online queue match kept overtime and cancel

[onyx willow]

for the past week i've tried about 5 times, i got match (it stuck at the "matching" screen) and just cancel after a while and i'm not sure why. Create and join lobby was fine though.

https://youtu.be/p5St4BhbEWc

record it to demonstrate the problem

[modern quartz]

Do you have any antiviruses/VPNs blocking inbound/outbound connections?

[onyx willow]

is there any way to check? I looked it up and still confused about what inbound/outbound are. But I do have a antivirus that expired long ago.
Don't have VPN for sure.

[modern quartz]

I see - How many servers do you have selected in your regional preferences?

[onyx willow]

four, singapore, tokyo, seoul, one i forgot

oh the last one was jakarta

[modern quartz]

Can you try removing jakarta and matching again?

[onyx willow]

will try but maybe need a day or two, it was night at my time and usually no people queue at the time

[modern quartz]

Understood!