2020, 10:33 AM

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@dusk ridgeAnd only after 10am tower reset? xD

glossy tiger Apr 14, 2020, 10:52 AM

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Pls fix data connection game is unplayable

stray grail Apr 14, 2020, 10:52 AM

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Just wanted to add to the voices saying that connection was pretty much completely lost. I got through the black dragon tower and the fatal black dragon tower once and then about seven or eight hours ago I couldn't log back into the game even though my internet's working just fine.

vapid remnant Apr 14, 2020, 10:57 AM

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#🎟-submit-a-ticket
Again can't logging in the game.. data connection error.. almost 4 hours gone.. can't logging in to game ..

zenith tusk Apr 14, 2020, 10:59 AM

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Fix data connection issues

glossy tiger Apr 14, 2020, 10:59 AM

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The log in is stuck in a black screen then it says data connection error

zenith tusk Apr 14, 2020, 11:01 AM

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I don't know maybe coz of high server load we are unable to access the game please fix it

glossy tiger Apr 14, 2020, 11:02 AM

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True cause so many people are playing bd tower

frank haven Apr 14, 2020, 11:05 AM

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first they killed a scorpion mk 11, but why a server, why do they do that?

dense yarrow Apr 14, 2020, 11:20 AM

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@frank haven What you mean by "killed" mk11 scorp? Like they nerfed him a lot?

vast forge Apr 14, 2020, 11:22 AM

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is anyone able to login?.....am in the only one facing connection error?

dense yarrow Apr 14, 2020, 11:22 AM

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No, many players have problems with connection, including me

frank haven Apr 14, 2020, 11:23 AM

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did you play them after the update?

vast forge Apr 14, 2020, 11:23 AM

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is it because of extra load on the servers cuz of the bd towers or is it just a new bug?

dense yarrow Apr 14, 2020, 11:23 AM

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@frank haven Not sure, but I have him at f2

vast forge Apr 14, 2020, 11:26 AM

#

can i complete bd tower normal with max silver kenshi (22k damage 50k health), ronin kenshi f1 (14k damage 26k health) kombat cup johnny f3 (23k damage 40k health)?

dense yarrow Apr 14, 2020, 11:27 AM

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There are 200 battles including bosses, so I donn't think so

vast forge Apr 14, 2020, 11:28 AM

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may be with klassic scorpion f5 or f6? (i have him at f2 right now but i will have f5 or f6 within a month)

dense yarrow Apr 14, 2020, 11:29 AM

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That sounds better, my most powerful cards sre inferno scorp max (50k dmg, 101k health), Unstopabble Jason f8 (33k dmg, 80k health) and Klassic mileena f5

vast forge Apr 14, 2020, 11:29 AM

#

dots are good at defeating bosses

#

no matter how low level your card is dots do a decent amount of damage

dense yarrow Apr 14, 2020, 11:30 AM

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Bosses are immune to dots tho

vast forge Apr 14, 2020, 11:30 AM

#

all of em?

dense yarrow Apr 14, 2020, 11:30 AM

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Ye, i think so

vast forge Apr 14, 2020, 11:31 AM

#

can i reach 100 at bd fatal with the cards i have?

dense yarrow Apr 14, 2020, 11:31 AM

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Probably, with the klassic scorp f6 you have bigger chance

blazing monolith Apr 14, 2020, 11:37 AM

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I can login but I always glitch out due to data connection error

split elbow Apr 14, 2020, 11:39 AM

#

Can't enter game. The same message - data connection error

blazing monolith Apr 14, 2020, 11:41 AM

#

After one battle in faction wars game crashes

dusty saffron Apr 14, 2020, 11:43 AM

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#🎟-submit-a-ticket i want to get my black dragon tower tries back, they're gone they're wasted by this issue.

hushed mica Apr 14, 2020, 11:48 AM

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#🎟-submit-a-ticket Please reset my tower tries as I won 20/200 4 times now and Always disconnect after victory... Shame

split elbow Apr 14, 2020, 11:55 AM

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Game still crashes. Terrible. 👎

tulip ether Apr 14, 2020, 11:56 AM

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#🎟-submit-a-ticket can i have my bd tower tries back this problem wasted my tries

vast forge Apr 14, 2020, 11:57 AM

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anyone able to login yet?

honest sentinel Apr 14, 2020, 11:57 AM

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I can't play what gives

#

It says my internet isn't connected but it is

glossy tiger Apr 14, 2020, 11:59 AM

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Nettherealm if you don t fix the game we will hate you and stop playing
(Known issues:Data Connection Issue when you reinstall the game is the same thing,when i reinstall the game i was able to made to the first battle with shiray ryu and it the same battle the game crashed and started the data connection issue again even if we have internet connection)
Pls fix it

#

The game is crushed ,doesn.t login and if it does gives me error uppon error,nice job with the update!

proud gale Apr 14, 2020, 12:06 PM

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#🎟-submit-a-ticket Fix the "data connection required" error, because you are hurting thousands of players

glossy tiger Apr 14, 2020, 12:06 PM

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Game is crashing,please fix it 🙏

old shuttle Apr 14, 2020, 12:08 PM

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mk 11 scorpion the best card in the game is now officially broke....his sp1 is useless as he stuns himself instead leaving him open for counters and tagging-in opponents special attacks...please this needs to be fixed asap!

west flax Apr 14, 2020, 12:11 PM

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Server sucks

split elbow Apr 14, 2020, 12:12 PM

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Some servers are still down?

#

@proud gale 👍

flint ocean Apr 14, 2020, 12:19 PM

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Please fix the servers now. Black screen when wanting to login and it just gets stuck there. And if u do finally get in u get kicked out in the middle of trying to enter a match or setting up a quest

#

And u guys can at least announce if u working on the issues or not instead of just being quiet

split elbow Apr 14, 2020, 12:25 PM

#

@flint ocean👍

snow lichen Apr 14, 2020, 12:43 PM

#

Won a battle on Black Dragon Fatal Tower, but the game crashed while waiting for connection on the "victory stance" screen. The "battle slot" was consumed and I did not climb the tower. Related https://twitter.com/MKMobileGame/status/1250038211830743040?s=20

vast forge Apr 14, 2020, 12:50 PM

#

thanks @snow lichen

south crystal Apr 14, 2020, 1:01 PM

#

game crashes repeated on IOS. i was doing the devorah challenge and it crashed 3 times

#

that said, this only happens when i actually manage to connect, which was not often today

slender field Apr 14, 2020, 1:12 PM

#

I cant play the game i have data package but it says no data conne tion im running on H+

eager pivot Apr 14, 2020, 1:19 PM

#

What's going on with the app? I have been experiencing lagging on connection since 3pm Manila time while my connection is ample enough. I have switched providers back and forth and nothing happened

split elbow Apr 14, 2020, 1:21 PM

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Now I have message: Server maintenance

potent wadi Apr 14, 2020, 1:21 PM

#

The servers went down for everyone, they're aware of it and are working on it now

fleet wasp Apr 14, 2020, 1:23 PM

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Now they're fixing the problem,server is for maintenance 👻

#

FATAL Black Dragon Tower is way more hard Boss's and it's very though if u don't have Black Dragon Tower equipments

hushed mica Apr 14, 2020, 1:32 PM

#

Won a battle on Black Dragon Fatal Tower, but the game crashed while waiting for connection on the "victory stance" screen. The "battle slot" was consumed and I did not climb the tower. Related https://twitter.com/MKMobileGame/status/1250038211830743040?s=20
@snow lichen I lost 6 tries with this bug...

opaque heron Apr 14, 2020, 1:33 PM

#

One message removed from a suspended account.

#

One message removed from a suspended account.

potent wadi Apr 14, 2020, 1:36 PM

#

Read the #announcements

sharp isle Apr 14, 2020, 1:43 PM

#

Data connection error😫 😫

thin sedge Apr 14, 2020, 1:54 PM

#

I have submitted a ticket and tweeted on twitter about my issue still no response I am guessing that they are working on the major issues of the game right now

#

So I will just wait

snow lichen Apr 14, 2020, 2:24 PM

#

@snow lichen I lost 6 tries with this bug...
@hushed mica I lost 2 on Fatal, and I couldn't play any battle on the Standard Tower before the maintenance.

dusty saffron Apr 14, 2020, 2:45 PM

#

I still didnt get my souls and no one returned to my E-Mail..

wintry stag Apr 14, 2020, 2:49 PM

#

My mortal kombat is still not working

potent wadi Apr 14, 2020, 2:50 PM

#

They are reviewing the tickets one by one. Be patient.

wintry stag Apr 14, 2020, 2:51 PM

#

Should I submit a ticket then

glossy tiger Apr 14, 2020, 2:52 PM

#

I need gems too

potent wadi Apr 14, 2020, 2:52 PM

#

Yes, sending a ticket is the way to do. Just be clear when you submit any bug report!

wintry stag Apr 14, 2020, 2:52 PM

#

Ok thanks

ivory karma Apr 14, 2020, 2:53 PM

#

NRS/WB will read what we wrote for the first time. This should be difficult for them.

dusty saffron Apr 14, 2020, 2:53 PM

#

They are reviewing the tickets one by one. Be patient.
@potent wadi I sent my ticket with different E-Mail could I recieve them like this?

glossy tiger Apr 14, 2020, 2:54 PM

#

How

potent wadi Apr 14, 2020, 2:55 PM

#

I sent my ticket with different E-Mail could I recieve them like this?
@dusty saffron I'm not sure, but the form asks for your display name on the game so I think it's fine.

#

Be sure to have access to that email account

glossy tiger Apr 14, 2020, 2:56 PM

#

what tickey?

dusty saffron Apr 14, 2020, 2:56 PM

#

alright thanks!

glossy tiger Apr 14, 2020, 2:56 PM

#

what are the Tickets about?

#

@potent wadi

viral pecan Apr 14, 2020, 2:57 PM

#

They should compensate by giving some souls

dusty saffron Apr 14, 2020, 2:58 PM

#

@potent wadi do i need to send ticket again? because still i didnt get my souls back..

potent wadi Apr 14, 2020, 2:58 PM

#

Tickets are the way to send a bug report or any issue that is happening to your account in the game. The link to submit a ticket is pinned

glossy tiger Apr 14, 2020, 2:58 PM

#

ok

#

how about glicthes

#

@potent wadi

#

i spot 5 glicthes that give people souls on mk mobile

potent wadi Apr 14, 2020, 2:59 PM

#

As I said previously, be patient, there are many players with the same issue that reported to Support.

glossy tiger Apr 14, 2020, 2:59 PM

#

it is givung me 20 souls from fraction wars per day

viral pecan Apr 14, 2020, 3:00 PM

#

How?

potent wadi Apr 14, 2020, 3:00 PM

#

how about glicthes
@glossy tiger the form asks you how to reproduce the bug or the glitch you're experiencing, then you have to be specific in there. Also you can attach a file (screenshot or something)

glossy tiger Apr 14, 2020, 3:01 PM

#

ok

odd marlin Apr 14, 2020, 3:03 PM

#

@golden tangle I think that the reason was because I erased the data by mistake and I installed an apk that I have save in my cellphone, the it asked me to update it. Once I finished I could not access to my account anymore.

dusty saffron Apr 14, 2020, 3:44 PM

#

@potent wadi still i didnt get my souls back

potent wadi Apr 14, 2020, 3:46 PM

#

Be patient. I'm sure there are plenty of players that have claimed their souls too, otherwise send another ticket

dusty saffron Apr 14, 2020, 3:48 PM

#

i want to make ensure about myself for ticket... so, do i need to send another ticket with my main account's mail?

#

@potent wadi

potent wadi Apr 14, 2020, 3:54 PM

#

You must use your email from the account you use in the game

dusty saffron Apr 14, 2020, 3:54 PM

#

omg but i didnt

#

thats why i dont get my souls back right?

#

@potent wadi sir which issue type do i need to choose?

potent wadi Apr 14, 2020, 4:05 PM

#

Account or login, I used that

dusty saffron Apr 14, 2020, 4:11 PM

#

i sent now

proud creek Apr 14, 2020, 4:45 PM

#

Hello everyone just want to make sure if my mk11 scorpion not performing as he did before.. Or he was generally fixed that way for all after the update?

glossy tiger Apr 14, 2020, 4:53 PM

#

Hi I wanted to say that I opened a diamond skarlet pack and them my phone died and I don't think I got anything from the pack

coarse yacht Apr 14, 2020, 4:58 PM

#

Mk11Scorpion sp1 is broken

buoyant stirrup Apr 14, 2020, 5:04 PM

#

Does Support system work? Only bot respond on my message with ticket number and noone else. Are there living people there?

#

The trade union committee is closed, everyone went to the front.

potent wadi Apr 14, 2020, 5:11 PM

#

Indeed it does. I received support early today (I reported yesterday) so you have to be patient. Use both ticket submissions and the Twitter account to reach them

wintry glacier Apr 14, 2020, 5:14 PM

#

Good afternoon. After the last update MK Mobile reset account data, characters, account level are reset. Is there any way to solve this problem?

buoyant stirrup Apr 14, 2020, 5:15 PM

#

no twitter account. okface

potent wadi Apr 14, 2020, 5:15 PM

#

They have Facebook as well

#

Good afternoon. After the last update MK Mobile reset account data, characters, account level are reset. Is there any way to solve this problem?
@wintry glacier log in again? Or reinstall and then log in again

wintry glacier Apr 14, 2020, 5:17 PM

#

@potent wadi This did not help, new data was written to my account.

potent wadi Apr 14, 2020, 5:18 PM

#

Then send a ticket as soon as possible

buoyant stirrup Apr 14, 2020, 5:20 PM

#

@potent wadi, I sent only ingame request, bot respond, working day ended, noone else respond

wintry glacier Apr 14, 2020, 5:20 PM

#

I did this, no response was received. How long can one expect? Is there a chance of recovery? @potent wadi

plain tendon Apr 14, 2020, 5:25 PM

#

Hello, according the official statement (https://go.wbgames.com/MKmTowers), normal Black Dragon Tower should have Boss level every 10 battles (battles 10, 20, 30, 40 ... etc) and Boss level reward should be Black Dragon equipment. Unfortunately the reward of battle 10 (first Boss) is random silver card and battle 20 is not a Boss level. Do we have an official statement about this differences? Is this false advertisement or bug?

wintry glacier Apr 14, 2020, 5:35 PM

#

@potent wadi hey?

potent wadi Apr 14, 2020, 5:37 PM

#

Please not ping every 10 secs. I guess it takes at least one day

thin sedge Apr 14, 2020, 5:56 PM

#

@wintry glacier I have the same problem mate been waiting a couple hours but it’s cool tho I think it’s a day max

warm harbor Apr 14, 2020, 6:01 PM

#

MK11 SCORPION still not working properly, received a response from WB support saying that it's been investigated. Can anyone confirm if this is going to be solved or is it going to stay sh..y like it's now ?

buoyant stirrup Apr 14, 2020, 6:20 PM

#

My ticket num is #3446031, how to get a response on it?

potent wadi Apr 14, 2020, 6:24 PM

#

Msg them at facebook or twitter with that ticket number. That's what I did.

buoyant stirrup Apr 14, 2020, 6:30 PM

#

I havent account at these social networks (

potent wadi Apr 14, 2020, 6:30 PM

#

You should check your email inbox anyway, that's where the tickets are replied to

buoyant stirrup Apr 14, 2020, 6:33 PM

#

I do it every hour. (

buoyant stirrup Apr 14, 2020, 6:52 PM

#

They respond just now 🙂

#

Thanks

dense yarrow Apr 14, 2020, 8:43 PM

#

Hello, when Klassic Scorpion on his SP1 pulled my Unstopabble Jason in combat when Jason was regenerating (I used his SP2, then tagged-out), his regen stopped but it shouldn't, because it started only like 5sec ago, pls fix

buoyant stirrup Apr 14, 2020, 11:07 PM

#

Please response one more time for ticket num #3446031

blazing monolith Apr 14, 2020, 11:07 PM

#

Mk11 scorpions sp1 is broken. He just stands idle and does not react after sp1

potent wadi Apr 14, 2020, 11:16 PM

#

The Scorpion's SP is already told that it will get fixed in the next update, read the #announcements.

#

They will respond to any sent ticket, just wait.

lilac otter Apr 14, 2020, 11:19 PM

#

Hello I can’t get on the game, it kicks me off every time I go on it #❓-ask-for-help #🎟-submit-a-ticket

buoyant stirrup Apr 14, 2020, 11:30 PM

#

@potent wadi, sure they will. Just almost all people already got their responses, but me. Just pretty bad luck

potent wadi Apr 14, 2020, 11:34 PM

#

You said earlier that they responded. If you sent another ticket, just wait.

buoyant stirrup Apr 14, 2020, 11:37 PM

#

In response they requested diag screen shot and associated email. I provided this info and waiting again when some good human will respond.

soft tendon Apr 14, 2020, 11:52 PM

#

Is Kabal’s energy regeneration supposed to be slower than all the other characters?

fair marlin Apr 15, 2020, 12:12 AM

#

Can't this server finally be fixed??? 5 hours I am trying to o load the game and it's constantly loading...

obsidian solar Apr 15, 2020, 1:21 AM

#

My game is not loading

#

I have been trying for hours

glossy tiger Apr 15, 2020, 1:28 AM

#

For me the game is back and when you get back it will give you 100 souls cause of that bug

fair marlin Apr 15, 2020, 1:47 AM

#

@obsidian solarsame thing here

#

How long to wait again???

obsidian solar Apr 15, 2020, 2:02 AM

#

It keeps saying i need a data connection even tho im connected to my wifi

thorny sequoia Apr 15, 2020, 2:14 AM

#

um...

#

Klassic Raiden's passive on Black Dragon Tower bosses isn't working

#

can't any of the NRS dev explain to me why it is not working?

#

If I remember correctly Klassic Raiden's passive isn't DoT

#

DoT = Damage over Time

#

and I tried to upload the screenshot on here but it is not letting me to do it

#

it says im missing permissions

ebon minnow Apr 15, 2020, 2:39 AM

#

@thorny sequoia the only places allowed to post pics/screenshots are in kollection and fan art....I imagine though they probably disabled Raiden's passive because of how overpowered it is against bosses....

thorny sequoia Apr 15, 2020, 2:45 AM

#

can't be that overpowered LMAO

#

jk

#

but what I wanted to say is

#

they haven't specified enough

#

the message was only saying bosses are immune to DoT

#

not anything about specific character's passive

ebon minnow Apr 15, 2020, 2:51 AM

#

True, but then again, one of kabal's set gear doesn't even mention Kabal...it just says "Diamond Character" lol
Part of me wonders if they rushed this a tiny bit, or maybe didn't look over everything as well as they could have...

thorny sequoia Apr 15, 2020, 3:10 AM

#

I totally agree on they didn't look over everything as well as they could have

coarse yacht Apr 15, 2020, 3:56 AM

#

my game isn't loading.
Data connection is required while I have data connection

dusk ridge Apr 15, 2020, 4:09 AM

#

Data connection error for me too again .

vapid remnant Apr 15, 2020, 4:16 AM

#

#🎟-submit-a-ticket again data connection problems..

quasi plover Apr 15, 2020, 4:46 AM

#

was in the middle of Hard battle server issue kicks in.....rest all battles completed but i got 0 XP and 0 coins....FYI this will happen in between 10 AM to 1 PM in India

odd marlin Apr 15, 2020, 5:22 AM

#

#🎟-submit-a-ticket please help me with my account. Every time I have tried to open the game said that it was temporally suspended. Please help me.

#

I was requedted to ask for supporting. But nobody help me or give me an answer.

violet barn Apr 15, 2020, 5:33 AM

#

#🎟-submit-a-ticket hello have some one the problem that he have created his main account on an iphone and wana transfer this account to your android device and if u enter email and password i get the message"ur account assosiate now with example@mail.com"

vapid remnant Apr 15, 2020, 6:28 AM

#

#kombat-kast #🎟-submit-a-ticket #announcements Today also your game doesn't work.. stop to play with public Emotions

glossy tiger Apr 15, 2020, 8:05 AM

#

data connection required problem this is the 11th time

#

finally its fixed now

sharp isle Apr 15, 2020, 9:16 AM

#

Today is the same data connection problem. Really this is too much. 😡 😡

warm harbor Apr 15, 2020, 9:27 AM

#

Day 3: MK 11 Scorpion still not fixed !!!

glossy tiger Apr 15, 2020, 9:55 AM

#

Today Not data problems, only yesterday. I give a present of 100 🧶

soft tendon Apr 15, 2020, 10:15 AM

#

I have data problems now tho but didn’t yesterday

buoyant stirrup Apr 15, 2020, 10:42 AM

#

My ticket num #3446031 , answer please.

sharp isle Apr 15, 2020, 10:47 AM

#

@glossy tiger I already tried to opening this game over 30 times, but still there is a problem after 11 AM (India), till now.

glossy tiger Apr 15, 2020, 10:48 AM

#

Oh ok, by me yesterday every Button goes the game over.. i dont no, wait like support

buoyant stirrup Apr 15, 2020, 1:31 PM

#

JadeDizzy

wintry glacier Apr 15, 2020, 1:46 PM

#

Does your company have technical support where can I contact in my language? (Russian)

potent wadi Apr 15, 2020, 2:48 PM

#

You need to actually follow the link that is pinned and fill the form, the chat by itself is not a way to recover your accounts or get specific support.

buoyant stirrup Apr 15, 2020, 3:14 PM

#

this form is usefull to create different ticket, but I need a response for already created one /

worn pewter Apr 15, 2020, 3:19 PM

#

(3446075) this is request reference. Kindly update me as you asked me for either WB id or Diagnostic screenshot, I have sent you both so kindly take appropriate action.

vocal trail Apr 15, 2020, 3:24 PM

#

Hello! Please tell me how to restore an account if the Mail to which the account is registered is no longer active ??? Tell me please!

white sundial Apr 15, 2020, 3:29 PM

#

Hi i need to change my account email address.
Any help can you give me

buoyant stirrup Apr 15, 2020, 4:37 PM

#

2 days almost ended, no souls refund. What is wrong with ticket system, why so long?

#

I am already spent much more nerves than cost of these souls :/

buoyant stirrup Apr 15, 2020, 5:36 PM

#

Just got a souls refund. 🙂

clever anvil Apr 15, 2020, 5:45 PM

#

I need to know where I can send complaints, and actually get a reply :( I sent a mail to the direction the game shows but they don't reply to me, they sent me to a page and on that page I also wrote a complaint, and nothing, and I seriously need to recover my Account, this is so upsetting, I do not want to start from 0, it takes months to have my characters high, and starting again seriously is annoying.

potent wadi Apr 15, 2020, 6:46 PM

#

If you submitted a ticket then be patient, they will answer sooner or later.

worn pewter Apr 15, 2020, 10:34 PM

#

(3446075) this is request reference. Kindly update me as you asked me for either WB id or Diagnostic screenshot, I have sent you both so kindly take appropriate action.
@worn pewter

Thank you so much customer support team, WB Team, netherleams team and whoever assist me throughout the process. Today I received 200 souls back.❤️ 🙏 MKDragon 🇮🇳

glossy tiger Apr 16, 2020, 12:48 AM

#

My mk mobile app is crashing a lot....pls tell me what to do ??😭😭

cunning tartan Apr 16, 2020, 4:23 AM

#

Good day, I am having trouble playing my Mortal Kombat Mobile. Its having recurring issues about data connection or server connection issues that is why I cannot play the game. I hope you can resolve this asap. Thabk you. #🎟-submit-a-ticket

hollow herald Apr 16, 2020, 5:56 AM

#

I'm having the same problems

hollow ice Apr 16, 2020, 6:10 AM

#

@cunning tartan @hollow herald If you are still having connection problems be sure to file a ticket. Check the pinned messages. There's a link there.

cunning tartan Apr 16, 2020, 6:22 AM

#

@hollow ice where can we found the pinned messages? 😅 Sorry, I'm just a newbie here in discord

hollow ice Apr 16, 2020, 6:24 AM

#

If you are on a computer, there should be a thumbtack or pin icon at the top corner of the channel header, very top of the screen. On mobile, tap the channel name at the top of the screen, and select pins

#

@cunning tartan

cunning tartan Apr 16, 2020, 6:26 AM

#

Oh thank you very much 😊

brazen epoch Apr 16, 2020, 7:16 AM

#

Bd Tower equipment drop rate is very low alwayz given coin i have lots of coin what will do from coin

glossy tiger Apr 16, 2020, 8:11 AM

#

For the 12th time data connection required error

#

Its now fixed

warm harbor Apr 16, 2020, 9:06 AM

#

Day 4: MK 11 Scorpion still not fixed !!!

tribal nymph Apr 16, 2020, 9:07 AM

#

WB should change the name of the Black Dragon Towers to Koins Only Tower 😂😂😂

#

It’s almost like getting a stimulus package 😂😂😂

solemn swan Apr 16, 2020, 9:28 AM

#

i have watched 5 ads for the power regen but it didnt work at all and now i cant do that

#

or the team regen whatever its called

dusty saffron Apr 16, 2020, 9:55 AM

#

#🎟-submit-a-ticket my game has crashed while playing mortal kombat fatal tower

brazen epoch Apr 16, 2020, 10:04 AM

#

Why u r given only koins from tower ur equipment drop rate is very low plz fix it

soft tendon Apr 16, 2020, 11:41 AM

#

I keep getting the data connection error, this has never happened before the update

wraith pumice Apr 16, 2020, 11:54 AM

#

Health Regeneration on certain Special attacks is bugged, Incoming dots(non poison) seem to stop the regeneration

glossy tiger Apr 16, 2020, 12:05 PM

#

Before the update for log in in mk 11 i get 40 soul now i get 5

marble quiver Apr 16, 2020, 3:03 PM

#

Data connection error please fix it aftr updating still game isnt responding

wary glade Apr 16, 2020, 4:18 PM

#

Day 5: new equipment packs still aren’t in the store for IOS and I still haven’t received the compensation for the 150 soul refreshes...

cobalt lynx Apr 16, 2020, 5:19 PM

#

Good evening, 30 minutes ago I bought Kenshi for Kitana event, but after I agreed that I want to buy a player and to transfer the cash of my credit card, the game shop show me the buy error, money from my credit card was transferred (sended), but Kenshi I still not got.Intil this moment I already had Kenshi with 2 mergers (2x mergers). I have screenshots for a proof of buy error.Soory, my English is not good enough

tribal nymph Apr 16, 2020, 5:47 PM

#

Hello, it’s been a couple of days already and when will the new Black Dragon Tower Pack and Black Dragon Tower Starter Pack be available for IOS users ? The bosses are hard as hell to defeat, you should at least increase the chances when we climb up the Tower to acquire the equipments.

turbid tundra Apr 16, 2020, 6:02 PM

#

Hise una compra y no recibi el producto

zenith plover Apr 16, 2020, 6:03 PM

#

#🎟-submit-a-ticket i buy the black dragon starter pack.. and it was error.. and its deducted from my prepaid account..

quick thorn Apr 16, 2020, 6:41 PM

#

Data connection problems show but I have strong wifi. Please fix it more than 8 hours now. I'm in UAE

mighty obsidian Apr 16, 2020, 6:54 PM

#

PLEASE fix the delay after Mournful Kitana executes her special 2, just like you guys are fixing MK11 Scorpions special 1.

tribal nymph Apr 16, 2020, 7:11 PM

#

#🎟-submit-a-ticket Hello, it’s been a couple of days already and when will the new Black Dragon Tower Pack and Black Dragon Tower Starter Pack be available for IOS users ? The bosses are hard as hell to defeat, you should at least increase the chances when we climb up the Tower to acquire the equipments.

heavy shuttle Apr 16, 2020, 9:30 PM

#

To Any Admins out there,
Please Do Something Good about the Game!!
Getting irritating as continuesly in the match it's getting hanged!!
Played a lot hence I don't have time for get irritated by this!
And I am Not even Complaining about the Bad Drop Rates in the New Towers!
Ridiculous time wastage if this is how players get treated!!

#

Im just waiting for this Pandemic to pass through and then I'm Un-Install and will make sure that others too. Bes of Luck 🙏🙏🙏

ivory karma Apr 16, 2020, 10:03 PM

#

@heavy shuttle If you don't have fun playing the game, don't play the game. It's that simple.

potent wadi Apr 16, 2020, 10:17 PM

#

First of all, if you have any idea to improve the game, write them at #🛠-game-suggestions-and-feedback and any bug or issue to #🎟-submit-a-ticket

#

Secondly, don't be aggressive to the others

turbid tundra Apr 16, 2020, 10:37 PM

#

Ayudenme hice una compra y no me dieron la carta que compre y no me debolvieron el dinero

potent wadi Apr 16, 2020, 10:42 PM

#

@turbid tundra english please, and remember to follow the pinned link and fill the form

grizzled vector Apr 16, 2020, 10:51 PM

#

I’m getting a pop up for 2 new packs but they are not showing up

#

ios btw

buoyant stirrup Apr 16, 2020, 11:39 PM

#

same thing

#

2 bages, no events

warm harbor Apr 17, 2020, 6:52 AM

#

Day 5 : MK 11 Scorpion still not fixed !!!

warm harbor Apr 17, 2020, 8:28 AM

#

@wraith pumice
I know about that, thing is God knows when this update is gonna happen. My MK11 Scorpion is on FL X and this bug is heavily influencing my game.
Beside this that's my favorite Character in the game as long as they to introduce Noob. So I diceded to make them aware every day until this mess is going to be fixed. 😁

noble vessel Apr 17, 2020, 9:02 AM

#

The game keep loading on my phone load forever some time i can login some time it keep loading

#

OPPOA5s

minor solstice Apr 17, 2020, 9:43 AM

#

@noble vessel Could be your internet connection or servers are overloading since BD tower came two days ago

noble vessel Apr 17, 2020, 10:18 AM

#

Maybe

worn pewter Apr 17, 2020, 10:24 AM

#

If you are using android phone

#

Then please force stop the app from settings》 Apps 》 MK11

#

It always worked for me except in black day on black dragon day

#

😁

glossy tiger Apr 17, 2020, 10:31 AM

#

Data connection error still persists and the only time when I'm able to login successfully is around 1-2 AM every day😥

#

#🎟-submit-a-ticket

tribal nymph Apr 17, 2020, 11:12 AM

#

#🎟-submit-a-ticket It’s about time that the Black Dragon Tower & Starter Pack became available for IOS users 🤬. What were you doing and it took this freaking long ??? 🤬

#

It seems that every time a new update comes out, it’s always jacked up, don’t you even at least tested the game and see if something is wrong before you roll out the game???

native lance Apr 17, 2020, 12:20 PM

#

I can’t play 2 matches back to back without my app closing abruptly on me. This is really frustrating my progress. I need help please. Am on IOS 12.4.5 iPhone 6+

worn pewter Apr 17, 2020, 12:39 PM

#

Complain from app is best advice

#

I did it and they resolve my issue in 24 hours

glossy tiger Apr 17, 2020, 2:23 PM

#

For the 13th time data connection required error

plush ingot Apr 17, 2020, 2:51 PM

#

Kuldeepkashyap770@gmail.com I'd all data lost plzz help me how recover

karmic sundial Apr 17, 2020, 2:53 PM

#

nilanjankar2000@gmail.com i also lost my old profile as i reinstalled mortal kombat..my new id became linked to my old email id.this is my old id's email. Pls help me recover it

#

My new wb id became linked to my old email id...how? Pls help me recover my old wb id...this email which i have given above is of my old wb id's email

#

My old id name is 'nilanjan'

potent wadi Apr 17, 2020, 2:56 PM

#

Send a ticket following the pinned links and put that info

karmic sundial Apr 17, 2020, 3:01 PM

#

Gimme pls

#

I wanna know how can my new profile became linked my my old profile's email id?

#

Links?what links?

#

Gimme the links pls

quasi plover Apr 17, 2020, 3:07 PM

#

Kids 🤐

karmic sundial Apr 17, 2020, 3:08 PM

#

Really?

#

Ever had that problem with urself? @quasi plover

potent wadi Apr 17, 2020, 3:09 PM

#

Calm down

quasi plover Apr 17, 2020, 3:09 PM

#

he already told you the steps...read and do that...if u cant understand than no comments

potent wadi Apr 17, 2020, 3:09 PM

#

The link is pinned

#

If you're on PC, it's the pin icon besides the bell, if you're on mobile, on the top of the chat there are ... where you can tap and see Pinned Messages

karmic sundial Apr 17, 2020, 3:14 PM

#

I am on android sir @potent wadi

potent wadi Apr 17, 2020, 3:15 PM

#

Do what I said

#

Or you have the link here: https://go.wbgames.com/MKhelp

karmic sundial Apr 17, 2020, 3:20 PM

#

Ty sir @potent wadi

#

I got it

karmic sundial Apr 17, 2020, 4:49 PM

#

Is it even possible to have 2 different accounts with a single email id?

potent wadi Apr 17, 2020, 5:25 PM

#

No.

karmic sundial Apr 17, 2020, 5:32 PM

#

Then why this is happening to me?

lost atlas Apr 17, 2020, 5:46 PM

#

I'm not able to log in . Facing server issues since the latest update. Kindly resolve the issue at the earliest.

lean briar Apr 17, 2020, 5:47 PM

#

On April 13, I spent 300 souls refreshing in the Fatal Black Dragon tower instead of 100 souls before this was fixed. On the same day I sent a letter on support. But I still don’t see my 200 souls that should have been compensated to me!

tribal nymph Apr 17, 2020, 7:00 PM

#

#🎟-submit-a-ticket I think there’s a Server Connection Issue again for MK Mobile, I can’t login into the game.

slow forge Apr 17, 2020, 7:23 PM

#

Cómo puedo traspasar mi cuenta de Android a iOS? Porque yo tengo dos cuenta en el mismo correo una en el Android y una en iOS, si pueden traspasar mi cuenta de android a iOS

potent wadi Apr 17, 2020, 8:41 PM

#

No se puede de Android a iOS. And english only in this channel

native lance Apr 17, 2020, 8:50 PM

#

@worn pewter have done that. Tweeted and sent a video. No assist. They only sent me the suggested crash solutions which didn’t work for me😩😩😩

cold igloo Apr 17, 2020, 9:17 PM

#

#🎟-submit-a-ticket i need somebodys help i cant access the game somehow. please help me

cold igloo Apr 17, 2020, 9:32 PM

#

please this is really important can somebody help me?

potent wadi Apr 17, 2020, 9:35 PM

#

Maybe it's your internet connection. The game works fine for me.

cold igloo Apr 17, 2020, 9:36 PM

#

err, my internet connection is fine maybe its showing like that

#

because i can access to everything but not same for mkmobile

potent wadi Apr 17, 2020, 9:37 PM

#

Reinstall, that solved a lot of issues for me this week

cold igloo Apr 17, 2020, 9:37 PM

#

umm matter of fact im playing on 2 different platforms

#

pc and phone

#

but, somehow even trying to access on pc it doesnt working

potent wadi Apr 17, 2020, 9:48 PM

#

PC Emulators aren't reliable. Just use your cellphone

cold igloo Apr 17, 2020, 9:50 PM

#

ok i can access to game right now

worn pewter Apr 18, 2020, 12:13 AM

#

@native lance inform them the same, they will definatly come up with other solution

summer dirge Apr 18, 2020, 3:19 AM

#

Can I merge one acount in iOS, with my new acount in android? Both with the same e-mail. Sorry for my inglish.

tribal nymph Apr 18, 2020, 3:25 AM

#

#🎟-submit-a-ticket Internet connections are good but having issues connecting MK Mobile thru WiFi but if I use my phones data the game works fine.

karmic sundial Apr 18, 2020, 3:45 AM

#

Should i try reinstalling mk mobile again?hope it fixes my issues? @potent wadi

#

I mean i lost my old profile and somehow my new profile has been linked with my old profile's email id

potent wadi Apr 18, 2020, 3:46 AM

#

You can always try

#

If problem persists contact the support

karmic sundial Apr 18, 2020, 3:46 AM

#

How can it be?

#

Ok

#

I give it a try

#

Lets hope for the best

rotund tinsel Apr 18, 2020, 4:00 AM

#

Internet connection is fine on both wifi and mobile data but the game ain't opening it says data connection requires please help asap.

karmic sundial Apr 18, 2020, 4:06 AM

#

Its common @rotund tinsel

#

Indian right? @rotund tinsel

rotund tinsel Apr 18, 2020, 4:06 AM

#

Yeah

#

Even my friends are facing the same issue

karmic sundial Apr 18, 2020, 4:31 AM

#

I did but nothing happend

#

My old profile is gone completely and my new profile is connected with my old profile email id now

#

How can this be? @potent wadi

lost atlas Apr 18, 2020, 4:32 AM

#

Why are indians facing connectivity issues ??🙄

karmic sundial Apr 18, 2020, 4:33 AM

#

Idk

#

I started to hate it anyways

potent wadi Apr 18, 2020, 4:33 AM

#

Contact support for that, I can help, sorry

#

Can't *

karmic sundial Apr 18, 2020, 4:33 AM

#

Well i submitted my report

#

They ddidnt respinded

sharp isle Apr 18, 2020, 4:36 AM

#

Yeah
@rotund tinsel most of all Indian users are facing same problem.

graceful canopy Apr 18, 2020, 4:40 AM

#

Keep getting internet connection issues

#

Even though my internet is fine

#

So annoying

warm harbor Apr 18, 2020, 7:37 AM

#

Day 6 : MK 11 Scorpion still not fixed !!!

minor solstice Apr 18, 2020, 7:38 AM

#

@warm harbor they'll fix it on future update

warm harbor Apr 18, 2020, 7:40 AM

#

@minor solstice
I know, just pushing this update to happen as long the is Tower is running and not in like 2-3 months.

keen wagon Apr 18, 2020, 9:07 AM

#

Getting the same data connection issues for past 2 days so annoying

tribal zodiac Apr 18, 2020, 12:04 PM

#

How can i solve this problem
unable to find downloaded files. check the file permissions of mortal kombat in device settings or reinstall.

west widget Apr 18, 2020, 12:14 PM

#

Please logged the complain. Not able to connect MK2 same issue again and again

worn pewter Apr 18, 2020, 12:26 PM

#

I'm getting data connection error today

#

Yesterday it was running properly. Kindly check and update if there is any issue

#

Just started. Thank you team

golden tangle Apr 18, 2020, 1:33 PM

#

@warm harbor I think this issue will be fixed on a "big update" (with new contents) so the update will come in few months 😦

warm harbor Apr 18, 2020, 1:44 PM

#

@golden tangle
I know that's the reason I keep repeating this every day. It's unacceptable that we have to wait months for something to be fixed that was perfectly working.

golden tangle Apr 18, 2020, 2:58 PM

#

@warm harbor Yes but they are not going to do an update just for fix an issue (also if many apps do this and it’s pretty sad that he doesn’t do this for MK Mobile)

tribal zodiac Apr 18, 2020, 5:01 PM

#

How can i solve this problem
unable to find downloaded files. check the file permissions of mortal kombat in device settings or reinstall. Android(LG)

golden tangle Apr 18, 2020, 5:05 PM

#

@tribal zodiac Hello, i don't know how to fix it 😦 you can maybe try to play to the game using an android emulator like Bluestacks or Nox

tribal zodiac Apr 18, 2020, 5:07 PM

#

Can i enter my account if i delete and reload mk

minor solstice Apr 18, 2020, 5:08 PM

#

@tribal zodiac if you have wbid linked into your account

tribal zodiac Apr 18, 2020, 5:09 PM

#

i dont have and now if i play on bluestack i have to start over

minor solstice Apr 18, 2020, 5:10 PM

#

@tribal zodiac then make your WBID

drifting steppe Apr 18, 2020, 5:12 PM

#

Здравствуйте. Кому можно обратиться по поводу аккаунта?

#

Hello. I have such a problem. Today I go into the game and I have all reset all the progress of the game. That is, I have a new account. And I don’t know what to do ....

tribal zodiac Apr 18, 2020, 5:21 PM

#

İf i copy these files android-data-com.wb.goog.mkx-files-login-identifier.txt & ca-bundle.pem and delete-install mk again and copy the files. Can I enter my old account after these transactions

#

https://hizliresim.com/dDDDSo

tribal nymph Apr 18, 2020, 5:55 PM

#

#🎟-submit-a-ticket The Data Connection Required error is back again when connected to WiFi and not phone data and it’s definitely a MK Mobile server issue and the reason the game is timing out when connecting to the MK servers. Thanks

glossy tiger Apr 18, 2020, 8:56 PM

#

Hi, playing on android. Data connection fault. Everything's ok on my end...

potent wadi Apr 18, 2020, 9:56 PM

#

Connection problems come and go, I experienced this today and it got fixed in minutes.

brazen epoch Apr 18, 2020, 9:56 PM

#

Connection problems come and go, I experienced this today and it got fixed in minutes.
@potent wadi thnx

ivory karma Apr 18, 2020, 10:18 PM

#

İf i copy these files android-data-com.wb.goog.mkx-files-login-identifier.txt & ca-bundle.pem and delete-install mk again and copy the files. Can I enter my old account after these transactions
@tribal zodiac sen data dosyasını bir yedekle, oyuna girebiliyorsan hesabını WB ye bağla, giremiyorsan oyunu sil bir daha yükle, yine aynı şey olursa depolama alanı aç ve oyunu sil bir daha yükle.

Oyunu telefonunda daha önce hiç acabildin mi?

potent wadi Apr 18, 2020, 10:20 PM

#

English please.

tulip ether Apr 18, 2020, 10:20 PM

#

Connection problems come and go, I experienced this today and it got fixed in minutes.
@potent wadi I'm still getting them...

ivory karma Apr 18, 2020, 10:27 PM

#

@potent wadi why we cant have channel for Turks?

potent wadi Apr 18, 2020, 10:34 PM

#

#🛠-discord-feedback

drowsy yoke Apr 19, 2020, 2:16 AM

#

I have problem with ads for soul refill...how do I fix it

#

Got the same problem in both devices I use to play

azure bough Apr 19, 2020, 2:19 AM

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Conexión problems in mortal Kombat today since 17:30 Fix it please

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@tulip ether i still getting the same problem.

potent wadi Apr 19, 2020, 2:50 AM

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English please

azure bough Apr 19, 2020, 3:05 AM

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I can not Enter to Game mortal Kombat Android

graceful canopy Apr 19, 2020, 4:01 AM

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Yeah, I keep getting the data required stuff

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Welp

heavy shuttle Apr 19, 2020, 4:01 AM

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"Data Connection Required" ---
Again...
How am I going to play like this??!! Any Admins out there....

unique dust Apr 19, 2020, 4:48 AM

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An active internet connection

glossy tiger Apr 19, 2020, 8:47 AM

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For the 14th time "Data Connection Required"

graceful canopy Apr 19, 2020, 8:48 AM

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Yeah same

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What is going on

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Is there no fix for this

warm harbor Apr 19, 2020, 9:46 AM

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Day 7 : MK 11 Scorpion still not fixed !!!

ivory karma Apr 19, 2020, 10:06 AM

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@warm harbor it will take at least 1 month

brazen epoch Apr 19, 2020, 11:48 AM

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Plz fix the problem of data connection required i don't have WiFi and not able to open my game form data alway show data connection required

glossy tiger Apr 19, 2020, 12:37 PM

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I have had "data connection required" problem for a month or 2 months now it rarely goes away any fixes?

blazing monolith Apr 19, 2020, 1:35 PM

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Any word on mk 11 scorpion. He is still broken

brazen epoch Apr 19, 2020, 1:52 PM

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Plz fix the problem of data connection required i don't have WiFi and not able to open my game form data alway show data connection required

fresh meadow Apr 19, 2020, 2:50 PM

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My two characters, kc Sonya Blade and Inferno scorpion, stats are been reduced. Previously when i fused them to 7th time the health of kc was 82K without equipment cards but now at the same fusion the health is 72K with equipment cards. Please fix this problem.

brazen epoch Apr 19, 2020, 2:54 PM

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Plz fix data connection required problem

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😭😭😭😭😭😭😭😭😭😭

random plover Apr 19, 2020, 3:48 PM

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Dont spam @brazen epoch

brazen epoch Apr 19, 2020, 3:49 PM

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@random plover this is not a spam

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I m facing this right know

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On my android device

random plover Apr 19, 2020, 3:49 PM

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3 times the same thing... Stop, once is enough.

brazen epoch Apr 19, 2020, 3:50 PM

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@random plover then what will i do if my game is not working

random plover Apr 19, 2020, 3:51 PM

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They read all of our messages. Be patsient they will fix it.

brazen epoch Apr 19, 2020, 3:51 PM

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Let see when it will fix

random plover Apr 19, 2020, 3:52 PM

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It takes time

brazen epoch Apr 19, 2020, 3:52 PM

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Yeah i know 😕

lost atlas Apr 19, 2020, 4:13 PM

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Data connection retry ..😡 😡

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Not able to login even once..in the whole fcking day..NRS get your act together

potent wadi Apr 19, 2020, 5:02 PM

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Don't spam please. Connection issues come and go, keep trying to launch the game.

keen wagon Apr 19, 2020, 6:00 PM

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Data connection issues is ruining my patience 😡

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3 whole days cannot access to the game

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Fix this

supple harbor Apr 19, 2020, 6:18 PM

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there seems to be a problem with my game too... it's been 2 days since I cannot enter the game..It says data connection required but I have a strong internet connection and I'm able to do other stuff over the Internet..play other games or just surfing... but MK Mobile doesn't start at all

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Please do something about it because I'm missing out on my tower retries

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can anyone please reply or atleast show some effort into this problem???

brazen epoch Apr 19, 2020, 6:34 PM

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@potent wadi i cant open my game whole day i m trying to launch game but cant access

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And we r facing this problem

potent wadi Apr 19, 2020, 6:39 PM

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I'm a moderator, not a server maintainer, calm down please. You have the link to WB Support page pinned above, fill in the form everything about your phone and zone where you live, they respond in one day or so.

cold echo Apr 19, 2020, 11:34 PM

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MK 11 Scorpion still not fixed !!!

stiff bluff Apr 20, 2020, 5:10 AM

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Good evening I would like to know if I can solve the problem with the accountI deleted the game and my account along with the packages disappearedCan I restore it somehow screenshots with payment on Google play are available

upbeat mesa Apr 20, 2020, 6:56 AM

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Как я могу восстановить аккаунт,если я случайно почту отвязал на другой аккаунт?

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How can I restore an account if I accidentally unlinked mail to another account?

sharp isle Apr 20, 2020, 8:58 AM

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can anyone please reply or atleast show some effort into this problem???
@supple harbor use a VPN.

molten harness Apr 20, 2020, 8:58 AM

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Hey it's almost 3 days and my mortal kombat mobile account is still showing data connection required and my other apps are running perfectly

sharp isle Apr 20, 2020, 9:00 AM

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Most of the all Indians are facing same data connection issues, me also. Using VPN this problem is fixed.

molten harness Apr 20, 2020, 9:01 AM

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Brother we Pakistanis are also facing data connection error

stiff bluff Apr 20, 2020, 9:03 AM

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Moderators please unsubscribe

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My problem is outlined above

sharp isle Apr 20, 2020, 9:06 AM

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@molten harness you can try with VPN.
Remember, some VPN service are not good enough. But others VPN services are good.

warm harbor Apr 20, 2020, 9:13 AM

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Day 8 : MK 11 Scorpion still not fixed !!!

cold igloo Apr 20, 2020, 11:12 AM

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#🎟-submit-a-ticket kabal's taps arent working optimized, sometimes you need to press 5 6 times to make an combo ender please help that issue

glossy tiger Apr 20, 2020, 11:53 AM

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For the 15th time "DATA CONNECTION REQUIRED"

daring lantern Apr 20, 2020, 2:04 PM

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Greetings, is it possible to make my wbaccount accessible to Android, I switched my phone from iOS to android

potent wadi Apr 20, 2020, 2:07 PM

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No, it's not possible

daring lantern Apr 20, 2020, 2:11 PM

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Damn so I have to start over 😬😬

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Would I rather buy another iPhone to keep my stuff....🧐🧐

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Thank you though for your prompt reply

glossy tiger Apr 20, 2020, 3:08 PM

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Hello, please help me recover my account. It's already connected on console, i have The same mobile Phone but i deleted earlier The game

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Can anybody help me?

stiff bluff Apr 20, 2020, 9:47 PM

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Good evening I would like to know if I can solve the problem with the account in the game and my account along with the packages can I somehow restore it I have screenshots with payment in Google play can I provide them

potent wadi Apr 20, 2020, 10:12 PM

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Follow the pinned link and fill the form with everything

brazen epoch Apr 21, 2020, 5:02 AM

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#submit a ticket cant open the game

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Same problem started when you will fix the problem

orchid sandal Apr 21, 2020, 5:24 AM

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I complete my both towers and haven't received any single epic not even 1 epic what is this game as they claimed if you complete these towers you're able to do brutality...tell me what is this bullshit

marble quiver Apr 21, 2020, 6:05 AM

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Free videos arent givng complte souls @wind orbitmit-a-ticket

mint nacelle Apr 21, 2020, 6:11 AM

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Data connection error again

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Anyone facing ?

quasi gyro Apr 21, 2020, 6:48 AM

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Server issue occur again

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After reboot the android game is not start

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Data connection is required it says my net connection is on

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Please resolve this issue

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Game is not started again

glossy tiger Apr 21, 2020, 7:32 AM

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For the 16th time "DATA CONNECTION REQUIRED"

lavish spear Apr 21, 2020, 8:12 AM

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Data connection required problem again and again 🤯🤯

unique dust Apr 21, 2020, 10:49 AM

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~~The servers just crashed. For reference I’m in the AU region.~~ nvm it’s my WiFi

glossy tiger Apr 21, 2020, 12:40 PM

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For the 17th time "DATA CONNECTION REQUIRED"

vast forge Apr 21, 2020, 12:45 PM

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try using vpn @glossy tiger

glossy tiger Apr 21, 2020, 12:46 PM

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I use a vpn already

vast forge Apr 21, 2020, 12:47 PM

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okay i am not getting data connection error since the last update......even before the update i had to use vpn everytime but now i dont have to