Keyboard completely unresponsive | Linux Mint Community🍵 | Page 1

lapis ore Apr 25, 2026, 6:12 AM

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Tell me if i well understood. You have a laptop, you plugged an additional wireless keyboard on it, and you cannot access BIOS because this keyboard is not functional during boot sequence, and that is why you are stuck ?

stoic coral Apr 25, 2026, 6:12 AM

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No, the keyboard in the laptop, not a second one

lapis ore Apr 25, 2026, 6:13 AM

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Ok, so we don't care the wireless keyboard

stoic coral Apr 25, 2026, 6:14 AM

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Yeah sorry for the confusion. No other keyboard, just the one in the laptop.

lapis ore Apr 25, 2026, 6:14 AM

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do you have wireless keyrboard plugged on that computer ?

stoic coral Apr 25, 2026, 6:14 AM

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No

lapis ore Apr 25, 2026, 6:14 AM

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ok... are you next your computer (right now) ?

stoic coral Apr 25, 2026, 6:15 AM

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I have it yeah

lapis ore Apr 25, 2026, 6:15 AM

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do you use it to communicate via discord ?

stoic coral Apr 25, 2026, 6:15 AM

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I’m on my phone for discord because I can’t type there

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But I can access discord on my computer if I want

lapis ore Apr 25, 2026, 6:16 AM

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no, it's perfect, so you can operate your computer while discussing here

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you want to boot the Mint Live USB, right ? that's why you want to access BIOS ? (I don't know the tutorial you watched)

stoic coral Apr 25, 2026, 6:18 AM

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Yes, that’s what I tried to do. But when I installed the USB, my keyboard suddenly stopped working. I want to access BIOS

lapis ore Apr 25, 2026, 6:18 AM

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wait... you mean, even under Windows you don't have working keyboard ?

stoic coral Apr 25, 2026, 6:18 AM

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No

lapis ore Apr 25, 2026, 6:19 AM

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!!

stoic coral Apr 25, 2026, 6:19 AM

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It doesn’t work at all, that’s why I’m confused

lapis ore Apr 25, 2026, 6:19 AM

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so, now, i am confused too...

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is your computer turned on right now ?

stoic coral Apr 25, 2026, 6:20 AM

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Yup, it’s on. I can type using the on screen digital keyboard on my laptop only

lapis ore Apr 25, 2026, 6:21 AM

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That should be a fast boot disorder... something like that...

stoic coral Apr 25, 2026, 6:21 AM

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Is it fixable? At least I want the keyboard to work on windows

lapis ore Apr 25, 2026, 6:23 AM

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you will try that : In your Windows menu, you choose to restart computer (not shutdown)... and once you see windows closed (your computer is restarting), you immediately spam the F2 key, pressing it repeatedly.

stoic coral Apr 25, 2026, 6:23 AM

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Ok

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It did not work

lapis ore Apr 25, 2026, 6:25 AM

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okay...

stoic coral Apr 25, 2026, 6:26 AM

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I had tried spamming F2 and other FN keys I read on the internet, but none of them work

The keys just don’t register at all, which has never been an issue before

lapis ore Apr 25, 2026, 6:27 AM

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ok

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on Windows go to Settings

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then System (in Settings)

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Then search for "Recovery"

stoic coral Apr 25, 2026, 6:28 AM

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Ok

lapis ore Apr 25, 2026, 6:28 AM

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ok, you should have Advanced startup with a "Restart Now" button

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Click here

stoic coral Apr 25, 2026, 6:29 AM

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Is it recovery or recovery options?

lapis ore Apr 25, 2026, 6:29 AM

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https://static0.howtogeekimages.com/wordpress/wp-content/uploads/2021/10/3-recovery-settings.png?q=50&fit=crop&w=650&dpr=1.5

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that...

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https://static0.howtogeekimages.com/wordpress/wp-content/uploads/2021/10/4-restart-pc.png?q=50&fit=crop&w=649&dpr=1.5

stoic coral Apr 25, 2026, 6:29 AM

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I see it!

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Ok, I found it

lapis ore Apr 25, 2026, 6:30 AM

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ok, once restart your computer should show you a blue screen witg square buttons

stoic coral Apr 25, 2026, 6:31 AM

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I see it

lapis ore Apr 25, 2026, 6:31 AM

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Troubleshoot

stoic coral Apr 25, 2026, 6:31 AM

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Ok

lapis ore Apr 25, 2026, 6:31 AM

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then Advanced options

stoic coral Apr 25, 2026, 6:31 AM

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Ok

lapis ore Apr 25, 2026, 6:31 AM

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UEFI Firmware Settings

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Then Restart

stoic coral Apr 25, 2026, 6:31 AM

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Okay, trying it

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This screen?

lapis ore Apr 25, 2026, 6:32 AM

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right... first question : is your keyboard working ?

stoic coral Apr 25, 2026, 6:33 AM

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I don’t think so. The lights aren’t turned on when I press the buttons

lapis ore Apr 25, 2026, 6:34 AM

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https://news.lenovo.com/wp-content/uploads/2023/03/06_Legion_Slim_5i_Hero_Top-e1679343468507.jpg

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shit he don't show image...

stoic coral Apr 25, 2026, 6:35 AM

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I can open it in a new tab

lapis ore Apr 25, 2026, 6:35 AM

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I beging to think it's simpler that I though

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Exit bios restart normally on Windows

stoic coral Apr 25, 2026, 6:36 AM

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So make no changes ?

lapis ore Apr 25, 2026, 6:36 AM

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nop

stoic coral Apr 25, 2026, 6:36 AM

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Ok

lapis ore Apr 25, 2026, 6:37 AM

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You cannot stay without keyboard, this is a too stupid situation

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Either your keyboard work and we back it working, or it is broken and you use your waranty

stoic coral Apr 25, 2026, 6:37 AM

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It’s not working…

lapis ore Apr 25, 2026, 6:38 AM

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wait

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you are on Windows ?

stoic coral Apr 25, 2026, 6:38 AM

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Yes

lapis ore Apr 25, 2026, 6:38 AM

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ok

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On your keyboard press Fn + Esc once

stoic coral Apr 25, 2026, 6:38 AM

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Ok

lapis ore Apr 25, 2026, 6:38 AM

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is your keyboard working now ?

stoic coral Apr 25, 2026, 6:38 AM

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No..

lapis ore Apr 25, 2026, 6:39 AM

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can you take a photo of your keyboard please ?

stoic coral Apr 25, 2026, 6:39 AM

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lapis ore Apr 25, 2026, 6:40 AM

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the backligtht is working right ?

stoic coral Apr 25, 2026, 6:40 AM

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Backlight?

lapis ore Apr 25, 2026, 6:41 AM

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keyboard back lighting

stoic coral Apr 25, 2026, 6:41 AM

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No

lapis ore Apr 25, 2026, 6:41 AM

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If you press Fn + F5 or Fn + F6 do you see something happening ?

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Fn + Space

stoic coral Apr 25, 2026, 6:42 AM

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Let me try

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Nope

lapis ore Apr 25, 2026, 6:43 AM

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Do you have a spare keyboard to plug on that computer ?

stoic coral Apr 25, 2026, 6:44 AM

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Uhh… let me check if I have an extra one

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I have a blue tooth one

lapis ore Apr 25, 2026, 6:46 AM

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useless

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You created the Linux Mint USB ?

stoic coral Apr 25, 2026, 6:47 AM

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Yes

lapis ore Apr 25, 2026, 6:47 AM

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ok, so redo the process to go in BIOS

stoic coral Apr 25, 2026, 6:48 AM

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By spam?

lapis ore Apr 25, 2026, 6:48 AM

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Settings > System > Recovery > Advanced Startup > Restart now

stoic coral Apr 25, 2026, 6:48 AM

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Ok

lapis ore Apr 25, 2026, 6:48 AM

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Then Troubleshoot > Advanced Options > UEFI Firmware Settings

stoic coral Apr 25, 2026, 6:50 AM

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Ok

lapis ore Apr 25, 2026, 6:50 AM

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Once in BIOS setup, click "More settings" and take photo

stoic coral Apr 25, 2026, 6:51 AM

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stoic coral This screen?

I am in this screen again

lapis ore Apr 25, 2026, 6:51 AM

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yes, "More Settings" button, bottom right corner

stoic coral Apr 25, 2026, 6:52 AM

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Ok

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Does everything look normal ?

lapis ore Apr 25, 2026, 6:52 AM

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Boot and take photo

stoic coral Apr 25, 2026, 6:52 AM

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lapis ore Apr 25, 2026, 6:53 AM

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At bottom, change Boot order, set USB above Windows Boot Manager

stoic coral Apr 25, 2026, 6:54 AM

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How? The key does not work

lapis ore Apr 25, 2026, 6:54 AM

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I think you need to scroll down

stoic coral Apr 25, 2026, 6:55 AM

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I don’t understand

lapis ore Apr 25, 2026, 6:55 AM

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you need to scroll down the page

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if you use your keyboard arrox key, is it working ?

stoic coral Apr 25, 2026, 6:56 AM

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No the arrow key does not work

lapis ore Apr 25, 2026, 6:57 AM

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man, i am afraid your keyboard is dead... as simple as this

stoic coral Apr 25, 2026, 6:57 AM

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Do you know what might have caused it?

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I have never had this problem

lapis ore Apr 25, 2026, 6:57 AM

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bad hardware

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use waranty

stoic coral Apr 25, 2026, 6:58 AM

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Lenovo said that they won’t cover warranty for it..

lapis ore Apr 25, 2026, 6:58 AM

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what ?

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youi said it's 4 month old

stoic coral Apr 25, 2026, 6:58 AM

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They said it’s a “customer issue” so it won’t be covered

lapis ore Apr 25, 2026, 6:59 AM

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no your keyboard is dead, it is not working even on BIOS

stoic coral Apr 25, 2026, 6:59 AM

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Did Linux cause it ? Did I do something wrong ?

lapis ore Apr 25, 2026, 6:59 AM

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no chance for that, impossible

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pure coincidence that this happened at this time

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do not mention Linux to Lenovo

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there is no Linux on your computer

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you only flashed an USB

stoic coral Apr 25, 2026, 7:00 AM

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Well it didn’t exactly install..

lapis ore Apr 25, 2026, 7:01 AM

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I tell you, you only flashed an USB, is not "installing" Linux

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Lenovo must accept warranty

stoic coral Apr 25, 2026, 7:03 AM

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They said if the keyboard doesn’t work on BIOS then it’s considered a “customer caused issue” so it isn’t covered

lapis ore Apr 25, 2026, 7:04 AM

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WHAT ?

stoic coral Apr 25, 2026, 7:04 AM

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That’s what they told me 😭 😭

lapis ore Apr 25, 2026, 7:04 AM

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how can it be "customer caused issue" ?

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your keyboard does not work at all

stoic coral Apr 25, 2026, 7:05 AM

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Hold on… I went on their website and it looks like there’s a new BIOS utility update driver I have to install. That wasn’t there earlier today

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Anyways, that’s what Lenovo told me. Maybe I can negotiate

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My last resort at this point is factory reset …

lapis ore Apr 25, 2026, 7:07 AM

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there is no negotiation man, your keyboard is not locked, there is not "lock" key, and it does not work, even in BIOS.

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Either they explain you How to restore/unlock keyboard, or they replace it

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No negotiation...

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How do I unlock my laptop keyboard using keys?

If your keyboard is locked and you can't type, the quickest and simplest way to unlock it is by pressing certain keys. Start by pressing the 'Fn' key (which is typically located at the bottom left of the keyboard) while simultaneously pressing any other key. Depending on the type of laptop you have, this should reset your lock allowing you to use your device again. If this doesn't work, then check for a physical lock on the laptop itself; some devices have built-in locks that may be blocking some of your keys from working. Make sure that this lock is open and not restricting access in any way. You may also need to pair the device with your computer once again - this is usually done by pressing a button on both devices at the same time until they connect. Once connected, you should be able to use your keyboard as normal.

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If none of that work, they must take your computer, repair it, or give you a new one

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“customer caused issue” my ass

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Also try that :

Shutdown computer, unplug power cable
Hold the Fn + Ctrl keys (don't release it)
Press power Button
Let computer starting, check whether keyboard work again

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IF Fn + Ctrl does not work, try Fn + Cpaslock

stoic coral Apr 25, 2026, 7:15 AM

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Okay… my computer is still doing the BIOS utility update. It is finishing up, I will try that next

lapis ore Apr 25, 2026, 7:16 AM

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stoic coral Okay… my computer is still doing the BIOS utility update. It is finishing up, I ...

You updated your BIOS ?

stoic coral Apr 25, 2026, 7:17 AM

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It’s doing a system update

lapis ore Apr 25, 2026, 7:18 AM

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it started that automatically ?

stoic coral Apr 25, 2026, 7:18 AM

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Lenovo’s website could scan for driver updates and it said it was missing

lapis ore Apr 25, 2026, 7:18 AM

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what was missing ? keyboard drivers ?

stoic coral Apr 25, 2026, 7:18 AM

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It said BIOS utility update

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Anyways… it doesn’t look like anything changed.

lapis ore Apr 25, 2026, 7:19 AM

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We don't care BIOS utility update... unless their BIOS is so shitty that it lock keyboard for no reason

lapis ore Apr 25, 2026, 7:19 AM

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stoic coral Anyways… it doesn’t look like anything changed.

not surprised

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Try all the "unlock" method mentioned above, but I am pretty sure this is hardware issue

stoic coral Apr 25, 2026, 7:21 AM

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Okay, going to try

lapis ore Apr 25, 2026, 7:22 AM

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https://www.reddit.com/r/Lenovo/comments/mj9gub/legion_5_keyboard_stopped_working/

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you are not alone

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well that is 5 years ago

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but that happen

stoic coral Apr 25, 2026, 7:23 AM

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Yea. It’s not working.

lapis ore Apr 25, 2026, 7:24 AM

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When you called Lenovo, you tell them about Linux thing ?

stoic coral Apr 25, 2026, 7:26 AM

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No

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I just said it was not working

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I had to talk to their chatbot though because the phone is offline, so maybe it was incorrect

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The only thing I have not done is factory reset

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At this point I think it might just be broke

lapis ore Apr 25, 2026, 7:29 AM

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stoic coral I had to talk to their chatbot though because the phone is offline, so maybe it ...

Wait to be able to talk an human, because this is clearly not a "customer caused issue" unless you poured coffee on your keyboard...

stoic coral Apr 25, 2026, 7:29 AM

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I didn’t do anything, it was working perfectly fine

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Man…

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I have such bad luck with laptops ..😭 😭

lapis ore Apr 25, 2026, 7:30 AM

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Use warranty... they must accept

stoic coral Apr 25, 2026, 7:30 AM

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I will try tomorrow.

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Thanks for trying to help

lapis ore Apr 25, 2026, 7:30 AM

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Tomorrow it's sunday... wait monday

stoic coral Apr 25, 2026, 7:31 AM

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Oh.. yeah 😭

lapis ore Apr 25, 2026, 7:31 AM

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Once you have Lenovo support, don't mention Linux, at all

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this is not related at all at this stage, as i said, it's impossible

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And tell them that even within the BIOS setup, the keyboard does not work at all

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this is clear sign of hardware failure

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explain that you managed to go to BIOS setup via Windows Settings

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etc...

stoic coral Apr 25, 2026, 7:34 AM

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I will see next time I can talk to a person

stoic coral Apr 25, 2026, 8:39 AM

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Hello. Sorry to bother again, but do you know this issue?

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@lapis ore

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(I am going to sleep now but if you have an idea I can read it tomorrow)

lapis ore Apr 25, 2026, 8:41 AM

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you tried a repair ?

stoic coral Apr 25, 2026, 8:41 AM

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I tried to hold power button for one minute. Someone on Reddit suggested it and I got this pop up

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I don’t know if it is related , I will still try to contact Lenovo about it

lapis ore Apr 25, 2026, 8:43 AM

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anyway you should yes

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try simply reboot for now

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As I said, you problem is not software related to me, it's hardware, since keyboard should at least work from BIOS setup

stoic coral Apr 25, 2026, 8:44 AM

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Ah I still can’t repair or because of the keyboard issue

#Keyboard completely unresponsive