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#i have 300 hours ingame,after last update i have problem to start game,does anybody have same
rare aspen
spice pilot
depending on how far back your save is. i blave that eney of the old saves may have problims if you dont restart from scrash thay was a fue things that had to be canged in the save file system.
lone drift
Please send the player.log file
Log file is located in: C:\Users%username%\AppData\LocalLow\PyramidGames\OccupyMars
steel carbon
Hi, thank for your report. Sorry to hear that you're unable to start the game after the update. Just as Orca said, log file would be appreciated.
What do you mean by " i have problem to start game"? The game does not launch and you're unable to even access the main menu or you can't get past the main menu?
Are you on the public_testing branch? Does the issue persists if you change the branch back to "none"?
rare aspen
i change graphic card,now i can play but afer save game my game crashed again.im not on public test.
rare aspen
depending on how far back your save is. i blave that eney of the old saves may h...
its probably what you say
rare aspen
Please send the player.log file
cant find log game file there
steel carbon
cant find log game file there
Are you on Windows 11?
rare aspen
Are you on Windows 11?
no,its 10
steel carbon
Can I ask for the screenshot of the folder where logs should be? Please also provide me with a specifications of your computer
rare aspen
steel carbon
I will need these files 🙂
rare aspen
radeon rx 570,amd ryzen 5 2600 six core,16mgb ram memory
steel carbon
You can drag and drop them here
rare aspen
You can drag and drop them here
steel carbon
Great job, thanks! You mentioned that the game crashed after saving. Does it happen all the time now?
Please reset your game preferences. First, enter "regedit" in the Windows search bar. Then, paste the following path \HKEY_CURRENT_USER\SOFTWARE\PyramidGames\OccupyMars at the top of the window, leaving the first word which means "computer" (see the screenshot).
Press ENTER and remove the highlighted folder.
To remove game's local files, simply remove the folder OccupyMars which can be found here: C:\Users\%username%\AppData\LocalLow\PyramidGames
‼️IMPORTANT NOTE‼️ If you have any save states that you don't want to lose, please first find them in the following folder: C:\Users\%username%\AppData\LocalLow\PyramidGames\OccupyMars\SaveData, copy them and keep somewhere in a safe place on your computer.‼️
Let me know if the issue will reoccur after following thesteps above.
steel carbon
no it doesnt every time,mostly after sleeping
huh, sorry for another question, but does it mean that game just plays sleeping animation in a loop and it never ends? Or the game just crashes, exits to Windows? I'm trying to figure out if we're not talking about the well known bug 😊
rare aspen
no problem for asking,no when its wake up and after saving game,than crash happened and exit to windows
steel carbon
Can you also check up if there are crash reports created? Crash reports are located in: C:\Users\%username%\AppData\Local\Temp\PyramidGames\OccupyMars\Crashes
steel carbon
Please give me folders with date 07/05 and 08/05
If they are too big to be dragged here, please zip them. Here are instructions: https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5
rare aspen