Can't get past ridges in Merfolk Kingdom

[hot oriole]

Platform: Steam PC
Steps to reproduce: first time it has happened, came out of general store after quest to go to store and couldn't head up the first few steps and then after managing to head up from the middle (where the trodden path is), I couldn't head up to the next few steps.

[sudden mural]

Hiya @hot oriole , we're sorry that you're experiencing this issue! Can you tell us your current game version? Along with that, could you provide more details on what you were doing before the issue occurred and the in-game date when the issue happened?

When it's convenient for you, could you also send your Save File and Backup Files here so we can take a closer look into the problem? These details will help us in further investigating the issue, thank you

[hot oriole]

Sflr, I didnt have time to play until now again, but I'm still experiencing the same problem after 4 months

Current game version: v1.1b-1237

I dont think me doing anything prior resulted in being unable to get past the ridges, because it happens everytime I go down, I can't get back up 😂

[hot oriole]

Hope this helps

Also there was another same bug report, the player uses PC controller and said she could get through using keyboard but I'[m using keyboard and I couldn't so hope this is useful info

[leaden basin]

@hot oriole I'm mainly a console player but have played pc games. You might have already done this but have you tried verifying integrity of game files on steam? It's just a way to fix anything that made have loaded it incorrectly, outdated, or corrupted.