Hello, I bought an MSI monitor that has a circle of LEDs behind it, but I don't know how to activate it, does anyone know?
#Monitor MSI
past holly
past holly
My monitor is MAG342CQRV
azure stone
Open osd
Go to settings
RGB led
And pick what style you want
Here is the manual
Page 2-10
azure stone
What happens when you click power button
It's supposed to be right there
You might need a firmware update
MSI site is being laggy I'll check later
past holly
You might need a firmware update
i install the latest driver :/
past holly
What happens when you click power button
turns off
past holly
MSI site is being laggy I'll check later
oh, thanks men
azure stone
turns off
Okay I'm not sure what's wrong
Yea from all the online forums and comments, RGB control should be on your osd menu
Maybe a reset might work but not 100 percent sure
And you lose your video settings
past holly
okay, i am going to reset
reboot the system just in case
now i can't modify the game mode
hahah
azure stone
Eco mode off
azure stone
Is rgb control there?
azure stone
Wow I have no clue, maybe MSI support can help
Also don't forget to enable g sync on your monitor because you reset it
!support
bitter gullBOT
If you have an issue with a MSI product or software, please contact support for your region 
https://www.msi.com/support
If you're located in the US, you can begin an RMA request form here: https://service.msicomputer.com/msi_user/support/rma_form.aspx
If you want to chat with a tech support rep first to see if there's anything you can try before having to send your product in, they can be reached via the online Live Chat here: https://ccc.msi.com/msi_chat_service/us
past holly
i tried to send a ticket, but i hit send and it doesn't work
let's see if it works now
rotund star
i tried to send a ticket, but i hit send and it doesn't work
hey are you sure about the model number?
Is there non-RGB version?
azure stone
The only thing I can think of is the monitor is non addressable rgb
It's just set to a certain RGB profile
rotund star
yeah idk
azure stone
That you can't change through osd or an app
rotund star
Actually @past holly Have you tried MSI Mystic Light?
rotund star
Maybe Mystic Light can control the monitor's RGB?
azure stone
I see them
past holly
Maybe Mystic Light can control the monitor's RGB?
I tried some of that but it asks me for the serial number and an SHK code.
no?
rotund star
yeah see them too so we are looking at the right monitor
rotund star
What does Windows Display settings show?
rotund star
Does it see your monitor model?
rotund star
Settings > System > Display > Advanced display
rotund star
yes
azure stone
thats a different monitor
you said it was rv
actually its giving the same info on the manual
past holly
oh, im so sorry
azure stone
same exact spot
past holly
but
on the page where i bought it in the photo it has leds, is it a problem with the page?
azure stone
As i said it should give you the option to change rgb
azure stone
but its not showing up, you probably have to mess around with it
past holly
Different monitor but same manual as Los said.
oh, its true
azure stone
MSI support is your best bet
rotund star
i don't know. Have you tried the updates found on the monitor's support page?
rotund star
yeah but still that wouldn't explain the missing RGB on OSD.
rotund star
yeah try MSI support. Get your serial numbers model name and such for them
azure stone
is with display port?
if you are connected to pc, yes use display port
past holly
okay, thank you very much to both of you
past holly
if you are connected to pc, yes use display port
okay, i will try that
azure stone
I dont think this will change anything but display port is a better connection
rotund star
okay, i will try that
Weird... are some updates available only after registering your product?
Can you download this: https://www.msi.com/support/technical_details/MNT_SW_MSI_Preloaded_Software
The only utility that I see on your monitor's support /downloads page is the Display Kit.
past holly
I dont think this will change anything but display port is a better connection
display port is the same
past holly
The only utility that I see on your monitor's support /downloads page is the Dis...
mmm
i have that
but
no rgb led
rotund star
I don't see Gaming Intelligence so I guess your monitor isn't supported.
rotund star
so weird, if the image has leds on the msi page
I don't know.
Sorry we couldn't be more helpful.
Let us know what MSI support says. 😉
past holly
Sorry we couldn't be more helpful.
no problem, thank you very much for everything