#Game crashes when restarting Custom Game
5 messages · Page 1 of 1 (latest)
Hey there,
Sorry for the inconvenience.
If you currently use the Microsoft Input Method Editor (IME) for typing during gameplay, we suggest trying a different input method to see if the problem persists.
Besides, we will need your log to analyze the issue further. Please look for the files under this path right after the crash happened (Don't restart your game before you do this unless it keeps crashing):
C:\Users\XXX(UserName)\AppData\LocalLow\RecreateGames\PartyAnimals
Find a file named "Player.log".
If you are unsure of your computer's UserName, please check it in C:\Users.
If there is a folder named "Crashes", please zip them all and attach the zip file to the ticket and click send.
Then, please visit our website https://support.partyanimals.com/login , and create a ticket with a topic describing the issue, the exact time and date you encounter it, your time zone, and your in-game ID. And please also attach the "Player.log" file.
We will get back to you as soon as we find out what's going wrong.
Thank you for your patience and support!
Hey there,
Thank you for your feedback.
We are aware of this issue now and our technical team is working hard to find a solution.
Thank you for your patience and support!
Hey there,
Thanks for your patience.
Could you update your game to the latest version (1.7.4.0) and check if you are still encountering this?
It seems to be in order now