runic relic
(Coming from my experience personally)
The help channels are too indescriptive. I don't understand the emojis/icons, and the 3 character codes that follow "helping" don't quite mean anything to me. I personally think they need to be a bit more obvious, like #helping-[lang]-[platform]-[random] that way you can at least determine what comes of the question before opening the channel.
Also, I find it kind of annoying seeing all of the archived text; I feel like it'd be more beneficial to have a #helping-archives channel where the bot automatically posts the questions and answers after a question has already been solved rather than storing everything else in the same text channel. It's honestly just useless bloat at this point.
Here's a way you can fix it:
Whenever a user requests a personal help channel, generate a new text channel. Let them ask their question, if nothing is posted within an hour, auto-delete the channel. If nothing is answered within 8+ hours and no interaction is detected, auto-delete the channel. If a problem is solved, simply post to the proposed #helping-archives channel the original question and the posted solution and then delete the respective channel.
Also, there are just too many channels and categories that can simply be merged together. For a server of 8.6K members, there does not need to be 13 different categories imo, but take that with a grain of salt.
This is just an opinion. Also it's really late for me.
Thank you,
Ty.
Edit: I just realized the last 3 characters are the first 3 characters of the usernames of the OPs... lol
tropic spindle
bitter prawn
pastel coral