VNET online issue | VTube Studio Headquarters | Page 1

fluid chasm Apr 25, 2023, 2:57 AM

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Hello I am having trouble joining and hosting collabs in Vnet. I can make the room and request to join a room but then I get a pop up that says "Failed to get Vnet Status. Are you online?" I have opened vtube studio through Steam directly and I have tried logging in and out of Steam.

graceful hemlock Apr 25, 2023, 2:59 AM

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fluid chasm Hello I am having trouble joining and hosting collabs in Vnet. I can make the ro...

Can you please post your logs?

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!logs

balmy summitBOT Apr 25, 2023, 2:59 AM

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Akari

How do I find my VTS logs?

Please navigate to the local files of VTS. This can be done in Steam by clicking on the ⚙️ gear icon then Manage > Browse Local Files (see image below)

If you are on Windows, please navigate to
VTube Studio_Data\StreamingAssets\Logs

If you are on Mac, please navigate to
VTubeStudio.app\Contents\Resources\Data\StreamingAssets\Logs

...and then find the most relevant log (probably the newest one).

graceful hemlock Apr 25, 2023, 2:59 AM

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Also, are you using a VPN?

fluid chasm Apr 25, 2023, 3:01 AM

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no vpn

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here is the logs

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📎 message.txt

graceful hemlock Apr 25, 2023, 3:02 AM

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[20:47:26] [VNet][Status] Tried to get current VNet status but failed (HTTP error).

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@fluid chasm May I ask where you live?

fluid chasm Apr 25, 2023, 3:06 AM

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I live in Sask, Canada

graceful hemlock Apr 25, 2023, 3:06 AM

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Hmm.

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Can you open this page?

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https://status.vtubestudiocloud.com/

fluid chasm Apr 25, 2023, 3:15 AM

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{
"sta": 0,
"txt": "-",
"lnk": "",
"dbg": "OK"
}

graceful hemlock Apr 25, 2023, 3:17 AM

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That looks good. So apparently something is blocking VTube Studio from accessing the internet.

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Could be a firewall, could be some antivirus/security app, ...

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Do you have any antivirus apps? Like AVG?

fluid chasm Apr 25, 2023, 3:18 AM

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all i have is windows defender

graceful hemlock Apr 25, 2023, 3:19 AM

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Then make sure to add VTube Studio as exception in Windows Defender.

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You might have to remove and re-add it.

fluid chasm Apr 25, 2023, 3:22 AM

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are they both supposed to be selected?

graceful hemlock Apr 25, 2023, 3:22 AM

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That's fine. But remove the old entry and re-add it.

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Windows sometimes likes to invalidate firewall exceptions when an executable is modified.

fluid chasm Apr 25, 2023, 3:26 AM

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okay i have removed and readded, will try to connect again

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I'm still getting the same message

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i do have starlink internet, would that cause any issues?

graceful hemlock Apr 25, 2023, 3:28 AM

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walfieWow

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Wao...

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I don't think so. Your browser can request the VNet status just fine.

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But VTube Studio returns an error when trying to request it.

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Can you download stuff from the Steam workshop from within VTS?

fluid chasm Apr 25, 2023, 3:31 AM

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yes i can download

graceful hemlock Apr 25, 2023, 3:48 AM

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There's something on your PC that is specifically blocking the VTube Studio process from accessing certain domains...

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Before trying anything else, maybe try rebooting your PC and router.

fluid chasm Apr 25, 2023, 3:49 AM

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okay i will try that. thank you for all the help!

graceful hemlock Apr 25, 2023, 3:49 AM

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Your logs show that VTS is trying to access https://status.vtubestudiocloud.com/ but it's returning an error.

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But if your browser is able to access it, VTube Studio should be able to do so too.

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Unless some app or security setting on your PC is blocking it from doing so.

fluid chasm Apr 25, 2023, 4:11 AM

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after restarting router and pc it works now! thank you!

graceful hemlock Apr 25, 2023, 4:12 AM

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mystery

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I'll close this thread then.

#VNET online issue