coarse tartan
Hello,
I have an issue where user feedback is showing a few moments after it is added, but after a few hours it disappers from the list, but the "inbox" shows a count that indicates it is still there. No matter what time range I choose nothing shows, even though I know something should be showing.
ripe rock
Hi @coarse tartan ! Thanks for reporting this bug. Do you mind sharing your organization slug so we can look into this further? (feel free to DM me on Discord if you don't want to share in the public channel)
Also, are you able to see the feedback messages after a hard refresh or no luck?
coarse tartan
Hi <@1056556046983897148> ! Thanks for reporting this bug. Do you mind sharing y...
No luck. I even tried signing out and back in and nothing
DM'd you my slug
also, another department of my company has a sentry instance as well, so you might find that while looking for my instance
my department does internal development and the other department does external development
ripe rock
Should we focus strictly on the ncp-portal project?
coarse tartan
yes, this is the one we have configured feedback and replay on
if we configure more later and encounter the same, then we can address that later
ripe rock
Hey @coarse tartan , looks like the feedbacks that disappeared were "auto-resolved" which is a functionality we intended to remove from User Feedback. Michelle on our team put up a PR since we missed an edge case: https://github.com/getsentry/sentry/pull/90240. Once this is merged, are you able to send another test feedback? We expect this to show up in the main inbox list for Feedback after the fix is deployed.
coarse tartan
what do i do if i get feedback that is autoresolved before i can create an issue in my SC?
ripe rock
I think we're still able to retrieve the metadata from the feedback messages although they don't show up in the UI right now - so lmk if you see the counter increase again.