Xbox multiplayer crashing

[spark vigil]

Hello! Ever since the update that adds multiplayer has come out on console anytime me and my friends try to play it just crashes the game, we have not been able to play multiplayer at all. We have uninstalled the game multiple times, tried work around a we saw but nothing works. We really want to play the game together but it just keeps crashing at the lobby screen for multi if it even gets that far! Is this a known issue? Will it be fixed soon? It’s been 2 months now and some of my friends are losing hope we will ever be able to play together 😞

Xbox multiplayer crashing

[forest crystal]

Hi @spark vigil , thank you for reaching out to us! Could you let us know which Xbox platform are the Host and Guest playing from (Xbox PC/X/S)?

[spark vigil]

Xbox series X all my friends are also on the same console save one who is on pc. The one on pc can join but no one on Xbox can join each other.

[round pecan]

I have the same issue. I can never get multiplayer to work. Both my friend and I are on Xbox Series X.

[worthy plaza]

same here me and my husband are on series s though but it keeps crashing before my husband can even load in

[raw oar]

Been having the same issue. Can host the game fine, but trying to join another game immediately crashes. This is the case for all of my XBox friends.

[wintry cargo]

Same. Have posted about it several times in the past, followed long threads of the same issue, and still no resolve.

I’m the PC player, hubs-sister-and brother in law are all Xbox and cannot join me if I host.

[forest crystal]

Hi everyone @spark vigil @round pecan @worthy plaza @raw oar , thanks for sharing some additional information. Have you tried to change your internet connection to see if the issue still persists? Also, could you let us know if the Host and Guest are playing using the same internet connection?

[worthy plaza]

Me and my husband have checked the net and it still does we even restarted our Xbox to see if it helps and we both are on the same Internet

[round pecan]

I have been unable to play multiplayer since it came out. have gone from wireless to wired and nothing. Both the host and i live in two different states so we are not using the same connection. I also believe with two different providers as well.

[raw oar]

Doubt it is my internet seeing as the three other people I am trying to play with are not even in the same city. Also it is always the guest. We can all host just fine, just no one can join the host.

And we are all having the same problem.

[dark spire]

Myself and several others posted about this months ago.

We’ve always been sent to this post: #1405695099215806484 message and then told it’s under investigation.

Honestly. At this point just tell us if Xbox to Xbox coop is even possible, we’ve been left in the dark about this for so long.

[forest crystal]

We completely understand how frustrating this must be, especially after reporting it months ago and not having clear updates since. We’re really sorry if it feels like you’ve been left in the dark, that’s never our intention.

Please rest assured that all the information you and other players have shared has been forwarded to our teams for investigation.

If you don’t mind, we’d like to gather a bit more information from you, as it could help the investigation. You mentioned you play with another Xbox Series S player — have you try joining or hosting a session with someone on a different platform (like Steam or PS5) to see if the same issue occurs?

Additionally, could you let us know if you’ve tried using a different connection (for example, a mobile hotspot) and whether the issue still happens?

Thank you again for your patience and for all the time you’ve spent helping us look into this. We’re truly sorry you’re still unable to play co-op, and we really appreciate your effort despite how frustrating this must be.

Hi there @wintry cargo @worthy plaza @round pecan , could you confirm if you're experiencing the same issue as shown in @raw oar 's video, meaning that there's no error message that showed up? In addition, have you tried joining or hosting a session with someone on a different platform (like Steam or PS5) to see if the same issue occurs?

[round pecan]

Yes the same thing happens to me. Sometimes it'll happen before the character select screen.

[wintry cargo]

I am the steam player, my husband is the Xbox players. He is the one who gets dashboarded with no error message on his Xbox when he tries to join me, the Steam player. I can confirm that at the player select when he goes to create a player, it’s an automatic crash, 100% repeatable, same issue since multiplayer launched.

[wintry cargo]

He can join another Xbox just fine, I don’t know about PlayStation as we don’t have one or know anyone who does to test that.

[forest crystal]

Could you let us know which Xbox type you/re playing from (Xbox PC/X/S)?

[forest crystal]

If your husband was the one who hosts the game, could you try to see if you'd be able to join the game?

[forest crystal]

Noted! Could you let us know where the Host and Guest are located in?

[wintry cargo]

Yes, it works that way but I would prefer to host so I can play when he’s at work without having to turn on his console and put his person in bed and through menus daily

[round pecan]

Host is located in Louisiana, USA and Guest is located in Michigan, USA

[forest crystal]

Thanks for your confirmation @wintry cargo @round pecan ! Have either of you tried to change the internet connection, such as using the mobile hotspot, to see if the issue persists afterwards?

[spark vigil]

We have checked network, uninstalled/reinstalled, had someone buy on pc and they can join someone but no one on Xbox can join it just won’t let the Xbox players connect with each other

[wintry cargo]

I have not tried that but will check tomorrow. He is hard wired and I use WIFI but obviously still same Internet and household.

[wintry cargo]

I can confirm the Xbox still crashes when trying to join Steam host, even with the Xbox on hardwired local internet and the PC on cellular hotspot. Being on the same internet source does not seem to be the problem. 100% crash rate at character creation when trying to join as shown above. @forest crystal

[worthy plaza]

It's the same issue yes but I wasn't really planning on playing with anyone besides my husband as we are a team in all games we play. Me and him are both on Xbox series s

[dark spire]

1. Not currently possible as we don’t own such devices or know anyone else that plays the game on other systems.

2. Gave a hotspot a go - No luck.

3. Gave a wired connection a go - No luck.

I’m fairly sure this isn’t a connection issue our end as we both can play other multiplayer games perfectly fine and have done so whilst waiting on a fix for this.

Forgive me;
We are always asked the same questions and told it’s under investigation, so it’s understandable why myself and several others are getting frustrated.

I haven’t seen this issue addressed in the known bugs or the dev diary channels, adding to the frustration when we see cool features being worked on, when it seems like this game breaking crash looks like it’s been brushed aside and left on the back burner (to us at least)

[spark ridge]

Hi everyone, thank you so much for taking the time to share all this information with us. We’ve reported everything back to the teams for further investigation.

We completely understand how frustrating it is to keep hearing that the issue is still under investigation, especially when it’s not mentioned in the known bugs or dev diary updates.
We’re truly sorry it’s felt like this has been left aside. Please rest assured it hasn’t 🙏

The main challenge is that we still haven’t been able to find the exact trigger or root cause of this crash, which makes it tricky to reproduce and fix.
The team is still gathering reports like yours to narrow it down, and your details genuinely help with that process.

We truly appreciate your understanding and patience while the team continues to work on this 🙇‍♀️ 🙇‍♀️

[worthy plaza]

Thank you so much 🙏🙏😊