Stuttering Server - Bad Experiences

[agile cloud]

Server: Asia
Time: 4:05 PM, August 18, 2024
Game mode: Quick Match (Classic)
My ping is pretty good, around 20-30ms
We can't fight or do anything when the server is stuttering like that.

[agile cloud]

All of my teammates have experienced the same as me

[quaint prawn]

Hey there,

Sorry for the bad experience.

Could you please provide us with the following information:

1. Your current location, including the country, city, or region.
2. Are you using a game accelerator, proxy server, VPN, or any other similar software?
3. The name of your Internet service provider and the speed of your Internet connection.
4. Has this issue been persistent, or did it begin recently after functioning normally?
5. If you haven’t encountered this issue before, please provide the version number (or date) when the game was running normally, as well as the version number (or date) when the issue occurred.
6. Have you recently changed your internet service provider, router, and computer?
7. Apart from Party Animals, what other online games do you regularly play? Have you encountered similar issues in those games as well?

Thank you for supporting Party Animals!

[agile cloud]

1. Current location: Ho Chi Minh City, Vietnam
2. I'm not using a game accelerator, proxy server or VPN
3. Viettel, SCTV Co., Ltd Ho Chi Minh / DOWNLOAD 210.72 Mbps / UPLOAD 363.04 Mbps
4. This issue has been persistent for some time now
5. The game was running normally on version 1.7.3.0, and the issue started occurring on version 1.7.4.0 and 1.7.5.0
6. No, I haven't changed my internet service provider, router, or computer recently.
7. I regularly play Grand Theft Auto 5 Online but i haven't encountered any similar issues in that game.

[quaint prawn]

We appreciate your patience and support!
It will help us further look into the issue.
And we'll pass your feedback on to our team asap!

[agile cloud]

[weary falcon]

I am also experiencing the same kind of issue but on the North America servers

[quaint prawn]

Hey there,

Sorry for the inconvenience.
We'll need more information to investigate the issue further.

Please visit our website https://support.partyanimals.com/login to create a ticket. In the ticket, kindly provide the following details:

1. Which mode did the issue occur in? Was it Quick Match, Smash, Nemo Kart, or did it happen across all modes?
2. How frequently does this issue occur? Does the problem happen randomly or can you consistently reproduce it?
3. The exact date and time you most recently encountered the issue, including your local time zone.
4. A relevant video (Please ensure that the settings "Show FPS" and "Show Ping" are enabled in the Settings -> General menu).
5. Are you using a game accelerator, proxy server, VPN, or any other similar software?
6. Has this issue been persistent, or did it begin recently after functioning normally?

We'll investigate it asap once we receive your ticket.

Thanks for your patience and support!

[quaint prawn]

Hey there,@agile cloud and @weary falcon

Please update your game to the latest version 1.7.6.0 and see if the lag issue persists.
If so, could you please provide us with the following information:

1. Which mode did the issue occur in? Was it Quick Match, Smash, Nemo Kart, or did it happen across all modes?
2. Which map did the issue occur in?
3. The exact date and time you most recently encountered the issue, including your local time zone.

Thanks for your patience and support.

[agile cloud]

Yep, the lag issue still persists in Quick Match (classic mode), map Typhoon, 9:30PM (30/08/2024) (GMT+7)