#Crashing upon opening the game.

1 messages · Page 1 of 1 (latest)

crimson wind
#

Three times now, as soon as the title screen opens, the game crashes. I am unsure if this is an issue within the game or with Unreal Engine itself. I tried looking the error code up but it seems that most people who receive it are using UE to actually make a game, not play? Which I am not doing? Any insights would be appreciated, thank you!

Game Platform: Steam
Game Version: The game crashes on the title screen every time so I'm unsure. I think the last update I got was HotFix v1.1-1226
Input Mode: Keyboard and mouse
PC and GPU specs details
Intel(R) Core(TM) i7-10875H CPU @ 2.3 GHz, 2304Mhz, 8 Core(s), 16 Logicsl Processor(s)
Windows 11 Home
NVIDIA GeForce RTX 2060 with Max-Q Design
Intel(R) UHD Graphics (two different GPUs are listed but i believe the main one is the NVIDIA?)
16.0 GB (15.8 GB usable) RAM
SSD: NVMe PC SN730 NVMe WDC 1024GB
Crash log:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR')

ProjectCoral_Win64_Shipping!FD3D11EventQuery::WaitForCompletion()
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHIEndDrawingViewport()
ProjectCoral_Win64_Shipping!FRHICommandListExecutor::ExecuteInner_DoExecute()
ProjectCoral_Win64_Shipping!FRHICommandListExecutor::ExecuteInner()
ProjectCoral_Win64_Shipping!FRHICommandList::EndDrawingViewport()
ProjectCoral_Win64_Shipping!FSlateRHIRenderer::DrawWindow_RenderThread()
ProjectCoral_Win64_Shipping!FRHICommand<FSlateEndDrawingWindowsCommand,FSlateEndDrawingWindowsCommandString>::ExecuteAndDestruct()
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit()
ProjectCoral_Win64_Shipping!RenderingThreadMain()
ProjectCoral_Win64_Shipping!FRenderingThread::Run()
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run()

#

I have played this game once or twice a day for months now, including yesterday, and there have been no updates to my system or UE (as far as I know) since yesterday, so I'm unsure what's triggering this now

misty herald
#

I'm sorry for the crash issue that you've encountered, Anya. Thank you for taking the time to report this to us.

May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD, etc.)? You can check how to do it here https://techguided.com/how-to-check-your-computer-specs/

Tech Guided

In this easy-to-follow guide, we'll walk you step-by-step through how to quickly check your computer's specs (CPU, GPU, motherboard, & RAM).

crimson wind