This whole question stumped me. I believe that for a) I had to standardise the norma distribution by using the formula (mean - mu) / standard deviation = Z?
For b) I think I just do P(X < 13) or P(X <= 13), plug values of mu and standard deviation into my calculator to find the value and multiply by 100 for percentage
For c) I'm gonna be honest, I'm not sure how to approach that at all
Finally for d) I think I just compare my mean value from c) and see if it's less than 16 minutes?