Proffie not registering on Win11

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I have 2 Proffie boards, v2.2 and v3.9, neither of which are registering as USB devices on my PC. I've gone through all the known tutorials for troubleshooting and nothing seems to work. The boards themselves are functional still, just unable to be read by ProffieConfig, Arduino, and the PC as a whole. Not sure what I did wrong and where, but any help would be greatly appreciated.

FYI, the boards are currently uninstalled from any wires. Only thing plugged in is the micro USB cable.

[plush badge]

try a different cable and different USB port.

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Tried every port on the machine. No change. Using a dedicated data cable. Works on other devices.

[plush badge]

hmm. I assume you checked device manager to see if they pop up, and I assume there is no USB connection sound?

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Correct. No connection sounds, nothing in device manager. I feel like it’s something I did in haste but I genuinely can’t figure out what it was.

[plush badge]

what about forcing the boards into bootloader while plugged in (hold boot and tap reset with the USB cable in). That should trigger a different device connection in windows.

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Let me try that again and see if it takes. One moment…

Update: Registers as "Proffieboard" on USB devices. Still doesn't show on ProffieConfig nor Arduino; only thing that pops up is BOOTLOADER RECOVERY and nothing else.

[plush badge]

which would be normal in that case, when in bootloader it won't show up as a device in arduino, but upload should work still.

[plush badge]

yeah, you would use that option. As for devices, that is not device manager. Right click the start button and actually select device manager.

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I'm not able to screenshot it, but "Proffieboard" is listed under USB devices

Had to take a pic from my phone

[plush badge]

hmmm

that doesn't seem right, it should only be under USB devices if in bootloader mode, and it would say STM32BOOTLOADER like this:

otherwise, normally it should pop up under ports like so:

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That's what I thought. For whatever reason, they're not populating correctly. Did I brick the whole board?

[plush badge]

no, I suspect a driver issue. if the boards were bricked you wouldn't be able to get them into bootloader mode either.

Check this, since it's the most common driver related issue with proffie: #1019929505776812032 message

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I've never been able to find that file in my ProgramFiles directories. Went so far as to completely wipe my system at one point.

[plush badge]

hmm. could try removing the current driver set, install the DFU, then plug the board in again to trigger windows driver install.

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It’s stuck in DFU mode I guess?

[terse obsidian]

I’ve seen that before but I can’t recall why…

If you double click on it and look at the driver, what driver is it using?

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STTub30
Driver Provider: STMicroelectronics
Date: 7/5/2012
Version: 3.0.4.0

[terse obsidian]

Huh… well, that’s not WinUSB, so that explains why it shows differently. I don’t know where that driver would’ve come from though.

Unless it’s not the proffie…

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I just tried to flash in arduino and got the "cannot open DFU device" error

[terse obsidian]

Yeah, that makes sense

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I've run Zadig once before and was told I shouldn't run it again. Could that possibly be where I messed up?

[terse obsidian]

Maybe? Though in this case I think it might be your best course of action.

Assuming you’ve already re-ran the proffie driver installer to no avail.

[plush badge]

Normally it's not recommended anymore because it's easy to mess up, but in this case you might need to.

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I did, and like you said, to no avail. I'll try Zadig and report back.

[terse obsidian]

Make sure you have the right driver selected on the right and the correct device on the left.

Otherwise Bad Things™ will happen.

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Which driver should it be?

I wanna do this right the first time lol

[terse obsidian]

Should be WinUSB

[terse obsidian]

https://pod.hubbe.net/tools/zadig.html

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v2.9 correct?

[terse obsidian]

V6 it says

Screenshot if in doubt

[terse obsidian]

Oh, yeah, just whatever’s the latest.

I thought you were asking WinUSB version

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That was my follow-up lol

What do I do if Zadig doesn't populate the device?

It's currently not showing any devices in the list

[terse obsidian]

You need to show all devices first

It’s in that doc page I sent

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STM32 Bootloader, yes?

[terse obsidian]

Yeah

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Just double checking before I hit the replace button

[terse obsidian]

Yeah, that’s right

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Installing...

Installed successfully.

[terse obsidian]

Then you should be able to upload with the bootloader recovery option.

[plush badge]

Assuming nothing overrides it.

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SUCCESS!!

It still shows up as BOOTLOADER RECOVERY in ProffieConfig, but I'll take the win

[terse obsidian]

That’ll be the only option for as long as it’s in bootloader mode.

Once it’s restarted into ProffieOS and you refresh the list it should show up.

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Thank you both so much for helping this newb 🙏🏽

[terse obsidian]

Of course 🙂

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Just restart the app and it should populate?

[terse obsidian]

No, the proffie.

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Ah, got you. Gonna go ahead and install. I'll report back upon completion.