Cannot access account, claims email doesn't exist

[regal mantle]

I haven't used / logged into Trovo in quite a while. That said, I went to login to potentially see about starting to stream again, and it is telling me that my email is not correct. I never changed my email address associated with my account, and I verified that this is definitely the email that was used previously. I even found my payout emails in that email. How do I get access to my account? It still exists on Trovo, I just can't access it. Phone number and email are not working!

[sage lichen]

Please fill out the account recovery form https://forms.gle/HPyYDY1cXnuwvi1Y6

[regal mantle]

I actually found that form and did fill it out after posting this

I just wanted to leave this here still for visibility, as I was unsure what the turnaround time was for it

[sage lichen]

As stated on the form, ensure the information is accurate, you should hear back by 7 business days and may be extended to 1 month but most cases it don't take that long.

[regal mantle]

Alrighty. I put my best guesses for the timeframes, using email times, as that's the best info I had

[regal mantle]

I got an email stating that "my logins have been cleared" and to "login to my account". How the hell am I supposed to do that? That doesn't make any sense...

The email address that is supposed to be associated, is still saying it doesn't match an account, so I can't do a password recovery. Same thing with my phone number.