Bedrock trouble | GeyserMC | Page 1

quiet aspen Apr 19, 2026, 7:58 PM

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hello so every time I try getting bedrock players to join this message pops up, is there a specific thing to do to fix this
I’m using ggservers on paper

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@digital jacinth

dusty zephyrBOT Apr 19, 2026, 7:59 PM

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GGServers

Category

Built-in Geyser

Instructions

Can be installed to any server from their auto plugin setups. No further configuration needed.

digital jacinth Apr 19, 2026, 8:00 PM

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See if this helps.

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!!logsdump If not, please provide a dump.

dusty zephyrBOT Apr 19, 2026, 8:01 PM

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digital jacinth !!logsdump If not, please provide a dump.

quiet aspen Apr 19, 2026, 8:01 PM

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dusty zephyr

They didn’t have the New geyser preview I added that plugin myself

digital jacinth Apr 19, 2026, 8:01 PM

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Alrighty, then let's see a dump.

quiet aspen Apr 19, 2026, 8:02 PM

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Do I like copy and paste it or send the link?

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https://dump.geysermc.org/eQpmIsJJ5Om2gXn4QjyciCksfOQfRQz9

dusty zephyrBOT Apr 19, 2026, 8:03 PM

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quiet aspen https://dump.geysermc.org/eQpmIsJJ5Om2gXn4QjyciCksfOQfRQz9

<:geyser:723981877773598771> Geyser Spigot

Possible problems:

Your version of Paper is out of date, please consider updating your server software.
Your server is running inside a docker container, please make sure the Geyser port (using UDP) is exported out to the host. If you're using Pterodactyl panel then you need to make sure you have allocated the port to the server.
You are using an outdated branch! Consider downloading the latest build.

Git info

Up to date: No
Commit: e5cbd82
Branch: DEV
Ahead by 51 commits
Behind by 3 commits

Listen address

0.0.0.0:25622 (internal IP)

Remote address

Direct connection

Auth type

FLOODGATE

Server platform

Paper 26.1.1-8-52f7e24 (MC: 26.1.1)

Logs

https://mclo.gs/790aXky

digital jacinth Apr 19, 2026, 8:05 PM

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From what i seen in your logs people can connect to your server just fine. Are you sure the issue is not isolated to a single player?

quiet aspen Apr 19, 2026, 8:06 PM

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its been happening to multiple people , im able to log in through my bedrock account but they cant

digital jacinth Apr 19, 2026, 8:07 PM

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Can you dm me your servers ip?

quiet aspen Apr 19, 2026, 8:07 PM

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yes

digital jacinth Apr 19, 2026, 8:12 PM

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I can get your motd but can't connect as well.

quiet aspen Apr 19, 2026, 8:13 PM

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is there a way to fix this

digital jacinth Apr 19, 2026, 8:13 PM

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I'll advise you to contact your host, something might be wrong on their side.

quiet aspen Apr 19, 2026, 8:14 PM

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okay thanks, is there something specific i can mention to them that might point them to the issue?

digital jacinth Apr 19, 2026, 8:25 PM

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Maybe try mentioning you can get the motd but can't join. I am not really sure.

smoky river Apr 20, 2026, 10:26 PM

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quiet aspen okay thanks, is there something specific i can mention to them that might point ...

Hi there, me-ah!

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Did contacting your server provider help solve the issue you're having?

quiet aspen Apr 20, 2026, 10:28 PM

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Hello the invisible one

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I did contact them and they helped with the motd but the bedrock players still aren’t able to join

smoky river Apr 20, 2026, 10:31 PM

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quiet aspen I did contact them and they helped with the motd but the bedrock players still a...

Could you provide me with your server details in DMs?

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I'll see what I can do.

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But, I possibly won't be able to do much like Hasan.

quiet aspen Apr 20, 2026, 10:33 PM

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smoky river Could you provide me with your server details in DMs?

Like the ip?

smoky river Apr 20, 2026, 10:33 PM

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quiet aspen Like the ip?

The server IP address and Bedrock port.

quiet aspen Apr 20, 2026, 10:34 PM

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Okay 👌

smoky river Apr 20, 2026, 10:35 PM

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From what I can tell, it's pingable.

quiet aspen Apr 20, 2026, 10:36 PM

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smoky river From what I can tell, it's pingable.

Does that mean it’s the users issue to fix?

smoky river Apr 20, 2026, 10:37 PM

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Are the people who are on Minecraft: Bedrock Edition facing the same issue?

quiet aspen Apr 20, 2026, 10:38 PM

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They just can’t join

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this pops up

smoky river Apr 20, 2026, 10:39 PM

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So, every single Minecraft: Bedrock Edition player?

quiet aspen Apr 20, 2026, 10:39 PM

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No some people can join but they have Java too so I thought maybe I had set up floodgate wrong but I’m not too sure anymore

smoky river Apr 20, 2026, 10:39 PM

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!!connectiontest

dusty zephyrBOT Apr 20, 2026, 10:39 PM

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smoky river !!connectiontest

smoky river Apr 20, 2026, 10:39 PM

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Could you try running the Geyser connectiontest command?

quiet aspen Apr 20, 2026, 10:40 PM

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Yeah

smoky river Apr 20, 2026, 10:40 PM

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If that shows up fine, there's something weird going on.

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You'll have to ask GGServers support.

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It seems they have a firewall blocking Geyser players from joining easily.

quiet aspen Apr 20, 2026, 10:48 PM

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smoky river You'll have to ask GGServers support.

Oh alright thanks I’ll contact them rn

jade falcon Apr 20, 2026, 10:50 PM

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On the site it says they dont allow ports over 2000 to be used for any plugin, mod, or configuration which requires a port.

smoky river Apr 20, 2026, 10:51 PM

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jade falcon On the site it says they dont allow ports over 2000 to be used for any plugin, m...

Where do you see that?

jade falcon Apr 20, 2026, 10:52 PM

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smoky river Where do you see that?

https://help.ggservers.com/en-us/article/how-to-find-an-additional-port-for-your-pluginmod-od9adt/

GGServers Old Helpdesk

How to Find an Additional Port for Your Plugin/Mod

This guide will show you how to find an open port for any plugin that needs an extra one.

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you have to add a new one manually

smoky river Apr 20, 2026, 10:53 PM

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That's the old knowledgebase by the way.

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https://ggservers.com/knowledgebase/article/how-to-find-an-additional-port-for-your-pluginmod/

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It's still the same article I'm pretty sure though.

jade falcon Apr 20, 2026, 10:53 PM

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yeah it is

smoky river Apr 20, 2026, 10:53 PM

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Either way, it's better for them to contact GGServers support anyway.

quiet aspen Apr 20, 2026, 10:54 PM

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jade falcon On the site it says they dont allow ports over 2000 to be used for any plugin, m...

So then what should I do

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Oh okay

smoky river Apr 20, 2026, 10:54 PM

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GGServers support can help way better than we can here.

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Since, they probably have direct server access.

jade falcon Apr 20, 2026, 11:04 PM

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I would imagine you would set the address to the ip and set the port but yeah GGServers could help better

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https://ggservers.com/knowledgebase/article/how-to-set-up-and-use-geyser-plugin/ this has a full guide

GGServers Knowledgebase

How to Set Up and Use Geyser Plugin

This guide will show you how to use the Geyser plugin to allow Bedrock players to connect to a Java server. ⚠ NOTE ⚠: Geyser is still under development and may experience issues. Geyser can only be…

smoky river Apr 20, 2026, 11:11 PM

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They haven't changed the images I guess.

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thonk It's still images of the Jenkins page which is no longer used by Geyser.

jade falcon Apr 20, 2026, 11:18 PM

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they have one oddly enough for specifically 1.21.6 https://ggservers.com/knowledgebase/article/how-to-set-up-geyser-on-minecraft-1-21-6/

GGServers Knowledgebase

How To Set Up Geyser on Minecraft 1.21.6

Learn how to install Geyser on your GGServers Minecraft 1.21.6 server to allow Bedrock players to join your Java server. 🚀 Buy your own Minecraft server now at GGServers and use code KB30 for 30% OFF!

digital jacinth Apr 21, 2026, 12:23 AM

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jade falcon On the site it says they dont allow ports over 2000 to be used for any plugin, m...

Port already should be above 2000, clone-remote-port is enabled, which uses the Java servers port.

quiet aspen Apr 21, 2026, 12:31 AM

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Um so the support guy didn’t say anything about the firewall at all and said it should be working bc he was able to join

#Bedrock trouble