Gift is gone

[shadow robin]

Hey there, could somebody please tell me where my gift was sendet or why I can‘t open my tickets on WoT console? I was totally shure, I selected the right player „Feldwebel-mine“ I bought the season pass für 12.000 Gold
It would be super if you could help me. 🙂
I also have screenshots
I bought it Saturday evening

[spiral saddle]

Hello, the player you attempted to gift already owns the Season pass. They cannot receive another one so the gift operation failed.

It looks like your account was incorrectly charged the Gold, so would need to reach out to Customer Support for assistance. https://modernarmor.worldoftanks.com/support/en/products