#(For a Friend) Error Code 10002

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verbal olive
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I've been trying to help a friend log into party animals, but we can't seem to do it.. He's tried restarting his internet, hes tried restarting his laptop, along with validating game files.. What should we do?

terse ether
# verbal olive I've been trying to help a friend log into party animals, but we can't seem to d...

Hello there @verbal olive, sorry for the inconvenience.

If your friend encounters error code 10002, please ask him to check whether his local network connection is functioning properly.

He can also try switching to a different network to see if that improves the situation.
For example, he could switch from his current Wi-Fi or wired network to a mobile hotspot, or from a mobile hotspot to a Wi-Fi or wired connection. Alternatively, he could try connecting to a different available wired or wireless network.

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If the issue persists after switching to a different network connection, please ask your friend to visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:

  1. His 17-digit Steam ID
  2. The game logs that have recorded the problem.

Please follow the steps below to get the log:

  1. Quit game.
  2. Right click "Party Animals", then click "Properties". Type "-log" in the "Launch Options", and close the Properties window.
  3. Restart the game. Then in Steam Library, right click "Party Animals ", then "Manage", then "browse local files". In the pop-up windows, you will see log files named "2025-xx-xx_xxxxxxxxx-Laptop Name". Each game session will generate one log.
  4. Try to reproduce the issue and remember the time when you encounter it. Then quit the game, and ZIP all the log files.

Note: “-log” could degrade the game performance, please remove it after you have obtained the logs.

Thank you for supporting Party Animals!

verbal olive
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Quick update; Everything appears to be fine a day later. I'm still a little confused on what that was all about, but we're thinking it was just a bad day of connection. Thank you once again for creating Party Animals, its been a blast.

terse ether
verbal olive
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Fair enough, thank you

verbal olive
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Update #2: The problem is back, and we're confused.. The problem only seems to occur with Party Animals and one other game for him

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Every other game seems to work fine, but its just Party Animals and one other game