gray swallow
Hey
Have a fairly old msi laptop, from 2019. It very recently, as in the last 2 days, has had issues with the mouse pad not working until
computer restarted or I pligged a mouse in. It would then work for a little bit before going back to problems.
Just recently however, I checked device manager and it no longer shows a touchpad there. My mouse is shown in the pointing options sub category of drivers, but not the mouse pad.
Any help?
Update.....I found it by selecting show hidden items, but it gives this error code whenever zi try doing anything withe the drivers.....
unkempt kettle
Update.....I found it by selecting *show hidden items*, but it gives this error ...
Hey. Have you tried going MSI’s site to redownload the driver for your model laptop?
gray swallow
Hey. Have you tried going MSI’s site to redownload the driver for your model lap...
Hey, sorry for late reply. Even if drivers are downloaded, they cant be installed
unkempt kettle
Hey, sorry for late reply. Even if drivers are downloaded, they cant be install...
What happens when you try to install them?
gray swallow
What happens when you try to install them?
Nothing, absolutly nothing.
No error message, no succses message, nothing.
unkempt kettle
Nothing, absolutly nothing.
You click to execute the install and nothing pops up that will allow you to know the install has started? Have you tried uninstalling the driver and letting windows try to automatically reinstall the driver for you?
gray swallow
You click to execute the install and nothing pops up that will allow you to know...
Yes I have, i have gone thru the "uninstall device" menue, and restarted. Something evidently happens as the device is no longer uninstalled, howevere it still doesnt work and still gives me the error posted above..... 😦
unkempt kettle
Yes I have, i have gone thru the "uninstall device" menue, and restarted. Somet...
What happens if you uninstall the driver, use an external mouse to install the driver manually?
gray swallow
What happens if you uninstall the driver, use an external mouse to install the d...
If you dont mind, would it be easier If I were to screen chare and show you, or maybe you could direct me there?
unkempt kettle
Direct you to where?
gray swallow
I could show you exactly what happends
unkempt kettle
Sure.
gray swallow
happens*
unkempt kettle
I don't have my headset, you can just go live.
unkempt kettle
Stay on the screen with the file names.
The bottom one is the executable that will let you install the driver.
gray swallow
Alright, so just open it?
unkempt kettle
Yep
gray swallow
admin?
unkempt kettle
Wouldn't hurt.
unkempt kettle
Got it, so no indication that it starts the install from that point.
What is the model # for that laptop?
unkempt kettle
Maybe it is different because it is a touchpad, or maybe this brand does something different, but those instructions are located under the touchpad driver.
gray swallow
This was the guide I mentiod prevously haha,
There is no file in teh fodler named * synpd.inf
unkempt kettle
Can you show me the file names again?
Locate three .inf files (to see the file extension, go to “View” and enable the
“File name extension” option).
Right-click the .inf file and click “Install”
gray swallow
which of the three inf files?
In the guide it is the shortest named one, as such i choose the shortest named one to try prevously, however the result was similar to when we trued launcing the executable
unkempt kettle
Can you split your screen to have both discord and the file thing showing, so you do not have to go between them?
unkempt kettle
Locate the file named “SynPD.inf” (to see the file extension, go to “View” and
enable the “File name extension” option).
It is the 6th one from the bottom.
gray swallow
That is the one I tried before, should I try agian?
unkempt kettle
Show me how you did it.
gray swallow
Like that
unkempt kettle
Did it show up under the mouse thing before, it just said the driver was broken?
unkempt kettle
It doesn't appear under the USB devices with a caution icon?
gray swallow
Not sure what that is, I just disabled this morning.
unkempt kettle
Sometimes if the device cannot determine what a device is it will show in the drivers as unknown.
I do not know if that is the touchpad or not.
gray swallow
I don't think so, agian the touchpad has issues before I messed with that
unkempt kettle
How sure are you that driver you are installing is the EXACT model laptop that you have?
unkempt kettle
Got it. Although it has its own issues. Have you tried using MSI Center to auto detect drivers and have that try to install it?
gray swallow
No
It be part of a serois of problems I have had, seroius degredation of performance and bsod
bsods happening*
I will go ahead and try retstarting, Ill join back as sson as it is up
Shows up now, this is what it has looked like before
Hmmm havn't seen that message
unkempt kettle
Okay, I did not see it under the mouse group before, but I saw the error it was spitting out.
That appears to just be the one that Windows installs, not the one you want. Go to update driver again.
Browse my computer for the files, incase you did not try it that way.
gray swallow
Should I try it? Or would it likely reset the issue
unkempt kettle
Hit okay.
Next, we can see if the specific file appears after.
Close that.
Couldn't hurt to restart, but I think it will just go back to what we have already seen.
It says the right driver # is installed.
Version 19.5.31.1
gray swallow
Does that mean it was in fact the right webiste/model number?
unkempt kettle
It means the driver it is detecting is the same one as the one from the site.
gray swallow
I know this computer has an outdated BIOS, do you think that might help?
just have been to worried about what I ma doing to try so far
unkempt kettle
What bios does it have?
gray swallow
Not sure how to see, but the date on the mobo is from 2018, the bios on the website is 2019, and this laptop has only gone bewteen me and my friend since then, with neither of us performing an update. However, it did go for an rma in 2020, so maybe they did it then? Unlikley tho, the rma was for the battery
unkempt kettle
You can't rule it out, but the driver for the touchpad is from 2018-08-08.
gray swallow
Do you by any chance know, will installing the same bios on top of the same bios cause issues?
unkempt kettle
I have never specifically tried, I just know anytime you try to update the bios you risk killing the system if it fails part way through, so you should only do it when there are issues.
You can check what bios version you have and decide from there.
gray swallow
How is that checked
Is that something that has to be done from boot up menu... 😦
That shi is scary
unkempt kettle
You can go into the bios to check, but it can probably also be seen from system information.
unkempt kettle
That is definitely one of those things that you have to decide for yourself on if you think you can do the update, but also it is a standard troubleshooting step when stuff is not working properly.
gray swallow
Alright. I will go ahead and try that, Ill get back on what happens.
Thanks alot for your help, truly apreciate it
gray swallow
That is definitely one of those things that you have to decide for yourself on i...
Completed succsefully, no change to device manager, and item still doesnt work.
unkempt kettle
Completed succsefully, no change to device manager, and item still doesnt work.
You can see in system information that the bios version is different?
gray swallow
You can see in system information that the bios version is different?
Yes, it went from .108 to 1.09
