Neutral City Selection bug

[pallid panther]

Hello, just as it happened with 2687 today, two weeks ago we experienced the same thing with our selection not being implemented in the game despite having screenshot of the selection screen to prove our selection of neutral cities

We have checked again and regret that we are unable to meet your expectations, but we are currently unable to accommodate the request to reselect neutral castles.

We have received requests from other factions to accommodate mistakes and forgotten choices, but changing your selection outside of the event period could affect event data and cause anomalies, so we are unable to accommodate your requests.

We would like to accommodate your requests as much as possible, but we ask for your understanding that this response is difficult to implement, as it is not limited to individual adjustments and could affect all players.

Once again, we apologize for not being able to accommodate your requests.
We will continue to work on improving the system and strive to build a system that will allow us to revert to the neutral castle and declaration of war systems.

Thank you for your understanding.

From Support.

This was the response from support

We lost 5 points due to this which will affect our ranking in the event

This is what we had selected and only 2/3 level2 cities were applied

This doesn't seem to be an isolated issue since it has happened with more than one faction

[unreal orbit]

Can confirm that this bug occurred for 2687 today. We won 8 level 1 cities, we selected 5, only got 4.

Devs need to stop denying there’s a bug and just fix it

These small amounts of points are going to have an actual impact on rankings. And it’s a joke if a bug decides the outcome of the biggest event topwar has

[void mortar]

@neon coral @pulsar jewel <@&1057238899702906900> <@&850852432451207178> <@&896540750962102343>

Get this in your meeting with Liz

@daring socket

[neon coral]

It was reported to devs by our mod Levi. We’re waiting for the respond

[void mortar]

Last 3 weeks we have to select our selections more than 10 times to make sure it went thru

[pulsar jewel]

Please don’t ping everyone like that tho, can dm people or ask but no need to ping like that

[void mortar]

For an event like this where bugs are apparent… kinda have too

[pallid panther]

If they again say that it's a player side problem
Then we can no longer play the game without screen recording Every single activity
My leader has taken screenshots every week before the selection ends and sent it to support in advance just to have it as evidence ever since this happened
Fearing it may happen again

Since screenshots don't suffice

Looking forward to hearing from you guys
Thanks

[unreal orbit]

If they’re Gona insist that obvious bugs aren’t bugs, we might as well just stop playing.

[vital dragon]

Not really 😅

Bug been reported

[void mortar]

Shhh just love me

[vital dragon]

Bad is here I can’t otherwise he will suspect we have something going on

[void mortar]

Nahh this is a issue 1508 / 341 / 2687 have had issues with this event

Have you had issues @vital dragon

[vital dragon]

Yes we were first to actually live such an issue in 770, but it was during practice UD.
That was also addressed as if it was our mistake.
And since then we double and even triple check everything with SS and screen recording.

[void mortar]

But we shouldn’t have to do those extra measures…

[vital dragon]

How long have you been playing this game 😂

[void mortar]

I know…

But I can still be irritated

[vital dragon]

Oh that’s the difference

We grown immune

🤣

[unreal orbit]

770 even gets the bugs first. More special treatment. Smh

I’ve triple triple texted my CS at this point and been left on read

[vital dragon]

We got no special treatment there though, we been blamed and nothing was done back then 😂

[void mortar]

Glad our declare button wasn’t broken😟

[vital dragon]

Next time don’t worry

😂

[void mortar]

I’ll slip you $3 to push for a rush on our ticket

[vital dragon]

Make it 3000$ and still won’t be able to do a thing 😂

Except steal and run away

😎

[void mortar]

$3 is for the “atleast i tried”

[vital dragon]

We already tried lol and for free
But I won’t say no to free money 🤭

[vital dragon]

Here ⬆️

[pallid panther]

No update?

[vital dragon]

@graceful island

He should know as he was the one who reported the bug

[graceful island]

Hello, tech team already checked many times, the data in background shows they only choose 4, i already passed that to Bad and Nick too.

Sorry about that 🥲.

[void mortar]

https://tenor.com/view/surprised-pikachu-pokemon-shock-surprised-pikachu-gif-15357817

Dang

[pallid panther]

Hey dude but that's 2687 scenario

Ours was lvl2

And I shared screenshot of choices we made

We selected 3/4
2/4 got picked

[void mortar]

👀

[graceful island]

Yes same response, i will double check for you.

[pallid panther]

I'd appreciate that because it dramatically affects ranking

[neon coral]

[graceful island]

Our technical staff has verified and found no abnormalities.
Im sorry 😔

[pallid panther]

well we have started to even screenrecord the last 5minutes

so if it happens again we are confident the problem is on the game side and they are not taking responsibility

since screenshots dont mean anything as we won the cities
we screenshotted selection
we can lose up to 3 ranks difference due to that

[unreal orbit]

It’s really bad that right now, ranks 1 and 3 could both end up decided by the same issue

There’s no dispute at all that both servers won all the cities they needed to

Just that the selection process is broken

[viscid briar]

[neon coral]

I will send feedback to devs to maybe ask for something rule like: “each faction must reach the max amount of NC they can”