Cross Platform not working

[amber sedge]

Playing on steam - cross platform is not working and a 15min time out appears after a non completed / game - the live stream was a total disaster if you want to see what happens

[edgy glade]

Hi Games for Dads! I'm also playing on steam but I haven´t been able to update the game, even manually. Have you come across this problem as well?

[amber sedge]

No update exists - it should be done automatically but the patch was never done

[edgy glade]

I'm sorry, I don´t really understand this matter. Does it mean I am able to fix it or the devs will?

Is it like disconnected from steam or something like that?

[amber sedge]

I think the devs need to push an update

[edgy glade]

Oh okay, hopefully soon enough

[cyan phoenix]

This got reported last night but oddly enough I tested it on my Steam client and had no issue.

[amber sedge]

It’s not been working for most of us for a while now

[cyan phoenix]

I’ll make sure Avid sees this 1st thing tomorrow

[edgy glade]

@cyan phoenix don´t mean to be rude but nothing has changed...

[cyan phoenix]

All good Avid said it would look into everything from the weekend

[edgy glade]

alright!

[undone hearth]

@amber sedge@edgy glade Hey guys sorry to hear about the issues. One thing, do you guys have CUE open on your mobile whilst you are playing on steam? I have seen that cause some weird issues in the past so it might be worth closing the game on one device whilst you're playing on another and seeing if that helps.

If not then we'll see what we can find!!

[amber sedge]

No nothing was open - and a lot of people reporting the same issue

[edgy glade]

@amber sedge is it solved for you?

[amber sedge]

I haven’t tried steam for a week - so not sure really

[edgy glade]

@amber sedge so let me see if I understood it, they need to push an update, not just a patch, is that right?

[polar arrow]

This is still not solved i think, @zinc vortex is reporting what appears to be the same problem

[zinc vortex]

Mhm

[zinc vortex]

Kinda crazy how long it's taking

[zinc vortex]

hey its almost been a month, why am i still not able to play on steam? @undone hearth

it shouldnt take this long for a simple update

[undone hearth]

Sorry for the delay in resolving this. The fix is a bit more involved than our usual updates, which is why it’s taking longer, but it’s firmly on our radar to sort.