Saved data corrupted

[remote oak]

Every time I open the game, I’m left with this message. Sometimes I lose a day or two but this time I lost my entire saved data. I’m on ps5 and the game version is v1.2-1240.

[naive shard]

Hello @remote oak. Thank you for sending a report to us, and we really sorry about this issue! 🥲

When you press OK and then try opening your save file again, does it work? 😮

[remote oak]

Sometimes the game acts like normal and I’ll get lucky and lose no progress, other times, I lose just a day or so and I’ve had my save completely wiped twice.

Returning to menu doesn’t cause this message to pop up but closing the app and reopening it later does.

[naive shard]

Ah, got it—so this pop-up always shows whenever you launch the game from PS Home?
And when you said you lost a day or so, do you mean the game actually crashed, or that when you loaded your save, the progress had rolled back a day or two? 😮

[remote oak]

Yes. It shows when the game is first launched but never crashes. The game is smooth. It’s like the save just disappears from the load game menu like it was never there

[naive shard]

Ah I see—could you grab a screenshot of your save list too? We’d like to take a look! 😮

[remote oak]

They all deleted and went back to default like this

[naive shard]

Noted! If you start a new game, play for a day, then go back to the main menu—does the new save file you created show up? 😮

[remote oak]

It does until I close app

[naive shard]

And when you reopened the game, the save file was missing? Did you happen to see a loading icon in the middle of the screen?

[remote oak]

Correct. It’s just empty like the screenshot. No loading icon

[naive shard]

I see—could you please follow the steps below and share a screenshot with us?

• Go to Settings > Storage > Console Storage > Saved Data > Pencil Details
• Take a screenshot of the details and send it here

[remote oak]

I followed the steps but there doesn’t seem to be a pencil details option when clicking saved data

[naive shard]

Could you please share a screenshot after you click on Saved Data?

[remote oak]

The first screenshot is immediately after clicking saved data and the second is if I click on ps5 games and hover to the game

Apologies if it’s been too much trouble

[naive shard]

Ah, no problem at all—thank you so much for sending this over. I’ll check in with the team first and get back to you once I have an update. Really sorry for the wait, and thank you for your patience! 🙏

[remote oak]

I was wondering if there’s an update on this issue?

[naive shard]

Hi hi, this issue should be fixed in the latest update, v1.2-1241. Could you try loading your save file to see if you’re now able to continue playing? 🙏

[remote oak]

So far the save file hasn’t been corrupted after multiple attempts 👍

[naive shard]

That’s such great news! 🎉

Thank you for confirming that you’re able to play normally again. Please don’t hesitate to reach out if you run into any other issues, we’re always happy to help!

[remote oak]

After a couple days, I tested what causes the corruption since I happened to experience it again. It is caused by closing the application before the main menu loads up.

[naive shard]

Ah, so your save file got corrupted again? When you mentioned closing the app before the main menu loads, do you mean going straight back to the PS5 home screen, or turning off the console completely? 😮

[remote oak]

Yeah. Starting the game up and immediately closing it to go to the ps5 Home Screen before the main menu pops up causes it. I tested it on a new account so I wouldn’t sacrifice my main save so that’s all good. A simple troubleshoot is to not close the app until you’re in the saved file to be safe. Love the game so far! One of the most enjoyable farming games!

[naive shard]

Oh my goodness, thank you so much for testing this, and even creating a new account to check it!
I have a quick question: do all of your save files become corrupted when you follow these steps? Also, when you load back into the game, do you always get the same corrupted popup as before? 😮

[remote oak]

Yeah. When it doesn’t get corrupted, the pop up is never seen but when it does show, a backup has a chance of not being wiped but for the most part, it all gets wiped.