5 momths of RMAs

[wooden saddle]

(Summary: 3 MSI Godlike boards, they closed my case, it's been 5 months and I still don't have a working PC or a physical motherboard in my possession. Need help with my service center.)

I built a PC for purpose, literally draw out every PCB and their traces on the market from X670/X670E X870/X870E. The motherboard that met the requirements was the X870E Godlike.

I invest the money, build the PC, and find out my New motherboard has a grounding issue. June I contact MSI. They confirm it's a grounding issue, I send it in (with care).

It is now November. They have sent me two replacement Motherboards: one that is so damaged someone did repairs with a literal Sharpie marker, there was broken plastic parts in ARGB headers, and every screen looked like a used ice rink of damage including chunks ground off the edges of said screens.

The second replacement had bent pins. That I had to explain. "Even if the motherboard works with these bent socket pins, I can't accept this because if I have any issues in the future my warranty will be denied immediately because of the bent pins."

I send the second replacement motherboard back and they close my case.

I contact them again, open a new case and it has been weeks. Weeks, and they are still "looking into it".

I have video of every box opening, I'm a really pleasent person to deal with and I've politely requested three times through the process to talk to a manger or requested contact with another department that could escalate the case and each time I get responses that completely ignore those requests.

Tonight they close my case again, after telling me I didn't need to reply to the automated email messages every 48 hours.

Anyone have contacts at MSI support?

This was the second time I requested management or a supervisor to review my case and was ignored.

This was a 3rd direct attempt to get help from someone (manager or anothe department) at MSI and again they replied to my message by completely ignoring my request like the plague.

And I made a point of ONLY discussing this one question in this email and they still avoided it.

[wooden saddle]

Anyone at MSI social media able to pass this along to a department to investigate?

I see my post is still grayed out. So I assume you're seeing this message and not approving it to post.

Totally understandable, I can see how this might appear bad for MSI. So, can anyone here help getting a review of my situation? My private messages are open for contact.

[wild osprey]

are you US based or Canada? @wooden saddle

[wooden saddle]

Canada, Ontario to be more specific.

[wild osprey]

can you DM me your ticket number/RMA

[wooden saddle]

Tho, I don't know if someone has already managed to assist, as I have recived this email from the local service center.

Dear Customer,

Your new replacement is ready to ship, pls. confirm if the address below still correct, Thanks!

That was sent yesterday and that was all the message said. So I don't know if they mean "New" or new used replacement.

[wild osprey]

you should respond to that email

[wooden saddle]

I did, just a waiting game now to see if i receive another broken board. But hope for the best prepare for the worst.

Thank you for reaching out tho. It is appreciated.

Are you an employee of MSI? Because it would make me feel a little better in my purchasing (and suggestion) decisions that someone has the ability to attempt to assist in what I would consider extreme circumstances such as these.

[wild osprey]

Just for future reference, no one can help you without displaying the ticket number.
Also, keep in mind for TOP end boards, they have limited spare units especially in the CA office. US may have a larger but limited stock as well. Most come from HQ/Global. So they can only do so much to satisfy all customers, while it seems like they are closing your tickets 'intentionally', they are trying their best to get all tickets that come in daily to be fulfilled by order. CSR staff can only do so much especially if it's RMA specific department. So hopefully you understand and forgive them for responses that seem vague.

[wooden saddle]

Because I help people plan builds and even build their PCs both in person and over discord for free and frequently.

The last 4 or 5 builds we're MSI motherboards, 3 of them being the x670e gaming plus wifi for it's a great value in the market for awhile now.

Those are recent builds that went from concept to completion with my help