Constant crashing after taking a couple week break | Jump Space | Page 1

broken latch Nov 12, 2025, 7:01 PM

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I seem to be getting an endless amount of crashing a few seconds after logging into the hangar.

I took a couple week break off the game and since returning I've gotten nothing but crashes and can't even load into a mission.

Jump Space log: https://pastebin.com/4hYwHFMF
Player.log: https://pastebin.com/ibHRGDfk

Pastebin

[22:48:05.2684973][Keepsake.Build.LogVersion][Information]🚀 Jump...

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Pastebin

[PhysX] Initialized MultithreadedTaskDispatcher with 32 workers.Ini...

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broken latch Nov 12, 2025, 8:38 PM

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i get the same logs whenever i keep booting up the game

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well some shorter than others

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but the lines especially the last line in the player log are the same

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tried reinstalling and it didn't work

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the last line in player log makes it sound like im missing a file

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i checked the directory and the file in question cimgui.dll is in there

placid steeple Nov 12, 2025, 9:36 PM

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broken latch i checked the directory and the file in question cimgui.dll is in there

Any luck verifying your game files or reinstalling?

broken latch Nov 12, 2025, 9:37 PM

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yes ive verified twice and also reinstalled

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i crash either within the first 10 seconds of logging into the hangar

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or maybe a minute

placid steeple Nov 12, 2025, 9:38 PM

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broken latch i crash either within the first 10 seconds of logging into the hangar

What specs you running? Do you have a really high end gpu

broken latch Nov 12, 2025, 9:39 PM

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im on a laptop

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rtx 4090, 13900hx cpu

placid steeple Nov 12, 2025, 9:40 PM

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Hrmm should be okay

broken latch Nov 12, 2025, 9:40 PM

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the game was perfectly stable before the big update

placid steeple Nov 12, 2025, 9:40 PM

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Go Nvidia control panel and global cap your FPS to 60

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When was the last time you updated your GPU driver

broken latch Nov 12, 2025, 9:40 PM

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uhhhhhh

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i installed the nov 4 driver

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its the most up to date one

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581.80

broken latch Nov 12, 2025, 9:41 PM

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placid steeple Go Nvidia control panel and global cap your FPS to 60

ill try that

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ok capping to 60 has allowed me to start a mission

placid steeple Nov 12, 2025, 9:44 PM

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broken latch ok capping to 60 has allowed me to start a mission

good start

broken latch Nov 12, 2025, 9:45 PM

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i started a 40 min cargo ship raid

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ill report back if i crash or not

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ok i crashed again

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first sector

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it was like the first 5 or so mins

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player log is longer but the last line is still the same

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keeps saying cimgui.dll is missing

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but idk if it has any relevance

placid steeple Nov 12, 2025, 9:56 PM

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broken latch keeps saying cimgui.dll is missing

Steam\steamapps\common\JumpSpace\Jump Space_Data\Plugins\x86_64

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Check here

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whatever drive steam is installed on your computer

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is the cimgui.dll there?

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broken latch Nov 12, 2025, 9:58 PM

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yeah its in there

placid steeple Nov 12, 2025, 9:58 PM

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delete it and verify your game files

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it should redownload and restore it

broken latch Nov 12, 2025, 9:59 PM

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alright

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ok i deleted it and verified

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its reinstalled

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ill try again and check for another crash

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yup crashed again

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in the hangar

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  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35B31EE0)
0x00007FFE35B31EE0 (UnityPlayer) (function-name not available)
  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35B98414)
0x00007FFE35B98414 (UnityPlayer) (function-name not available)
  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35D14BD4)
0x00007FFE35D14BD4 (UnityPlayer) (function-name not available)
  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35D15081)
0x00007FFE35D15081 (UnityPlayer) (function-name not available)
  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35D15104)
0x00007FFE35D15104 (UnityPlayer) (function-name not available)
  ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFE35E5236C)
0x00007FFE35E5236C (UnityPlayer) (function-name not available)
0x00007FFF6BADE8D7 (KERNEL32) BaseThreadInitThunk
0x00007FFF6CB6C53C (ntdll) RtlUserThreadStart```

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this is when the player log mentions cimgui dll

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it starts spamming errors

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then the log ends

placid steeple Nov 12, 2025, 10:13 PM

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Hrmm

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Address error, so something is looking for something and it's not there or the address it thinks it's at is wrong

broken latch Nov 12, 2025, 10:13 PM

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im really confused, before the vendor update i was able to play with 0 crashes

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granted, i did stop playing a few months before the update

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but the game was still very playable

placid steeple Nov 12, 2025, 10:14 PM

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You played during demo?

broken latch Nov 12, 2025, 10:14 PM

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nah i played maybe about a week or so after launch?

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i got 123 hours on it

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i stopped playing when battlefield came out

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wanted to play this game again

placid steeple Nov 12, 2025, 10:15 PM

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Game has only been out for like 1.5 months 🤣

broken latch Nov 12, 2025, 10:15 PM

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oh lol

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woops

placid steeple Nov 12, 2025, 10:16 PM

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Has anything changed with where you install games

broken latch Nov 12, 2025, 10:16 PM

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it does feel long though cuz time flies

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no

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always steam in the same directory

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i also restarted steam as admin just incase that would do something

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but nah it didnt

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the crashes are random but happen very soon with the same kind of error

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ive scrolled through the log and it does seem like everything else is working, its searching for files and it does search for it

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its only cimgui thats causing the errors

placid steeple Nov 12, 2025, 10:22 PM

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broken latch its only cimgui thats causing the errors

two more things we can try before this is way above my paygrade and we can poke a dev for help

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delete the cimgui.dll and the cimgui-freetype.dll and verify again and test

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Then reinstall your current driver, but do not do express

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Do a custom clean install, cap your FPS again, then fully restart your computer

broken latch Nov 12, 2025, 10:23 PM

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okay, ill try those and report back

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it'll be a while tho as its getting late here

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thanks for helping out tho, ill check back when i can

broken latch Nov 13, 2025, 12:25 PM

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so i deleted both the files and verified

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i still crashed

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the last lines are still the same

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Bonk

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idk why the game is failing to access the file

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Constant crashing after taking a couple week break

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i guess this game didn't like me taking a few weeks off

placid steeple Nov 13, 2025, 1:00 PM

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broken latch i guess this game didn't like me taking a few weeks off

Do you have a second hard drive?

broken latch Nov 13, 2025, 1:25 PM

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no just the ssd the laptop came with

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i haven't made any sort of upgrades

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didn't think i needed to

placid steeple Nov 13, 2025, 2:08 PM

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broken latch I seem to be getting an endless amount of crashing a few seconds after logging i...

@tough oar poke. Basically tried everything 😭

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Reinstalling drivers, verifying, deleting specific things and verifying, GPU cap. One of those cases where they played the game before without issue and recent patch borked it

tough oar Nov 13, 2025, 2:09 PM

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This is why we're focusing so hard on Update 2 stability, sometimes it can't be worked around and somethings funky about the game and your hardware compatibility.

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Really appreciate all the effort in trying, and thanks for sending the logs! YesSir

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Once we put out new builds on experimental, seeing if @broken latch can run the game any better will be a great benchmark to spot any improvement

broken latch Nov 13, 2025, 2:16 PM

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appreciate it groove and orange

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yeah ill wait patiently for the updates then

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this game is pretty damn fun and i wanna play more of it

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thank you both again

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ill see if theres anymore i can do on my end and report back just incase

broken latch Nov 14, 2025, 10:18 PM

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good news guys

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ive fixed it

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was able to play a 1.5+ cargo ship raid with 0 issues

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so i checked event viewer and found the crash error for jump space

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it involed unityplayer.dll

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so i checked google if ppl had similar issues with it in other unity games

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so i found this

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https://steamcommunity.com/sharedfiles/filedetails/?id=2794925509

Steam Community :: Guide :: How to fix UnityPlayer.dll issue causin...

Fix crashing that happens when joining server or after playing for some time due to errors with UnityPlayer.dll....

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all i had to do was install the latest vc++ resdist download

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vc++ redist v14 14.50.35710

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downloaded, restarted and was able to play a long mission

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🙏

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i can finally play again

placid steeple Nov 14, 2025, 10:52 PM

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broken latch i can finally play again

Oh i'm glad you found a solution!

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This will help us help others

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You're the first i've seen where the issue was VC redist

broken latch Nov 14, 2025, 10:56 PM

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yeah

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i honestly thought it was my undervolt settings because i did uv recently

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glad it wasn't the case

placid steeple Nov 14, 2025, 10:57 PM

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broken latch glad it wasn't the case

You're awesome for writing all this down! Thanks for not giving up

#Constant crashing after taking a couple week break