Sentry SLO/SLA

[normal plaza]

Hello. There may be an obvious answer to this, but the higher ups ™ want concrete information on what SLO/SLA Sentry provides for the plans they offer

[dark hinge]

Are you asking abt how soon we respond to support tickets or are you asking about uptime ?

[normal plaza]

Uptime

[dark hinge]

We don't have published guarateed SLOs for documented for these - but we work hard to have 99% to 99.9% uptime - You can see the data for 90days here: https://status.sentry.io/

[normal plaza]

Ok, thank you!