Crash while loading back-up file | Stairway Games | Page 1

lilac raft Jun 21, 2023, 11:33 AM

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Reproduction steps:
Explain how the crash happens:
By Trying to load both the recent back-up file and old back-up file

Repro Rate:
How often does the crash occur? (100% if every time you retry the repro steps)
100%

Crash log :
please copy and paste the crash log or attach it as a txt file:

Additional Image/Video :
You can post directly or share links to the image hosting site/ Google Drive for multiple images

Include Game Version:
Early Access v0.4-66637

Put your PC and GPU specs details:

CPU
- Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz

GPU
- NVIDIA GeForce RTX 2060 6 GB

RAM
- 8 GB Kingston @ 2666 MHz
- 8 GB Kingston @ 2666 MHz

Operating system
- Microsoft Windows 10 Pro 64-bit

Motherboard
- ASUSTeK COMPUTER INC. EX-H310M-V3 R2.0 (LGA1151)

Storage
- WDC WDS240G2G0A-00JH30 224 GB
- ST1000DM010-2EP102 932 GB

alpine isle Jun 21, 2023, 1:27 PM

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I've been having the same issue for a couple of days now. Played Saturday, everything appeared to save fine, when I tried to play on Sunday trying to load either the save or the older backup caused the game to crash x_x

lilac raft Jun 21, 2023, 1:52 PM

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alpine isle I've been having the same issue for a couple of days now. Played Saturday, every...

I hope they could fix it soon dear 😢 or it's going back to the stone ages for us 😦

coral lark Jun 21, 2023, 10:55 PM

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Also having the same problem 😢

prime jewel Jun 22, 2023, 3:12 AM

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Hi guys! thank you so much for your report! yes we have received report with similar crash log, and the team is currently working on the fix!💪

Thank you!

somber shore Jun 22, 2023, 4:19 AM

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❤️ thank you! It's happening to me too. I was just coming to share my error log. Would you like it, @prime jewel , or nah? 🙂

prime jewel Jun 22, 2023, 4:25 AM

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somber shore ❤️ thank you! It's happening to me too. I was just coming to share my error log....

sure if you don't mind! I'll be checking on it too 😄

somber shore Jun 22, 2023, 3:04 PM

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Here you go, @prime jewel ! 🙂

📎 20230622_coral_island_crash_log.txt

prime jewel Jun 23, 2023, 2:34 AM

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somber shore Here you go, <@401760421419286528> ! 🙂

Thank you so much! yes this is similar to the previous report, I've added them to the notes as well. thank you 😄

somber shore Jun 23, 2023, 2:51 AM

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Thanks, @prime jewel . 🙂 I hope it's an easy fix! I'd be sad to lose all my progress.

somber shore Jun 24, 2023, 2:47 AM

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@lilac raft were you able to get it to load? Or did you start a new game? 🙂

lilac raft Jun 24, 2023, 6:16 AM

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somber shore <@488302367637372928> were you able to get it to load? Or did you start a new g...

Still no luck dear 😢 I tried fixing it myself, maybe it's a "me" or "my computer" problem but to no avail, still not able to load T_T and since I can't just sit here and do nothing while waiting for a fix, and yes I started a new game 😅

hasty kelp Jun 27, 2023, 11:04 PM

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I had the same problem today. Guess it is a sign I've been playing games too much. I'll check back next week and see if it is fixed.

prime jewel Jun 28, 2023, 3:24 AM

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Hi everyone! the wait is fiiinally over!! 😄 the fix for this issue has been released and Steam players can update your game and log back in to your game!

check our changelist for more info: https://discord.com/channels/623097219628662784/1027403332790272000

Thank you everyone for your reports and patience, you're all awesome!✨

I hope you will be able to play the game again now, and should there be any other issue, please let me know 😄

somber shore Jun 28, 2023, 3:27 AM

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Wahoo! ^_^

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Thanks, Eriska! ^_^

prime jewel Jun 28, 2023, 3:27 AM

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You're most welcome!!!

#Crash while loading back-up file