Event issue

[spark sphinx]

Same problem for me.

[frank flax]

Sorry about this! We are looking into some issues where some players are struggling to get into games. We'll keep you updated!🙏

[candid narwhal]

Same here. All was fine an hour ago, but now I either get infinite loading or "opponent left the game"

[polar finch]

No, worries fam. Just standard practice to send the info after troubleshooting.. yall keep being awesome 😀..

[past jolt]

same here

[polar finch]

Hi, update.. think I found my issue. Somehow my email was undone on my account. I couldn't add the old one to it as it says used on account already so just used an alternate email I have. Still slow to find battle but they now appear so that's nice. Still error 357 on new fusion card. Thanks for caring about the feedback and information provided from your gamers.. many games are lackluster on support 😀 keep being awesome

[frank flax]

Thank you so much for this! It’s proving to be a tricky one to figure out so I’ll get this passed on right away! Appreciate the patience on this!🙏

[frank flax]

Would you be able to pop me a dm to go through the email addresses you used? It would really help with our investigations!👍

[frank flax]

Hey there! If you could update to the latest version of the game, it contains a fix that should solve the issue! Sorry again for the inconvenience caused and thank you for your patience!🙏

https://discord.com/channels/646709318904840197/725863535762210846

[spark sphinx]

@frank flax hi, I'm having the same issue with events. I updated and still can't find a match or it freezes on opponent found or disconnects me from the events game...

[frank flax]

Sorry about this. Just one thing that might help, have you tried playing using mobile data instead of WiFi? I know it’s not a great alternative, but it might be worth a shot whilst we investigate!🙏

[spark sphinx]

...before i had wifi, i did use normal data, and it would do the same from time to time...the issue started with the 2019/2020 event theme games...but before that, it worked perfectly

Thanks for getting back to us 🫡

[candid narwhal]

Event still lags out on "opponent found", casual is fine now