#🤝support
1 messages · Page 51 of 1
Great thank you for your help this was exactly what I needed.
As long as it's questions about the indicator, any of us Lux Pros can answer or direct you to an answer. If it's billing help that you need, I will direct you to the Lux website.
Hey @deep dock theoretically speaking is there a way to change from one TradingView account to another? After having already submitted it on the portal?
Yes, just contact support on the main website chat widget and they can change that over for you
Perfect 🫡 thank you
Yes is about the indicator, is there a place were liquidations are signaled?
for example in BTC
or strong support or strong resistance
Can someone let me know why the is about a 6% dif in the Double top in Pattern Detection Thanks
You are on HA candles bars, I suspect that is a small part of the reason, coupled with the algorithm coding, as you can change the settings length according to your needs
Thanks Micky
Where to change the setting at what's the best setting as it's just on the Default now
Thanks
In the Price Action Concepts settings
Thanks
Hi there. Why I can't access Backtesting system?
Because it is not available at the moment as it is still in beta group.
BUT, it is scheduled to be released during Black Friday promotion week, next week.
Next Monday 
Ok
@unique topaz has earned the Lux Level 1 role!
I rely on alerts from the premium price action concepts indicator, which results in a couple of trade opportunities daily. Unfortunately I also daily experience the indicator go into error and therefore deactivating. This makes this expensive indicator quite useless, as this makes me lose out on trades. Is there anything I can do to avoid this or will I have to move to another indicator?
disabling features you dont rely on your alert can help with this, in the future such issues should be mitigated
Thank you
@shy relic Can you help me retrieve my account? I can't seem to find what email I used to create my account
Contact support on the main website chat widget and they can help you
That would depend on your style and strategy(ies). I for one use Price Action, so more often than not I would use higher timeframe order blocks, highs/lows as key levels. Some traders use MAs, bands, etc, then the Overlays in Signals and Overlays will be similar.
This does not look like LuxAlgo premium indicator, but they do have LuxAlgo sessions indicator
Is there documentation available for the backtester
This is the current beta version which is not available at the moment. The new docs for the BF release will be available next week
External variable for alert is not showing in any of the three indicator is it removed in new update ?
got this today! help
Please makes sure you have updated to latest vesion.
Refresh or restart TV and then remove old and add new updated version
They should all be popultaed in your Invite-Only tab
I have an issue; some premium indicators are locked for me. How can I resolve this?
?
Restart or refresh TV
It isn't happening
Which ones you dont have access?
You should have only:
Signals & Overlays
Oscillator Matrix
Price Action Concepts
What about the other locked ones?
@grizzled horizon has earned the Lux Level 1 role!
Access to the backtester is not available at the moment, as it is in beta group.
They plan to release full version during Black Friday week, next week
#🔊announcements message
@deep dock @thorny moon please guide in this how to link to indicators as we used to do with help of custom alert variable as it is missing
The premium subscription indicator does not work. Help me to understand.
Restart your TV
And Kindly elaborate your question ? @wheat haven
@wheat haven has earned the Lux Level 1 role!
You may watch #📈must-watch and #🧠core-lessons
Thank you
Can I get help unlocking my subscription
During the time of checkout have you given the right TV ID ?
@heady crown has earned the Lux Level 1 role!
Just send email to Support@LuxAlgo.com or message them on website chat widget along with the purchase Order ID
Instantly
have you tried refreshing your TV ?
TV = Trading View
Hi, LuxAlgo team. Why on my user subscription page you don't display what payment you going to use to charge? The thing is: for the first my subsciption I was using Paypal credit to split my payments, and I charged today again, but using normal paypal payment. The thing is I was planing to cancel plan and swap to the monthly payment, and I was waiting till this subscription will end and use PayPal credit again
For me it means that I can’t use PayPal credit ..
Waiting for reply
@molten isle has earned the Lux Level 1 role!
Contact support on website chat widget
Can you guys add Inverse Fair Value Gaps and Volume Imbalance to the PAC... Both are great for entries
you can suggest here #🔍feature-requests
This was addressed previously from the developer
See here
#💬hangout message
Volume Imbalances are already included: https://docs.luxalgo.com/luxalgo-premium-indicators/price-action-concepts/imbalances#volume-imbalance
Maybe they need to be separated.. Two PAC indicators would have to be opened up to access the FVG & VI
We do that all the time in any case with multiple OB timeframes.
Now that would force me to upgrade my TV plan😩
TV internal codes lines are limited, there is no possible way to code every single feature in one indicator.
It is my "choice" that I upgraded my TV plan, there is nothing stopping me from creating a template that has been very beneficial to my success.
I agree. I am talking about midnight open. It is part of ICT smc.
I don't know if luxalgo have it.
hello im new here how to setup the ind for NASDAQ like the best setup ?
I bought one month of the premium and I do not care for the indicators. They do not fit how I trade. I have cancelled my membership. How do I go about getting a refund for not being satisfied with the indicators.
Hi there and welcome. have browse through these links for some ideas:
#🧠core-lessons
#📈must-watch
You can manage your account here
https://www.luxalgo.com/manage-account
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
I found the email for support and also messaged the bot. Thanks for the link.
How many times can these X's / exit points print?
@tawny jewel has earned the Lux Level 1 role!
Hello @tawny jewel for confirmation signals there is a maximum of 3 exits. However contrarian mode only has 1. Hope this helps 🙂
They are not.
Gotcha, was trying to work out my orders based of the #. 3 is good to know, thank you.
Hi, I am new for lux algo, so I am watching the tutorials, but i could not set up multi time frame dash board in price action concepts indicator.. somebody know about this, please let me know it. Thanks in advance.
Due to TV recent updates, LuxAlgo had to resolve the errors associated with it:
#🔊announcements message
One more question about these X's...are there alerts for them and if so are they differentiated between 1-3? Also I noticed red/orange X's on my strong buys. Are those stop loss recommendations?
When we can upgrade new plan (included Backtest System)?
I am a lifetime subscriber. In TV i see new bactesting scripts, but i dont have access to them. Why?
@unkempt citrus announcements coming in about 8 hours :)) we had to publish them ahead of time to prepare
you will be notified 👍
Can I become partner with luxalgo
For example inviting people to buy this indicator and I get someone commission for that
Just like affiliate
Yes you can .. just login into your account and apply for affiliate along with your KYC to get started 🙂
@amber siren okay dear
How to login to my account from website
Can you tech me this I can't see
Wait for the #👀luxalgo-news
You can manage your account here
https://www.luxalgo.com/manage-account
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
But I can't see affiliate program
let me check for you
Here you go
But I don't have Affiliate account
@amber siren PayPal don't available in my country
Hmm, I thought i saw, I will fix it in 5 min. But now it says, wait for the no access :)..
Is that, whoops, not 5 minutes, and I have to be patient 😄
@amber siren , a reading up... #🤝support message , i will go back to my cave and be patient 😄
#bitchslap @fading ore
Look for the #🔊announcements
Yes, sorry for taking up your time.
It comes in the Ultimate Package
Yes you can .. wait for the #🔊announcements to be live and then follow below
You can manage your account here
https://www.luxalgo.com/manage-account
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
Direct bank account is accepted too
How much commission we get with affiliate working
Is work like link our coupon code ?
Just send email to Support@LuxAlgo.com or message them on website chat widget for more information
hi,i need this ,i am permanent user
The PAC version of our Backtesting System™ product is an innovative strategy script that allows users to create a wide variety of strategies derived from our Price Action Concepts™ toolkit for a data-driven approach to discretionary trading strategies.
Thanks to our 'Step' and 'Match' algorithm, users can create custom and complex strategy entr...
hallo,wie kann ich meinen account upgraden, im bereich annoucements kann ich nicht auswählen. lg
Hi there, it isn't live yet. Please wait for it to come out later at around 9 AM EST. It will be announced here: https://discord.com/channels/641770286638694402/728665728869335190
😀
What's the meaning?
In other words wait 🙂
ok
Yes, you have to wait too LOL
Wait for the official announcements coming today posted here #🔊announcements
Hi, I can not find to update my account from premium to ultimate with blackfriday deal?
Hey There,
it is not released yet, wait for it in here #🔊announcements
Hello, I have question with regards to the Take Profit / SL feature. How does it work and in which time chart is it preferable
Is it based on Fib ? Premium/ Discount?
ATR ?
Thanks in advance
PAC: could you add "NONE" option for this one? the same with FVG.
You can post request here #🔍feature-requests
Hi I need to upgrade my plan but their is no option for ultimate on your website and their is no Black Friday discount offer on your website also please let me know how to upgrade and how can I get Black Friday benifits also.
@deep dock
@amber siren
@carmine surge
BlackFriday promotional plans have not been released yet, please follow #🔊announcements for updates soon
Yes there are alerts available for the exits however it would not specify 1-3. See here : https://docs.luxalgo.com/luxalgo-premium-indicators/signals-overlays/alerts
The signals and overlays indicator does provide stop loss and take profit levels but not as X's. You can see more about that here : https://docs.luxalgo.com/luxalgo-premium-indicators/signals-overlays/tp-sl-points
Signals & Overlays™ indicator has various alert conditions based on each signal mode included in the indicator, see examples of how you can set these up on TradingView on this page.
Hi man! Premium is 216 usd. Include tax? Or 216 usd is netto price?
Thx
🤣 🤣 🤣 🤣 🤣 🤣 Sorry man.... Really
ive updated to the ultimate package and paid but i cant access the backtesting system yet
same
Yes that's net price far as I can tell 😄
Kindly refresh your TV and see if that works
Tv is net. But the Luxalgo?? Can anyone help in this case?
Just to be absolutely certain, you can chat with the LuxAlgo team on the website.
Sometimes taxes etc applies on purchases.
Hang tight, they will be active on TV soon
hello
I have limited Untimate plan and my Premium plan will be handled somehow, please help
Hello guys. I want to upgrade my plan, but does the site work properly now? When i try to login it gives me an error : wrong email or pass. (maybe i don't remember correctly the password). I try 3 times to retrieve the pass through "Forgot password?" , but i did not get any email for resetting the pass
You can contact support on the website chat widget for account logon issues
Hello! Backtesting of systems does not work for trading view. Need help setting up.
ok , thanks a lot Micky
They will be active soon
it's a pity. When will it work?
Hi, I just upgraded to ultimate plan, but it seems I cannot buy a 12-month subscription. It just transferred my unused time in premium plan?
I paid for the Ultimate system but still have the premium system. The money is already out of my account. 😠
How can I subscibe at the price of Black Friday Sale?
Logic of pricing is not clear
Okay next question. Who can I get help with setting up alerts? I've read all the manuals and can't find the answer.
Please be patient as the indicators will be active soon
I saw and clicked the link, but it doesn't work
It seems ”Forgot password” -service is overloaded? No email is coming through.
@river sphinx has earned the Lux Level 1 role!
It shows that I cannot subscribe another 12 month
Everyone will need to read the docs and learn and experiment.
Once you have attempted to create and come accross "certain" errors or road blocks, support can assist at this point
I believe its rush hour for questions now with the new release, gonna wait for questions to settle 
Can anyone help with this
I have a premium plan already. The new plan cost is $287 for new user and for me it is $137 extra on top of price I paid in August for premium plan. I am not sure about the pricing as it is very good for new user but very confusing and on higher level for existing user. While I thought that existing users will get better benefits
Hi there, best to contact the LuxAlgo team on the website so they can access your account.
I would recommend that you chat with the LuxAlgo team on the website and see how they can clarify the matter
this is a prorated charge 🙂 so it's a huge discount there for you
Will the full $719 rate be charged after the prorated time has ended?
good morning @shy relic I cannot get into my account so that I can change my subscription. My password is not working and the password reset is not sending. I am able to log in to my strip portion of my account where I can see my payment method, but I cannot access the lux algo side where I would need to change my subscription.
as the yearly price, yes
or @feral lava
if you know the email address, you can authenticate it w/ google?
I don't have a google account for important things, I never mix social media accounts with important things
Alex had to help me last time
I had to send him proof of my access
i suggest messaging us on https://luxalgo.com chat -- send your email on there & they will assist!
perfect thank you
after upgrading to ultimate, the chat history is always blank on the phone app. i tried restarting the phone and relogging but still same. on pc it works fine on all channels except for the futures and stocls chat it says i dont have permission to view chat history
i will fix this 🙂 might just be Read History setting on the discord role
I tried to connect again as it says 1step left to 'Connect your TradingView account'.
This is the error I get
This TradingView account is already connected to another LuxAlgo account. Please enter a different TradingView username.
My tradingview is already connected to LuxAlgo but it still asks me to complete this step.
In the Invite-only scrips, I don't see Backtesting
Altough I see the other 3 scripts
Bummer that new people signing up get a better/longer 12 mo deal, but understand.
Existing premium yearly members can currently get a massive prorated charge on the Ultimate, even with credits towards the subscription
Everyone wins ❤️
how to upgrade ?
try refreshing TradingView
it seems you already connected... if you just upgraded, it will appear after a refresh 🙂
see #🔊announcements
I tried refreshing and also logged out of the TV, again logged in but still nothing.
May be I'll wait a few more hours.
If i upgrade to ultimate, does my premium which is still till jan-2024 dissappear or does it get added on top of it?
it gets changed to Ultimate right away
and you can get a prorated charge based on the unused time you currently have currently 🙂
Does price = ticks in backtesting system, also I bought ultimate and am not ultimate in discord yet
I bought my account before you guys had account on your website. I used Chargebee to pay for a yearly subscription. I created an account on your website with the same email address. Can support confirm my subscription is linked to the account so I can take advantage of the prorated price for Ultimate?
Price is the price value where the limit/stop order is set, if you want to set a sl/tp ticks away from the entry price use "currency" and use the appropriate value in ticks 🙂
I expect to renew for one year every Black Friday (hopefully every year). I would like to ask, if I make a purchase today and the Black Friday event next year has not started yet but requires automatic renewal, how should I handle this interval?
@violet lynx has earned the Lux Level 1 role!
Hi, my premium ended two days ago and I bought ultimate this morning. I see the premimum indicators but not the backtesting ones. I even loged out the TW and logged in back ,still no backtesting
Renwal date will stay the same, correct? so if Jan 24 yearly for Thrash's example, it will auto renew still in Jan 24? thanks for helping clarify!
we tend to announce the black friday periods in advanced, but renewal will not be at the same price.
yes
it might take some time, try to refresh and check again, sorry about that
It doesn't matter if the renewal price is different, as long as there is a discount, it makes people happy. I'm afraid that the one-year membership purchased on November 20th this year will automatically renew at full price on November 20th next year, even though the Black Friday event starts on November 21st next year. This would be regrettable.
I forgot my password, to the website and I'm not getting the reset password email. I've tried 3 times any suggestions?
Try to click "Create" an account using the same email you originally signed up with instead of doing a "Log In" or forgot password.
Hello guys, I have just subscribed to ultimate plan. Which tradingview plan should I subscribe to being able to be fully using backtesting strategies? Would essential plan be adequate, or do I have to subscribe for the plus subs?
@feral lava I can't get anyone to answer
I'm on the legacy plan, I didn't realize that I've been overpaying for a long time now
I finally got into my account
but I need to change my email address. I don't use that email anymore for anything, it's not even the email to my discord
that's why I needed Alex's help last time
he had to give me access here to the server even though my discord is a different email address than my subscription
and nobody on the website chat is responding
I have always had Premium TV and have no issues using LuxAlgo to the limits
@shy relic
I need some help with financial customer support please
@last geyser I would send a mail so support@luxalgo.com with the new mail address, they can change it for you
I would like to upgrade my plan, but I don't want to do that until they change the email address, is that possible to get them to respond today?
or is this a several day process?
because I also have a TV paid plan under a different email
I literally stopped using my Lux account email years ago
I tried f5 again but it still doesn't work. Can you check for me?
Yep could be possible you can also contact them via the website chat
I've been trying that.
I just need my lux email to match my discord email here
you had to give me special access here
otherwise I wouldn't be here now lol
it was a long time ago
I don't have a discord account with my lux email anymore
@last geyser Then I would send a mail to support@luxalgo.com with the new email, give them your discord id and trading username
ok. Thank you
Users need to "Create" an account using the same email they originally signed up with instead of doing a "Log In" or forgot password if they originally signed up before July 1st, 2023.
@shy relic For backtesting of the scripts, which tradingview subs should I go with?
Try to "Create an account" with the email you originally signed up with @last geyser
I'm able to log in now
I just needed to create a google account and it signed me in
I never had a google account with that email before
it's a company email address
@feral lava For backtesting of the scripts, which tradingview subs should I go with?
but I need to get it changed to the email I actually use. I had to go into microsoft 365 and actually recreate the email address because I don't even use it anymore
Ultimate plan is for Backtesting 🙂
For a TradingView sub though, sorry misunderstood: It can work with any TradingView plan @vapid stag
awesome!
but I still can't get the chat people to respond lol
it says "under 15 minutes"
but if I don't do this now I will forget again
if you can login, you can handle it all on our website directly for upgrading 🙂 our team should respond by then though! High traffic today indeed for them
I had to recreate this company email address in my microsoft admin center and then go create a google account to log in
I need to switch it to my actual google account that is tied to THIS discord
and my teamviewer account
lux has been on autopay forever
I don't use gmail addresses
Announced in #🔊ai-backtesting-news
Please refrain from making degrading comments here in this support channel.
i have lifetime and doesnt show up in scripts
Gotcha -- sorry for any inconvenience here, we recently migrated onto our own app & such on July 1st, 2023. So if you signed up before then, it's important to use the same email you originally signed up with during the "Create an account" process to re-authenticate your subscription to our app.
The team should get to you very soon on our site!
can seebacktesting S&O
Hey thanks for releasing the back test
And I was wondering so I renewed my monthly subscription last week and I am looking to update to ultimate plan, but noticed that I’ll be charged again, and I don’t want to join the ultimate plan next month since I want to take advantage of the Black Friday? I was wondering if there’s any plan you guys come up in such cases? Thanks
Details here
#🔊ai-backtesting-news message
it will be given to you over the next 2 days, see the #🔊ai-backtesting-news
oh!!!!!! thank you!!!!!!!!!!
@feral lava I cannot pay for upgrade, Normally I paid by PayPal but this upgrade pay by direct credit card . So my country restricted for transactions to Luxalgo address. Do you have link for PayPal?
Have you tried updating your billing here:
https://www.luxalgo.com/manage-account
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
@deep dock great support thnx mate
Looks like I lost access to the members area after upgrading.
@deep dock how do I have no access to this stuff and I've had the highest lux account forever?
@deep dock hello. I just subscribe ultimate plan. And got email to connect my account at trading view. But in the page to typing my trading view account. The words don't show while I typing. Do you have any suggestion
For now, you dont have access to the Ultimate group yet. If you have been a beta tester or just upgraded to Ultimate, you would need to have your Discord account and email resolved with support
ok
@feral lava is there any way you can poke the guys on your website? It's been almost an hour and I'm just trying to give you guys more money and update my email address
what words? TV user name? can you just copy/paste?
They are being poked in all directions, they will get to everyones support ticket as they go through the list
My trading view account is lop4xz
Contact support on thier website chat widget to have them help you, or email Support@LuxAlgo.com
Hi, I feel I'm missing some channel on the discord
Hello, I'm not able to login to my Luxalgo account using my email id. I have tried to reset the password and it says the link has been sent to my email but I have never received the password reset link. Can you please help on this?
which ones?
backtesting channel, i dont see it
try this
#🤝support message
Are you a beta member or just upgraded to Ultimate?
Beta members
Send support a message to get that resolved
ok cheers
see here for details
#🔊ai-backtesting-news
Thanks Micky
still no response from chat or email 😭
how do I upgrade my plan, so I can experience backtesting
Thanks again Micky. I'm able to upgrade to ultimate
Support is a bit active with all the support tickets
this?
yes that's the best deal in the world
The Ultimate plan
along with the tradingview 70% off
There is crypto payment?
Not at the moment
where payment?
Follow the prompts
No way to pay usdt?
Only credit card or PayPal
I've logged in, and there's only curent plan and downgrade writing.
then you're already on ultimate?
@deep dock I hope support doesn't take so long to respond to me that I spend the money I was going to spend here with some other blackfriday deal on amazon or bestbuy
I'm trying not to lose focus here
Hello, i would like to know how we can buy the black friday annual package when we are already client. Will it automatically extend my current paid package? I just want to make sure i am not losing the yearly plan i already paid for until February 2024. Many thanks
@thorny crown has earned the Lux Level 1 role!
@deep dock hello lux pro I just paid yearly 488.62 yearly plan yesterday. Today I upgrade the plan use black Friday deal. Can I have 488.62-287.95=200.67 credit back?
See here for details on timeline
#🔊ai-backtesting-news
COntact support by email or website chat widget
@deep dock
After you logged in with your gmail, did you follow prompts to "update" plan?
I got a response to my email from Rodrigo, and a he said that he has to escalate it to "management" 😦
😭
because you used am email that you no longer wanted to use now and need to verify a few things with your account to make sure
yes I sent the email from my old email that is still in my lux account though
and I can prove anything you guys need
even payment info
I have access to everything
cek my message
Hello , I can not log in to Luxalgo website to downgrade my plan to Essential.
I have no doubt, but support needs to get through all the tickets and also send a few to other support departments to resolve
You can post here or send support and email or chat with them on their website
thanks
okey long reply sir
OK, i just dont work in billing, so you would need to send support an email or chat with them on their website
okey sir , thanks
Ayyyyyy @last geyser 
never doubt the LuxAlgo billing support 😉
OK
manage your account and follow promots to upgrade
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
Then you will be taking to the upgraded plans and BF promo's
Hi guys, I upgraded to the Ultimate plan because the scanner and bots are no longer there?
WOOHOO!
@feral lava so now how do I get my tradingview and discord accounts to have the new access?
If I remember good I have fix my e mail in trading view
or is it automatic?
I don't know anything about the new stuff
I've been on legacy forever
Yes it is prorated but as I mentioned the calculation seems off. And there is no major change for existing users but great pricing for new users. While in announcement it was mentioned that existing users will get great benefits
#🧬ai-chat
Try this, if not active for you yet, please wait until Discord migrates the new upgraded members roles
Hi guys, I upgraded to the Ultimate plan because the scanner and bots are no longer there?
should be automatic!
it's fully based on the unused time in your current plan
so it will be perfectly aligned with what a new user would pay 🙂
Hi guys, I upgraded to the Ultimate plan because the scanner and bots are no longer there?
Please help me
Hello, How do I cancel auto renewal ?
The team is currently migrating the upgraded members and also retaining other room access as well.
I love these indicators, but not using much recently.
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
You can manage your accunt here
We were unable to find that email address. Please note the email address is case sensitive.
This is the error I am getting
But when I do update billing its works
good day can i have permission for forex chat
Cant seem to view history of #📈futures-stocks-chat and #💱forex-chat chat.. any reason why?
Backtest system refuse to execute any orders if the order size are % of equity
(Only works when I set it to 100% equity)
Is there a documentation or a video on how to run the backtesting feature? Ive enrolled and want to start using it. Thanks!
Backtest (S&O)
- Unable to input numberic value at the 1st external trigger's value of long condition
Our Backtesting System™ product is out of beta & now supports our Price Action Concepts, Signals & Overlays, and Oscillator Matrix toolkits that are fully released in the brand-new Ultimate Plan on https://LuxAlgo.com/pricing.
DISCLAIMER: Past performance is not necessarily indicative of future results. Hypothetical or Simulated performance res...
does anybody have a problem with subscription? it not possible to pay
I need help please, I am a lifetimer, I do not have access to the backtest server and somehow ended up on premium here in discord, I earlier today requested help because i wasnt able to get access to the new backtester released on the 20th. I have been using the beta since it got released.
fixed!
you currently have Premium Yearly -- you can click "Upgrade" on the Ultimate there 🙂
Hi @feral lava , I am not able to make payment for the Ultimate yearly after subscription Although I've have access to all the indicators after the upgrade, I'm unable to make payment $287. Please help
I wont to stay with current plan
It seems you have successfully upgraded
I somehow lose all my role except the Ultimate role. After upgrade to ultimate plan.
Can't access #💱forex-chat now
@feral lava do you have a PayPal payment method? I'm unable to upgrade with current payment methods
Roles will be updated shortly
What are the options available for you in the website ?
Hello
I have paid and I just added the indicators to a new chart on my tradingview account to test the indicators before adding them to my charts on whichs i trade, etc; once i played enough with indicators on that new chart i closed it and when i added indicators to my main charts they all appear with a red exclamation and they dont work O_o What I am doing wrong? on the new chart they were working.
Only card and it is not allowing . Always says payment not done
Is the ultimate the same as premium/legend because I cant see the new channels with just legend
fixed!
Legend is different, for chat activity
previously called Ultimate
thx!
Refresh the page and try again
PayPal should work for upgrading!
So I need to wait to get the new ultimate role?
It's the Ultimate subscription 🙂 available within your account and includes the Backtesting product: #🔊announcements
This is what I get. Refresh ,even logoff and log back in ,didn't help
TV account: ik242
I have updated my account to ultimate and recieved the indicators just not the role
I think this is common error of TradingView. Try put your mouse over the ! sign.
It probably tell you to re-add the indicator.
I have this, 3 of them on red :/
How can i upgrade my plan.
Thanks I did the re-add ,no luck
@feral lava PayPal not reflecting for upgrading. For my account, it is taking me to card option only.
I don't think backtesting system are design to use all of them together like an indicator though.
It's a base stratrgy that you can get extra condition from other indicator, not the backtesting system itself.
I might be wrong though, maybe wait for the dev to confirm it.
For subscribe option , I can see PayPal but I want to use upgrade option
are you within your account on this link? https://app.luxalgo.com/pricing ?
Yes. It is giving confirm button
@glacial niche has earned the Lux Level 1 role!
After clicking that, it says payment not proceeded
I have a card added as default payment option
Tried to upgrade but it saying it will deduct me on December without the discount price.
Yeah, your paypal might be having issues
If you have a card as default, it should indeed work!
Hmm, this can be typical for proration we have setup to ensure your unused time in current subscription is accounted for 🙂
LuxAlgo - In the future please consider putting in place a pricing renewal model like Tradingview where we can add on more years/months at the discount rate. with TV think I am paid out for 2 years. it is a great benefit for loyal customers
Appreciate the feedback. We might have this live this week actually 🙂
No, I mean. PayPal option itself not coming . Anyway to go through this issue . I have issues with card for international payments , that's why
So I won't getting the discount?
thanks for introducing backtesting, its wonderful, i want to get alerts just like other indicators of LA, like the way i am ggetting alerts fro singals indicator of luxalgo how i can get from backtesting
for the initial charge you get 60% off + the proration
this is the discount 👍
for the next charges, it is not discounted
@feral lava
Me too. I can only pay by PayPal but no PayPal option for upgrade. For card was country restricted for Luxalgo address. So I can only make a payment by card via PayPal
hmm can you elaborate the question more? We have docs on Backtesting here: https://docs.luxalgo.com/backtesting-system/s-o/
the way LUX ALGO singals and overlays provide alerts , does backtesting indicator provide same though?
hi, Im trying to buy another annual subscription but it does not allow me till the previous period is over
The BackTesting is for back data for analyzing and optimizing your strategy mainly.
The stand alone Signals and Overlays have the alert features for live trading moving forward.
But it does have alerts messages, if that would work for you
@feral lava Can you add PayPal method payment for upgrade ?
It takes a long time to reply to chat on the website 🫠
you could do with another email
or upgrade if it's for yourself
You guys probably still sorting things right now, just want to let you know that Ultimate member currently unable to post an image, react with emoji right now.
This really helps a lot. PayPal option not at all visible for upgrade.
The team will take a look at this a resolve
thanks
PayPal should be there, unless PayPal is having issues with your PayPal account?
@deep dock first of all, that button not there . PayPal payment . Not showing in add payment methods. I joined premium through PayPal, around 20 days back
@deep dock i can repicate reverse signal exit, but how would i replicate built in exit in SIgnal and overlays indicator?
my main target is to extract all alerts for my bot
Luxalgo Payment is more complicated than trading 😀
You may even use Gpay if Bank accounts and Paypal does not work as that option is also available in the website @graceful sparrow
Iam not getting the option
Hi Support I’m a lifetime user. Wanted to check that I have access to all backtesting indicators that “ultimate” have on your Black Friday sale? So I don’t need to buy anything as I’m lifetime…?
Use another web browser to login
Have you tried Refresh your chart
Not sure you understand my question I’m a lifetime user - so I don’t need to buy anymore packages right? Big confused by your Black Friday sale
#🔊ai-backtesting-news
Here is the announcement for the timeline on access
Your in
No need
If you are beta user
@deep dock Before there was a channel here on discord where I saw people sharing results and after the plan upgrade I no longer see this channel
Do you mean this #💰share-profits
We will have the team look into this
thanks for headsup
Hi guys, how can I get monthly Premium to Black Friday offer, can somebody hellp me with that ?
yes I know but when I have a subscription until 13.12 How can I change to the black friday offer ? #🤝support
Hi,
I have a problem with making a payment for the annual Black Friday offer, and I have added a payment card on the Stripe website, the monthly fee is charged without any problem
Regards Dawid
hey mike, how to add Tradingview on luxalgo website?
You can still buy again and the remaining days will be carried forward to your account
Do you mean TV ID >> Go to TV chart if you have logged in >> Left side top you would either see a photo >> click on it and one the 1st line would be your TV ID name
At the checkout page or else once you purchase you can just send email to Support@LuxAlgo.com or message them on website chat widget for more information
no, so I was going to add discord on the website. but the link to close
Can you screenshot and paste them here please
so I can buy the annual black friday offer and the rest of my premium will be added ? but what is if I change from premium to Ultimate ? and do I have to cancel my monthly payment ? sorry for all this questions
Do you still have a problem or is it solved ?
screenshoot, proof of payment?
Your Annual BF payment date will start at the end of your current subscription
I can see it again thanks
I can see it again thanks
Wait you are already in the discord .. What plan have you activated ?
ahhhh so this is all if my monthly goes until 13.12 my new annuel BF will start from there also if I change from premium to Ultimate? So have to do nothing else no cancelling or something ?
Use an alert for bearish / bullish exit.
only if you purchase now during the sale of Black Friday to secure your position 🙂
previously my package was premium, but I created a new account on the website and I switched to ultimate. so my account let me access ultimate along with my discord.
You do mean two accounts with two TV ID's ?
One account is which ending in Premium and other ID with Ultimate ?
No, so my old discord account is this one. I want to change to the ultimate package account using this discord. I have proof of payment. can I send it via message. because the chat on the website and email has not been on
They tell me from support that it takes 4 hours to activate the backtest
ok I understand. until when I have time, until Friday this week? I always just come my billing system where can I log into my account ?
4 days from today
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
The Live support team in the website are fully available to help with your queries as they have the live system and even the email Support too
Just send email to Support@LuxAlgo.com or message them on website chat widget for more information
You may still buy whatever package prefers your needs and the remaining days would be counted into your account .. Hope this help 🙂
Are there channel for premium users and if there are how do i get access to discord channels
I tried to log in forgot passwort but I get no email to recover it
Login using your gmail
well but I am not registered with my gmail
Ok then contact support chat on their website
well they say answering in 15 min that was an hour ago 🙂
What sort of channels do you see ?
try to remember your password then
Have you checked in your spam or junk folder ?
no chance
dang
send email as well, Support@LuxAlgo.com
Hi, Could you please allow me full access to the Discord channel. Just paid for the premium indicators. Thanks
yes thats what I did now, thanks so far
You would already be given access to only Premium channels only
@earnest palm Hello and welcome ..
You may start from here #📈must-watch and #🧠core-lessons
already but told me to wait 4 hours🫠
Spare them sometime .. they are having huge vols of tickets as of Black Friday Sale
I've been waiting for 2 hours.
Hi guys, im trying to make a payment but there is issue, when I go to payment page automatically after five seconds take me back to homepage. Doesn't allow me to make payment. Does anyone have same problem and how did you resolved it.
Oh my godddd. I can not type in here because discord said my phone number already register to another account. It take me half a day try to fix it. But in the end must buy new sim to verify I am an human
All I can do is watch you guy talking
and you still got 2 more hours left ..
Refresh page or use another web browser
Hope your day was spent well! 
yeah, It 2 AM here in thailand that I can fixed this idiot issue
I tried that already
Like every Tech team or IT dept would tell everyone
Restart your PC or shut system .. remove the cables and network for 5 mins >> add them back and try again ...
Make sure to delete cookies and cache before you do anything above
hi i upgraded my subscription to ultimate today, but i also want to renew my subscription at the black friday rate. can somebody here help me?
Hi, quick question. How do you get the AI signals to alert in Trading View? I only want the 3 and 4 signals
Just delete 1 and 2 from the alert settings
Look I’m client I fix my e mail I have in trading view because I want to renew the subscription and it gives me an error
Support is going through to have all the new and previous roles synch'd up
What error?
TV charts?
Just refresh or restart TradingView
Thank you pro 😁
No don’t past to pay
@deep dock I'm still waiting for the upgrade 😦
Error is don’t take the mail I have
Did you change your original email that you used before?
Ill have them look at this
No
Thx my bro
In trading view I have this mail
fixed
@deep dock
you're waiting for access to the 3 scripts?
try refreshing by chance now
you can't set the renewal to the black friday rate currently... we are working on this though potentially this week!
so potentially means you might not have it sorted out while the deal is still in effect?
I have a very simple setup in S&O on the 1hr chart. Just AI signals using the Autopilot LONG TERM. As you can see it's signals aren't frequent, but generally are very good. I would like to replicate these signals with the S&O backtester. But I don't see AUTOPILOT in the backtester settings
It's a niche feature to implement, as it is now we have prorated charges as normal for billing & upgrades
It would be an extend feature, allowing you to pay for it ahead of time... not just set it to be black friday discount next billing cycle unfortunately -- all discounts we do are first billing period only
can you describe the problem in more detail? Unable to upgrade?
your email does not have to be the same as your email on TradingView
we see you have an Ultimate Yearly Plan active from last year 🙂 you can upgrade as per the guide in #🔊announcements
backtest session is 20:30-4:00 but it backtested entries outside of the session
I'm having the same issue. When I login I am no able allowed to buy the black friday rate for the Ultimate subscription. Email support seems to be a bot.
Existing members are not being allowed to purchase the black friday subscriptions.
I purchased TWO subscriptions
I have mine for over 700 days now
what was that lux algo was about to release today that is considered the next phase?
you successfully upgraded it seems!
it let me buy the ultimate for 13 months and then buy the ultimate again for another 13 months and stack them for tradingview
see #🔊announcements
Quick question. My monthly sub renewed literally 2 days ago. Anyway I can request a refund for that one so I can update to the yearly Ultimate plan?
It's not legit @last geyser
Only official links 🙂 https://luxalgo.com
I was just going through my emails and saw it
I wonder how the scammers knew that I use LuxAlgo with that email address?
did you guys get hacked
1
am i understanding how the session feature works?
Many ways for hackers to obtain emails without hacking into LuxAlgo
I try to deleted cookie and cache, restart computer, use another browser, try it on my phone and I can not pay, is it possible to send me link for payment?
well I am the president of an I.T. company so I'd love to hear of those other ways in a private message lol
I DM you @last geyser
If I remberer good after pay you fix your name have in trading view and all the indicators come is like this ???
yes there's a button you click and you enter your tv name and discord name
right after you pay
Sessions for backtesters uses symbol timezone
Ok thanks men have past the year I don’t remember good 👍
yeah it was a long time for me too today
I have been on autopay for years
anyone who doesn't sign up for the ultimate plan for this deal is crazy
LuxAlgo paid for itself for me in one trade lol
How you doit autopay for years
What happens if you’re already in a monthly plan and update to the ultimate yearly? Do you just lose that month you just pay for?
@next rivet has earned the Lux Level 1 role!
That's just two trades of tons lol
you immediately are switched to Ultimate Yearly, and any unused time is applied as a discount on the new plan's charge 🙂
Prorated charge there & instant access
3 trades
No way I could have done this without LUX
I don't follow signals from paid analysts, lost thousands that way
How doit atopay
It will auto renew your subscription
How is that applied? I tried to check out but I don’t see the prorated discount applied. I just paid $69 for premium 2 days ago so it should apply about $65 or so discount now?
yes, how is this done?
correct, it will be automatic and will show you the calculation on the page once you click "Upgrade"
This is what it did for me
visit https://app.luxalgo.com/pricing
click Upgrade on the Ultimate Yearly
Popup modal will show you the calculation
Then you click Confirm 🙂
Then you're good!
I did that, and my total is $287.95 on the left side. No additional discount from my prorated month. And yes I checked that I’m logged in.
Apologies, I had the Bullish Signals option selected in the Custom Alert section in the same step. I've turned that step off and it looks like it will work now. Cheers.
okay so i'm backtesting BTC. Binance uses UTC timezone. I set the session hours to 12:30-20:00 UTC but it still is backtesting trades outside of the session hours
Great
I just noticed that i am upgraded for the ultimate plan , but ONLY until the February 2024 (when the initial premium plan was ending). I am trying to buy for one year the black Friday offer at $287.95 but it says that i already i have the Ultimate plan. So the conclusion is that the black Friday offer with the price $287.95 is only for the new users? The old users just get upgraded to the ultimate plan until the premium plan ends?
How is posibooll fix this
You have it as a separate sequence condition Step.
You must set this as a must during all the other steps
You need match steps
Not sequence steps for sessions
where are the settings for that on the indicator settings?
Here, read the Custom Alert section on how to set-up MATCH
https://docs.luxalgo.com/luxalgo-toolkits/price-action-concepts/alerts
I have pay
Try making it Step1
Make them all Step1
alright
See if that works, because it seems that you want to be alerted for bearich choch and bearish bos in your session times
@obsidian lake
it's the backtesting system not the alerts tho
Without Autopilot in the backtester, at least for me, it's kinda useless
This is match, not sequence steps, i think this is what you want @obsidian lake
No, mainly for backtesting
I ran a strat that I KNOW is profitable on the signals as I'm trading it, and without AP to set sensitivity, it's 1k profit, 40k DD. 🙂
Full alerts will be the standalone indicators, when you will use, when you have found your optimized backstest settings @obsidian lake
okay but i wanted to only backtest entries on BoS after ChoCh at the session times. So do I still just set them all as Step1?
Remember, backtest is for you to optimze your strategy using data. Then ince you have a optimized set of settings, then you can use these settings to be implented into your manual trading using the stand alone indicators in real time @obsidian lake
Yes, did you try this out? you have to test and try on your own.
Is posibooll give the solution
yeah that worked, thanks
What sort of solution ?
Hi, I have setup alerts for quite a few altcoins with the same LuxAlgo Signals & Overlays (6.1.4) setup on a 15m timeframe (take profit = 1.5% and 2% stop loss).
In which area within the LuxAlgo Discord community can I exchange information about the custom alerts and which have best results for my bot?
Today from the 26 trades I have 19 profits (73%). Are there any experienced bot traders here using the LuxAlgo Custom Alert Creator with profit?
BOOM 
I paid, I'm an old customer, it doesn't give me contact with the tv with my name or dicgord
Also, talk the alerts out loud, write them down, so it makes sense verbally.
Match meaning all triggers must occur at same time.
Steps meaning one trigger will occur, then the next trigger will occur, while the previous trigger may disappear, etc
ahhhh that makes sense, gotcha
Is posibooll help me
I don’t know why happen this
What package did you opt for ?
My name in tv is Akislekkas12
Did you buy during BF sale ?
The new
I have the same problem. I’m trying to upgrade from monthly premium to yearly ultimate, and I don’t see a prorated amount for the month I have ongoing
@modern rapids you bought the BF offer , while you are an old customer (obviously you were not connected to the site and that is why you was able to buy the product). Until now i have understand that the old customers do not have access to 287.95$
visit https://app.luxalgo.com/pricing
click Upgrade on the Ultimate Yearly
Popup modal will show you the calculation
Then you click Confirm 🙂
It doesn’t say upgrade for me it says subscribe, even though I am logged in to my account. And it’s not showing the prorated discount isn’t the checkout page.
I have also done that. But now i am in ultimate plan until the initial premium plan ends. (2.5 months from now) Is that correct?
What happens when you subscribe instead of upgrade >
Yes Sir .. Your initial purchase plan will begin at the end of the current plan 🙂
Is there a way of setting an alert if a buy/sell signal or x appears on a chart?
Ok thanks for the answer, but i guess this means that i will pay full price and not 287.95$ (all this because i am old customer.) Correct?
Whether you are old customer or New customer during BF sale, you are entitled to pay only the discounted price only
☝🏽
Please read
I would recommend then that you read these links: https://docs.luxalgo.com/luxalgo-premium-indicators/signals-overlays/alerts
https://docs.luxalgo.com/luxalgo-premium-indicators/setting-up-alerts-on-tradingview
The link says page not found?
Sorry, they just updated the Docs
I have already read it 3 times. As i can understand it the text says its like everybody can take this offer. Although i have not pay anything today!!!
The text says : "Login & Upgrade to Ultimate Yearly at 60% off for Black Friday only here: https://app.luxalgo.com/pricing" I have already login and upgrade. But i did not pay anything yet.
Here you can see
Enhance your trading experience
its valid only for 2.5 months from now
I have the same issue showing me 700 USD to pay in 1 month whil I would like Ultimate starting from today as I upgraded
Yes, see here
#🤝support message
You should be able to purchase BF prices
☝🏽
The modal is in the first screenshot that i send above. I have already done that moves. But still i can not buy
ok. Looks like discount is applied only for remaining part and then probably will need to buy Ultimate 1 year separetely in 1 month when current expires.
hi i have just upgraded to the yearly premium plan but it looks like i may have mistakenly done the upgrade under an old luxalgo account so not sure if i now have two accounts and if so ive paid for current subscription (quarterly)) and a new annual premium. Can this be checked?
Hi, i have a proble to upgrade my subscription. IS THERE AN ADMINISTRATOR WHO CAN HELP ME?
But that is the problem. We can not buy an entire year with the price of 287.95. Only a discount until the initial plan ends
And smack said : not just set it to be black friday discount next billing cycle unfortunately -- all discounts we do are first billing period only
exactly. Last year I subbed 20.12 due to NY discount. I believe I will cancel my sub and wait for another offer around NY - anyway no big trading activity there.
Hi, when I upgraded to Ultimate , Backtesting system ( S&O) only available and other 2 backtesting not appears on me on invite only scripts ?
How did you get the Ultimate badge under your profile if you have not paid ?
I just press the button to upgrade. It did not asked me for money (also i dont have my card saved in luxalgo site)
Capital letter sounds rude thou ... Shoot your problem
Gimme sometime let me get back to you
send email to Support@LuxAlgo.com along with your 2 TV ID and payment invoices
Sorry, i have upgrade my methodo of payment but is no function
Can anyone support on it to get remaining 2 backtesting ?
after 2 days from now
Ok thanks
Can you elaborate more in detail ?
You got Gpay + Credit/Debit card International + Paypal
I paid for my first subscription with Paypal. Now I wanted to extend it with ultimate. And it gives me this error even if I entered the credit card in my personal area.
Hope you have entered the card number properly including your CVV
yes is correct, now try with anoter card
Can you try using another Web browser ?
and what was package was your 1st subscription ?
ok, but why i can't entered paypal
premium
Give me sometime .. will get back to you
ok
Hi, I have a question about the new indicator. My question is what is used for?
Which indicator?
the backeting system which I have received an email
Our Backtesting System™ product is out of beta & now supports our Price Action Concepts, Signals & Overlays, and Oscillator Matrix toolkits that are fully released in the brand-new Ultimate Plan on https://LuxAlgo.com/pricing.
DISCLAIMER: Past performance is not necessarily indicative of future results. Hypothetical or Simulated performance res...
thx
will do, thank you
Hello, just received the email about new backtesting system. I'm lifetime so nothing to buy , right?
correcto!
Today i spent 7 hours in discord and in site reading and communicating while trying to understand / find a solution and still i haven't.
I did not pay nothing and my subscription turned from premium in to ultimate for the same exact days as my old premium subscription.
The only thing that i did was
1)visit https://app.luxalgo.com/pricing
2)click Upgrade on the Ultimate Yearly
3)Popup modal show me the calculation
4)Then i clicked Confirm
Now i have ultimate plan until 10 February (the same date when my old plan was ending) and in 10 February 2024 i will pay 676$ for renewal.
When i am trying to buy the ultimate plan for 287.95$ , the site says that i have already ultimate plan.
Please i would like somenone from lux team to answer with a "yes" or "no" in to these 2 questions
Question 1 : Is the above situation normal?
Question 2 : Can i buy a ultimate subscription for YEARLY plan with 287.95$ as an old customer? (because the site doesn't letting me)
Hey there ... Sorry for the delay ... LUX recommends you to please contact our billing team on website chat widget now
ok , i will sent the exact same text in the chat. thank you for your answer
Got Ultimate. Looks like I don't have access to alll 3 of the backtesting.
See here for access timeline
@vocal chasm
Hello, I would like to renew/extend my subscription at black friday rate. How can I do this?
but I don't wish to upgrade to ultimate
just want to extend my subscription (premium)
theres no button to do so
having same issue
im tring to extend premium
its not allowing me
is black friday for new customer only?
Yo, I upgraded to Ultimate last night here in Australia. Since I've upgraded I've lost access to Members Area LuxAlgo Bot and everything I'd setup through there. Any reason?
There is only upgrade option @wicked glacier @eager cypress
You could optionally purchase a new plan on a new subscription for that Premium Yearly rate
@feral lava does that mean I need to subscribe using a new email address?
I think you got my question confused with the other there. I'm asking about LuxAlgo Ultimate and now losing access to the Bot in the members area and what I'd setup in there
I'm all sorted for TV haha
I had full access before upgrading to Ultimate and now even on my desktop it tells me I don't have permission to view any longer
Hopefully it's just a small glitch somewhere (:
hello can i get access?
email mihneamike7@gmail.com and trading view username mihneamike
@deep dock
Hey there, refresh or restart your TrdingView and go to Invite-Only tab
awesome thanks
i’ll fix this, my bad!
that’s really the only way to “extend” your current plan currently if you don’t want to grab the Ultimate upgrade
Thank you. Should I also cancel the auto renewal on my current email address?
Hello Lux team, I still could not access the price action and oscillator backtest. Could you check? My tv name is kevinlaw1994.
All good mate, thank you
For an extra $6/month, you can get the Ultimate with everything LuxAlgo has to offer.
THIS is a steal, and value 

I just purchased the premium. Am I able to down grade it?
Just purchased the ultimate and want to say hello to everyone and wish all successful tradings 🙏👌
should be fixed tonight, we had to reset access for a couple hours, sorry for any inconvenience
yes, technically you can on our website!
❤️❤️ welcome!!
The price charge will be readjusted?
totally agree
you’ll get credits for downgrading — that will apply to your new plan
Amazing support luxalgo has
Says I can only update my subscription once . What else can I do?
@feral lava I have subscribed to premium using different email address. However, I get this message when submitting TV account. What should I do?
hmph, well, it would have to be a different TradingView username technically
You could ask support to swap it for you on luxalgo.com live chat, will be within an hour likely
Ask to swap the username from your old email to your new one 🙂
perfect. Thank you very much
Hello i got this notification but i cant find it in my invite only script
try restart tradingview already, still didn't work.
Hello - Pls see this message #🧬ai-chat message
I'm still waiting for access to PAC and OSC Backtesting.
Being rolled out....
ok, thanks !
Access will trickle in gardually for everyone on Ultimate
hey.. no access to the website... are you offline
Hi support team, can I change from Indicator toolkit to backtesting system?
I have been buying Premium for a lifetime So can I use All 3 Backtesting?
Quick question regarding the BF sale, I'm not sure if this has been answered here as I wasn't able to find any information. I am current a Annual premium plan user and my subscription is set to expire in a few days. If i want to take advantage of the sale and also upgrade to Ultimate; it provides a prorated amount which gives me back some money. But confused on the date, is it giving me back the prorated amount and then extending my subscription with the sale amount for another year or just until my subscription expires?
see the #🔊announcements link there 🙂
You can always msg on our site for support w/ your account 🙂
Happy to clarify for you!
If you upgrade at https://app.luxalgo.com/pricing -- you will immediately be upgraded to the higher plan and you'll get some money off too based on the unused time in your current, Premium plan.
The next billing date will be just about a full year basically in this case!
Gotcha, thanks! Is the sale amount rolled over for renewals or just for the full year period?
Just the first year it's on, but you can cancel at any time of course before a full priced year renews
Hi, I have subscribed to annual plan (premium plan) 3 months ago with full price. How can i get benefit on this sale without upgrading to ultimate plan. any suggestions please?
@opal lotus has earned the Lux Level 1 role!
Just upgraded and it displays the same renew date(in a few days) with the full amount of Ultimate - Prorated amount. Should I reach out to support?
I'm going to check this for you @burnt forge
What's your TradingView username?
Can you DM me your email, sorry just have to get more info to look into the subscription! 🙂
yes we have tons of support & resistance related indicators, see our Price Action Concepts! @torpid ridge
@feral lava I had access to all back testing last night and now I don't. Is this because access will gradually be given out or something else?
correct
Having same problem with upgrading. Current plan expires in a month and it appears that if I upgrade, it only upgrades till my current expiration and then I will have to pay full price. Can you look into this
@feral lava Hello Smack, I have been waiting over 2 hours on live chat but still no response 🥲 long queue?
@vast hollow I am ultimate susbscription user. I am unable to add backtesting stratergy to y chart. Can you please enable or grant access to the backtesting scripts.I logged out of TA and logged back in. No luck
Gradually being rolled out
#🤝support message
@vast hollow When can I expect to have my access to it since it is part of you umtimate subscription
Everyone is waiting for the roll out gradually.
I am also waiting for the roll out to hit my account.
Hi Team, I am new here. I missing access to Stocks chat and custom indicators community. May I know how to get it ?
Is there any chat for Options Trading?
Thanks
Wondering if this https://app.luxalgo.com/library/indicator/Smart-Money-Concepts doesn’t support NT8?
I tired importing it but it says the script is designed of an older version of NT and can’t be imported
You have the correct access.
The one you highlight have older links that have been changed.
Options chat would be in the #📈futures-stocks-chat
Stock chat #📈futures-stocks-chat
The teams' focus is TradingView, but they are in the process of converting some indicators to the current NT version, but not all indicators at the moment. You would have to check the library from time to time for any migration updates
You can also email Support@LuxAlgo.com for specific requests as well.
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
try loging in with your Gmail?
Mine did the same thing. I had to create new account with same email. All my info was in there still
☝🏽
How to add premium indicator?
On trading view
Hi I recently took the subscription for premium
I am getting luxalgo oscillator, price action and signal , which one is premium ?
Premium includes Price Action Concepts, and Signals & Overlays
Refresh or restart TradingView
Go to Invite-Only tab
Also Oscillator Matrix is included
I just purchased the ultimate plan, I see mention of a roll out. Am I late to the party😎?
Do I have to wait for the rollout?
Hi support! I hope i am correct! does it take sometime for these script access to be given ! also in forex chat i wasn't able to share charts
@deep dock Hi, looks like you can not use discount to upgrade pr downgrade, it shows calculation for my original renewal of Feb 2024 however no extension etc. i assume i can extend my subscription at current discount and not only get better credit for remaining amount on subscription after clicking to go ahead
@deep dock
Exactly.. is it solved now?
@tropic sphinx has earned the Lux Level 1 role!
Is discount only for new users?
Correct, will take a day or two for access to be rolled out to all Ultimate members
I’m am on this waiting list as well.
Current users as well, it will prorate the discount to your current plan. In some instances, there will be virtually no or little costs difference owed
Thank you Micky 🙂
Then in next billing cycle will revert back to regular plan @tropic sphinx
The ability to add on top of current plan to extend, will probably be implemented into the billing page hopefully this week, fyi as another option
But the upgrade is only applied to our current plan/expiration date. It doesn’t extend our current plan. My plan expires in mid December. By upgrading, I get a $13 refund but will be charged the full price in a month
Correct.
Will the extend option be available for those of us before the Black Friday deal ends?
I believe they plan to make this happen before BF ends
We will know details before BF ends
Thanks
@dull dune has earned the Lux Level 1 role!
LuxAlgo was a going through some massive updates with these releases as well as the vast amount of members within our community. LuxAlgo is a huge ecosystem

Thanks.. hopefully it gets updated before end of sale.. it cld have been as simple as TV ( where u can extend days of subscription)
Hello Guys, are there still problems with the update? I've been waiting for more than 10 hours 😅
hello, unfortunately i have forgotten my password. i do not receive a one-time password. ( I have been trying since yesterday ) is there another possibility? greetings
@feral lava hello Smack, support team has transferred my TV account to my new email address (not sure how to confirm this). Can I log into my old email address and cancel the subscription?
To make sure, have support help you on this
Maybe they have done that for you already? Confirm with them
Thank you very much! just waiting for the support team to respond back via live chat
(I am in a rush as my current subscription ends tomorrow 😅 )
will fix this for you!
Hi, I somehow lose my access to PAC, Oscillator backtesting.
It was fine 7-8 hours ago.
I've tried restarting few times but still no result.
Refresh now @dense edge on TradingView
Contact support on the website chat widget to have them help you out on this
refresh, just fixed for you
You can mange you account here
Manage your LuxAlgo account and get useful resources. For issues with your account or help logging in - email support@luxalgo.com. Join discord.gg/lux for community & core team support.
Got it now, thanks for the fast support!
I canceld it but it still says i have subscrition till next year?
Hey @little dirge refresh TradingView, this is now fixed for you!@
Yep you paid for a discounted yearly plan just 30 minutes ago, so even though you cancelled, you have access until Nov 21 2024! 🙂
if you're requesting a refund, this is doable through our billing support on https://luxalgo.com
Hi guys, I just new subscriber for ultimate plan, anyone here have any strategies for Forex 5M or 15M with high win rate
You can head over to the Ultimate rooms here #🧬ai-chat #🧪share-strats-indicators
Thanks, will have a look in there
exact same thing has happened to me too
yeah
@feral lava hope this will get solved.. i went through this channel.. seem to be already notified by existing customers already..
i click the button to connect account, but the website cannot open
@sand gazelle has earned the Lux Level 1 role!
Good morning guys, both PAC and Matrix backtester seem to have gone MIA since last updates. Please re add them to my TradingView
Thanks Master, I refresh and create a new profile, they don't appear, if I search for them manually the red padlock appears
You may search them manually and later add them to favourites 😍
When someone gets the chance could they please add the backtesters back into my TV? My TV user name is tkrhyn. Thanks
Kindly try using another Web browser
Make sure to delete cookies and cache
Within the next 2 days
@dense edge
I use another web browser, but it still not open
Give me few mins will get back to you
OK, thanks
What package have you upgraded ?
Premium or Ultimate?
Ultimate
Have you paid for Ultimate Yesterday or today by any chance ?
Coz I don't see any role tagged to your account 🙂
Kindly DM me your purchase Invoice please
i paid 1 hour ago
mine is locked too all of a sudden
if I want to buy the monthly subscrtiption with BF discount....is it just for one month or I will be billed monthly for the discounted amount from this moment?
Delete from here and Private message me instead
Only the 1st month.. 2nd payment will be back to normal billing price
@amber siren Hello Sir, i hope team is looking into it .. being current customer and not able to take advantage of BF discount is not ok..
Hey there ... Sorry for the delay ... LUX recommends you to please contact our billing team on website chat widget now
Buna ziua , am achizitionat pachetul cu backtest dar nu pot sa il bag pe tradewiew
Hello, I bought the backtest package but I can't put it on tradewiew
Buna ziua , am achizitionat pachetul cu backtest dar nu pot sa il bag pe tradewiew
username is tradetorchglobal
numele de utilizator este tradetorchglobal
name tradetorchglobal
Just send email to Support@LuxAlgo.com or message them on website chat widget
Please note : Spare them sometime .. they are having huge vols of tickets as of Black Friday Sale @hidden beacon
K
ok
how do i get backtesting indicator ? @feral lava
👉 Login & Upgrade to Ultimate Yearly at 60% off for Black Friday only here: https://app.luxalgo.com/pricing
https://discordapp.com/channels/641770286638694402/728665728869335190/1176160041569615902
Hi, I have a lifetime access to Luxalgo and used backtesting system beta as well, yet now as it was released, I only see the backtesting for Signals, and there is no PAC and Oscillator based backtesting modules. How can I get them?
@amber siren Now I am premium, Normally I paid by PayPal and I would like to upgrade to ultimate but no PayPal method for payment.
Further details of when here #🔊ai-backtesting-news message
Hello,is it possible to create a trading bot following the signals of the backtesting system and sending them to bybit?
I wouldn't call it a bot. You can use alerts with the backtesting system and then use webhooks to integrate to a 3rd party automation platform which would then connect to ByBit. Webhooks is a standard feature of alerts in Trading View.
ok thanks but can it differentiate the different instruction like entry,exit,stop loss
It = backtesting system? that would depend on your automation platform. There are alerts that you can use with the backtesting system for each event.
ok thanks for the info i will do some research
hi,, i can see one backtesting is my invite only script
the signal and overlays one
Ask around in the https://discord.com/channels/641770286638694402/820503399232700436 on who has used automation. You don't need the backtester to integrate the indicators with trading view. You only need the alerts.
Hi, for the existing subscribers is it not possible to get this Black Friday offer and is it only for new subscribers?
I believe it all depends on country to country web browser you use
You may have the options to use Gpay or Credit/Debit Card
Old and new customer avails the offer 🙂
When I upgraded to Ultimate, I have no other option to renew with this Black Friday offer
click on the current plan and what does it say next ?
Hi, any update on paypal option for upgrade ? Emailed support team with screenshots , it is not visible for payment. no response from them
Spare them sometime .. they are having huge vols of tickets as of Black Friday Sale
Not going to next step for payment
Send email to Support@LuxAlgo.com or message them on website chat widget
Ok
Hi
Hello
I currently have a pro subscription, but is ultimate better? what is the difference?
@eager maple has earned the Lux Level 1 role!
Is the strategy testing tool available on the pro plan?