Cash shop item missing

[cerulean pollen]

so basically i bought the eye changer item and in my stash i cant find it and its not there even tho it says that i own it on the cash shop

[full helm]

Tried to relunch the game ?

[cerulean pollen]

Several times. It's still missing. It just disappeared

[little eagle]

I've sent the item to you @cerulean pollen !

[cerulean pollen]

It doesn't appear yet, Ueda @little eagle. I just relogged and it's still missing

[little eagle]

@Edu.

Check you mail!

@cerulean pollen

[cerulean pollen]

Nothing arrived in the email. Could you send me a message in PV to make it easier? and if it's the mailbox, nothing arrived either. @little eagle

[full helm]

Bro IN Game mail , on ur acc B44

[cerulean pollen]

neither of them.

[full helm]

Oh well , something went wrong i guess

[little eagle]

Oh I sent them to Edu.

Not b44

I’ll transfer them for u later

[cerulean pollen]

Yeeeess. You sent it to the wrong account haha

[fresh shale]

Cash Shop Disappearing Items,please pay me back quickly, that's not why I spent the money

[full helm]

Make ur own report if u wana see something happen

[little eagle]

@cerulean pollen Sent to the right account!

[cerulean pollen]

Thanks

[little eagle]

@cerulean pollen I need some data to improve the reliability. Did the items ever go to your stash, did you ever claim them, did it disappear after relogging? Or was it that when you bought it, it never appeared in your stash at all?