Crash seemingly randomly with no logs generated | Stairway Games | Page 1

wise ginkgo Oct 12, 2025, 10:44 PM

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Overview:
Steam version 1.2-1240.
Crash happens in both single player and multiplayer but seems to happen more frequently in multiplayer. I have no crash logs generated (please see attached picture). The game appears to just exit with no crash report window or error log. The only reason I think it is a crash is because Windows Event Viewer shows that crashhandler64.dll is listed as a "faulting module." I verified integrity of game files and reinstalled crashhandler64.dll and no change to behavior.

Reproduction Steps:
Unsure. I have not been able to identify a single action. It has crashed at the end of the day as well as mid-day. It has crashed while doing actions and also while idling. Singleplayer and multiplayer as described earlier.

Reproduction Rate:
In multiplayer I crash at least once per day. In singleplayer it seems to be once every 2-4 days.

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Oh, I meant to add that I have watched cutscenes on both single and multiplayer with no crashes, but one of the crashes was during a cutscene in multiplayer.
Additionally, I meet minimum requirements for the game and it is installed on an SSD.

subtle goblet Oct 13, 2025, 12:59 AM

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Hello @wise ginkgo ,
I'm so sorry for the crash, and thank you for taking the time to notify us. 🙇‍♀️

Based on the crash log, we've received a similar report and are still gathering more info here⁠ https://discord.com/channels/623097219628662784/1407767476594409502 Could you also add your details there to help us keep everything in one place?

Thank you so much for your help!

wise ginkgo Oct 13, 2025, 1:42 AM

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subtle goblet Hello <@177591776478101507> , I'm so sorry for the crash, and thank you for tak...

Just to be clear, I do not have a freeze, just a crash to desktop. Would you still like me to place my info in that one?

subtle goblet Oct 13, 2025, 10:36 PM

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wise ginkgo Just to be clear, I do not have a freeze, just a crash to desktop. Would you sti...

Could you also send the video here so we can further review it? It'll really help us determine the cause of the issue!

wise ginkgo Oct 14, 2025, 2:46 AM

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Well, it's difficult to capture video due to the random nature of it. I will try when I have time though

wise ginkgo Oct 18, 2025, 1:40 AM

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Ok update: I had uninstalled and reinstalled and verified game files integrity but I uninstalled and reinstalled again and it started producing crash logs and I see the UE crash prompt now!

📎 DailySave_0.sav 📎 CrashContext.runtime-xml

subtle goblet Oct 27, 2025, 2:01 AM

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wise ginkgo Ok update: I had uninstalled and reinstalled and verified game files integrity b...

Have you ever used any mods with the game before?
Also, do you remember if a cutscene played before this issue happened? If so, could you tell us which cutscene it was?

wise ginkgo Oct 27, 2025, 3:11 AM

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Never with any mods and no cutscenes have preceded some of the crashes and some cutscenes have preceded some of the crashes. Also, since the most recent update, I no longer get a crash dialogue and no crash logs

wise ginkgo Oct 30, 2025, 1:24 AM

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I did some testing; It seemed like I was crashing around 16-17:00 every day., so I turned on the game and just stayed compeltely still. It crashed between 17 and 18:00

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I had 2-3 crashes tonight just from playing regularly and as mentioned they were all around 16-17:00 but I don't think theyu were all at the exact same time.

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Unfortunately I remain stuck on Day 2

subtle goblet Oct 30, 2025, 1:42 AM

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wise ginkgo I did some testing; It seemed like I was crashing around 16-17:00 every day., so...

Can you tell us what activities you were doing before the crash happened?
And if you weren’t doing anything, does the issue still occur?

wise ginkgo Oct 30, 2025, 12:42 PM

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Per my previous messages it happens whether standing completely still in the room and not performing any actions. I crash somewhere around 16:00-18:00

subtle goblet Nov 4, 2025, 10:53 PM

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wise ginkgo Per my previous messages it happens whether standing completely still in the roo...

May I ask if the issue still occurs in your game after the new update?

dim veldt Nov 4, 2025, 11:15 PM

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I'm experiencing this issue right now, afte rthe update with multiplayer. My friends steam cloud suddenly stopped being in sync as well as my own

subtle goblet Nov 4, 2025, 11:29 PM

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dim veldt I'm experiencing this issue right now, afte rthe update with multiplayer. My fri...

It looks like you're experiencing an issue with the Co-Op game—thanks for letting us know! We have a dedicated channel for Co-Op reports here: ⁠⁠⁠⁠⁠⁠⁠⁠https://discord.com/channels/623097219628662784/1405384975137898524
When you have a moment, could you please repost your report there? It'll help us keep everything organized and make sure we can address the issue more efficiently.

Thanks so much for your understanding

wise ginkgo Nov 7, 2025, 6:02 PM

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I am still having the issue both single and multiplayer

subtle goblet Nov 10, 2025, 2:22 AM

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wise ginkgo I am still having the issue both single and multiplayer

Can you please confirm if you still get a crash log after the issue happens?
If yes, could you share it with us so we can compare it with the previous one?

wise ginkgo Nov 10, 2025, 9:27 PM

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I no longer get a crash log after the update

subtle goblet Nov 12, 2025, 12:10 AM

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wise ginkgo I no longer get a crash log after the update

Thanks for the update! Could you please check if the issue still happens when you create a new save?

wise ginkgo Nov 15, 2025, 12:14 AM

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The issue still happens when I use a new save. I uninstalled and reinstalled for good measure.

subtle goblet Nov 16, 2025, 11:11 PM

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wise ginkgo The issue still happens when I use a new save. I uninstalled and reinstalled for...

Could you share your in-game graphic preset settings and the specifications of your device, including details such as the CPU, GPU, RAM, and HDD/SSD? You can check how to do it here: https://techguided.com/how-to-check-your-computer-specs/

Tech Guided

How to Check Your PC Specs in Windows

In this easy-to-follow guide, we'll walk you step-by-step through how to quickly check your computer's specs (CPU, GPU, motherboard, & RAM).

wise ginkgo Nov 18, 2025, 6:46 PM

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CPU: AMD Ryzen 7 9800X3D 8-Core Processor, 4700 Mhz, 8 Core(s), 16 Logical Processor(s)

GPU: NVIDIA GeForce RTX 5080

RAM: 64 GBs

SSDs: one 2 TB NVMe (WD Black SN850X, one 4 TB NVMe (WD Black SN850X) and one 4 TB SSD (generic brand), one 1 TB SSD (Samsung SSD 970 Pro)

My graphics preset is Epic but the crash happens even when set to very low and at every setting in between. I have only ever insstalled the game on my 2 NVMe drives.

wise ginkgo Dec 4, 2025, 2:32 AM

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Hello, I just tried a new game and it crashed at 15:50 but I think it was likely when it was changing to 16:00

terse edge Dec 5, 2025, 4:10 AM

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wise ginkgo Hello, I just tried a new game and it crashed at 15:50 but I think it was likely...

Hello! Did the recent crash generate a crash log for you this time, or is it still not creating any logs? 😮

wise ginkgo Dec 6, 2025, 8:03 AM

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Still no logs unfortunately. I'm sorry, I wish I could be more helpful. I have been trying to clear up space on my disk so I can record it happening.

terse edge Dec 8, 2025, 2:56 PM

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wise ginkgo Still no logs unfortunately. I'm sorry, I wish I could be more helpful. I have b...

Ahh no worries at all, thanks for the update! 🙂

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Whenever you’re able to record it, feel free to share it with us, but no rush. Clearing some disk space first is totally fine ^^

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In the meantime, could you try switching to DirectX 11 to see if it helps with the crashes?

Launch the Steam client on your PC.
Click on the Library tab to view your games.
Find Coral Island in your game list, right-click it, and select Properties.
In the General tab, look for the Launch Options field.
Type the following into the Launch Options box: -dx11
You can now close the game’s properties.
To ensure the change takes effect, close and reopen Steam.
Reboot your computer to fully refresh system settings.
Start Coral Island again — it should now run using DirectX 11, which may improve stability and performance.

wise ginkgo Dec 10, 2025, 12:25 AM

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Is there any verification that the game is running in DX11?

terse edge Dec 10, 2025, 2:30 AM

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wise ginkgo Is there any verification that the game is running in DX11?

Hi! Since Steam doesn’t show which DirectX version the game is using, the easiest way to confirm it’s running in DX11 is by adding -dx11 to the Launch Options (just like in the steps we shared earlier). Once that’s set, the game will start in DX11 as long as it supports it! 🙂

wise ginkgo Dec 10, 2025, 4:39 AM

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Ah ok. I was just wondering how else to verify it is in dx11 in case restarting steam and my computer after setting the launch flag didn't work for some reaso; I will try the above steps.

wise ginkgo Dec 11, 2025, 2:19 AM

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Update: It still crashes but later

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Once around 17:10 and the other at 17:50

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I know software-hardware interactions can be weird but in general my setup has been quite stable for even fairly demanding games.

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No crash logs generated either time it crashed.

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Both were with brand new games also.

terse edge Dec 12, 2025, 2:04 PM

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wise ginkgo Update: It still crashes but later

Thanks for the update! Noted that it still crashes even after switching to DX11 😔
Do you recall how long you had been playing in real time before each crash? Also, how many in-game days had you completed, and what activity were you doing when the crash occurred? 😮

wise ginkgo Dec 12, 2025, 2:27 PM

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At this point, my testing involves starting a new game, enabling skip intro and disable tutorial, then parking outside my house. It crashes around 1700 on the first day.

terse edge Dec 18, 2025, 3:15 AM

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wise ginkgo At this point, my testing involves starting a new game, enabling skip intro and ...

So sorry for the late reply, and noted on this. If possible, could you please share a video of the crashing issue? It would really help the team take a closer look at what’s happening on your end 🙇‍♀️

wise ginkgo Dec 18, 2025, 11:35 PM

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Hello, I was able to make a recording but I would prefer it not be public; would it be ok if I sent it to you privately or is there a different way?

terse edge Dec 22, 2025, 6:49 AM

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wise ginkgo Hello, I was able to make a recording but I would prefer it not be public; would...

Yes, that’s totally fine! You can send the link or the video to me via DM approve2

terse edge Jan 6, 2026, 12:02 AM

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Hi hi @wise ginkgo, quick question from the team: have you updated all your drivers to the latest version (especially your GPU)? 😮
There’s a chance this could be related to lighting, since 5–6 PM is the day-to-night transition. We still need to dig deeper to confirm, but it’s a possible cause.

wise ginkgo Jan 6, 2026, 1:59 AM

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I had at the time but I would not mind to reverify.

terse edge Jan 12, 2026, 1:14 PM

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wise ginkgo I had at the time but I would not mind to reverify.

Okie dokie! Please let us know once you’ve had a chance 😊

terse edge Jan 16, 2026, 2:02 AM

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Hiyaa @wise ginkgo, just a quick heads up! I’ve reached out to you via DMs so we can look into this a bit further. When you have some time, feel free to check it and let us know. Thanks, we’re looking forward to your reply! goatlove2

wise ginkgo Mar 16, 2026, 9:16 PM

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It has been a while but I may have another piece of the puzzle, though. I uninstalled my SteamVR after I noticed it was running any time I opened Coral Island. After uninstalling, the game seems much more stable. More testing needed but I am no longer crashing at the same point. This isn't really a long term solution for me as I quite enjoy using SteamVR. I am not aware of any VR features of Coral Island; it seems like something is flagging it as a VR game because usually SteamVR only runs for games that use VR. Please let me know if you need any more info.

terse edge Mar 16, 2026, 11:55 PM

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Hello! Thanks for sharing these details and getting back to us! 🙂

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Ahh about the VR thing, we’ve received a few reports about Coral Island being detected as a VR game as well. Have you completely uninstalled SteamVR now? 😮

wise ginkgo Mar 17, 2026, 4:38 AM

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Yes I completely had to uninstall Steam VR, which isn't an ideal long term solution but for the short term seems to be working

terse edge Mar 17, 2026, 7:25 AM

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wise ginkgo Yes I completely had to uninstall Steam VR, which isn't an ideal long term solut...

Ahh, another player who had this issue mentioned something similar: they removed the openxr_loader.dll file from the Coral Island folder.
Could you try reinstalling SteamVR again, then removing that file, and see if the game runs normally? 😮

wise ginkgo Mar 17, 2026, 4:44 PM

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I will try it when I can and let you know, thank you!

terse edge Mar 18, 2026, 12:00 AM

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wise ginkgo I will try it when I can and let you know, thank you!

Yup yup, take your time! We'll always be here approve2

wise ginkgo Mar 20, 2026, 5:20 AM

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For clarity, I moved the file steamapps\common\Coral Island\Engine\Binaries\ThirdParty\OpenXR\win64\openxr_loader.dll . And it seems to work! I will let you know if it breaks again! Thank you for your help! I'm excited to finally be able to play!

terse edge Mar 20, 2026, 7:32 AM

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Oooh let’s gooo, thanks for the update! That’s a relief to hear aww2

#Crash seemingly randomly with no logs generated