#game visuals freeze in firestorm citadel

1 messages · Page 1 of 1 (latest)

cerulean abyss
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the game's visuals randomly and permanently freeze at certain points when playing, mostly in FSC, after which i have to restart the game; other things about the game appear to still work (i can still hear game audio; based on which it's possible to attack, take damage and die, step on elevators and move to the next floor/haven, and navigate menus and change the game settings). in FSC it normally happens at a pace of several times per floor, making the level more or less uncompletable even when trying to force through by rejoining a party (the furthest ive gotten is the beginning of the 3rd floor solo, but most of the time it freezes mid first floor).
the freeze also exists in other levels but much less often; it's happened as i step on the elevator to complete C42 so that i can still complete the mission, and twice immediately after loading the first level of T3 in a gate run (in dark city and i think a clockwork tunnels); otherwise it happens infrequently enough that every other mission and even 1-29 gate runs are still completable, i havent run into any other level where it happens at the rate it does in FSC (including shadowplay).

standard information:

  • before getting a new PC the game worked fine, afterwards i ran into the issue where the game crashes during loading screen. that issue was fixed by the recent modernization update and i can play the game again, but now this happens
  • OS: windows 11 home, RAM: 32 gb
  • knightlauncher: no, but i have it set up. (the same issue happens when playing through KL or through steam)
  • mods: no
  • external modifications: other than KL, no
oak stratus
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Try updating your graphics drivers

cerulean abyss
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that hasnt been helpful

quick finch
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check your extra.txt, how much ram do you have allocated?

quick finch
# cerulean abyss

thats the reason probably, you're giving the game only 1gig of ram thats not good. Change those 1024Ms to 4Gs or adjust it from knight launchers menu

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also enable ZGC and disable ExplicitGC from that menu too

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-XX:+DisableExplicitGC
-XX:+UseZGC
-Xms4096M
-Xmx4096M

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should be like this, you can just paste this to your extra.txt or do it from KL either is fine, but if you paste it and then open KL later it will revert back, since KL applies its own extra.txt

cerulean abyss
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hm alright, ill give that a try

cerulean abyss
quick finch
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🤔 hard to comment on it further since I can't know if we got it to boot successfully with the new extra

cerulean abyss
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is there a way to verify?

oak stratus
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This seems like an issue you might have to actually email support about.

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Visual Freezing is strange and unless it's a computer issue like your graphics drivers exploding, (Which honestly first and foremost i'd run DDU and reinstall drivers to be 100% Sure.) it might be just the new modernization update exploding you, since its also busted sound for some players.

quick finch
cerulean abyss
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yeah i checked afterwards too and the text is the same as what i pasted in

quick finch
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its working then it seems

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sadly i don't have any other advice after this