NFTs not appearing in Your Heroes

[sharp socket]

Has happened before, not sure if a server needs to be kicked or something. Saw multiple reports on another server.

platform: Steam, 2.5.6B276

[kind heron]

Can confirm @dry path it's another NFT congestion issue

[dry path]

Interesting 👀 The website is loading fine actually

I just clocked out for the day, but I'm going to give this 5 minutes before I leave

If it isn't just a server hiccup, I'll raise an alarm

[kind heron]

^Steam for me, also, as Billy stated

[dry path]

Are either of you able to see your NFTs on mobile or web?

[sharp socket]

Same issue on iOS

latest client with the new shop icon

[kind heron]

Only have NFTs on Steam/Browser:

• neither platforms producing NFT access

[sharp socket]

Side note but I think it's unfair that Gylgymesh has two characters in one slot 😛

(jk)

[dry path]

Were either of you been able to access your NFTs earlier today while on the new client?

[kind heron]

I did, yes

[dry path]

ok whew 😮‍💨 If it was a client issue this was going to get messy

@sharp socket @kind heron Could you check again and report if you access or not? Still no issues with the site, so this is something different than usual

[next sundial]

Can still not access NFTs

[sour summit]

Same here

@dry path

[sharp socket]

Unfortunately still no NFTs here as well

[dry path]

I'll send a message to the engineering team. I can't confirm if someone will be able to get to this straight away or if it will need to wait until early tomorrow

[next sundial]

Has this ever happened before without the Kong site going down? just curious

[dry path]

I'm sure it has, but 9.8 times out of 10, it has been because the site is down

[next sundial]

They are still in my wallet at least, so that's good to know

[dry path]

Yes!! This almost certainly an issue verifying that ownership. It shouldn't have any impact on the NFTs themselves

I will be monitoring this thread and the message I sent the engineers just now for any updates to share either way, but I'm going to head out for the day now. I'll be following up on this early tomorrow if it doesn't end up resolved somehow tonight

[crystal cairn]

as long as my nfts aren’t lost in the void we chilling

[kind heron]

||Don't worry, we'll get this situated.||

[tacit grove]

Same

Nft gone

[torn lava]

Miss my nfts :/

[sour summit]

They're not gone, just missing. I expect a ransom note from Kong any minute now..

[coarse hull]

I know right

[coarse hull]

iOS and steam, no NFT showing up on my end either

[scarlet gyro]

Bumping bc same for me

[slim silo]

Same here

[thick trail]

Same here on both, steam and iOS

[wide kernel]

i had mine this morning

now they all gone

https://tenor.com/view/idfk-gif-3761179052566277881

anyone else here check their wallets?

[low crystal]

still show in trove

but an error happens when link account and refresh inventory

wierd context to flex but it's okay

[wide kernel]

not a flex? this an NFT missing issue lol

i'll just erase it lol

fuck it

[low crystal]

lmao i was just kiddingg

[wide kernel]

(i have my NFT in image for those wondering. Seems like we have em)

[low crystal]

but yea I think if you're already in an nft you can still play normally

[glacial sand]

Just adding some info for anyone who needs it. I just dl new client cause nfts were gone, still gone. Went missing around daily reset
Android mobile

[errant yacht]

Mine gone too, still

[sacred trellis]

rip my kong boost 🙏

[ebon coral]

no nft

Hopefully, the absence will be taken into account

It would be nice if they were available again today

[plush fox]

Pack in shop for 500 event tokens

[fickle goblet]

If it helps, just be aware that the NFTs are for sure still connected to your characters

I tried sending mine a friend request, and I got the "Can't add yourself as a friend" message

[ebon coral]

There are no .500 event tokens 🤔

[plush fox]

That's how they reimberse nft grinders

gib me my regen event tokens

[plush fox]

Yeah I still have my permagor active and they still show up on my guild roster

[hollow aspen]

My nft is also gone

What do I do

[sharp socket]

wait like everybody else 🤷‍♂️

[sour grail]

Await the 0 compensation for this outage boo hisss

[valid harbor]

I expect to be compensated 19 ultragors minimum

[crystal echo]

Same

Make it 20

[glacial sand]

Skip the ultra just gimme a week worth of xp and honor

[timid hazel]

Just give me my nft back I’m not happy about this at all

Everyone lost their NFTs?

[dire oxide]

its not lost, wait till its fixed

[timid hazel]

Just the updated messed it up right?

[dire oxide]

I cant tell what happend, i only know the devs are fully aware of the issue and working on it.

[timid hazel]

Yeah but I mean after the game updates is when my nft was gone so had to have something to do with it just hopefully they get it worked out soon. Thanks winter

[kind heron]

I would safely assume something interfered with the blockchain connectivity, yes.

[tribal drift]

half a day and still broken thats a new pb

[kind heron]

StatusGator & StatusSight track Immutable (and other) Layer[N] type blockchain matters.

• since Monumental is partnered to Immutable it is an issue that’ll be resolved / sooner rather than later*
• hopefully compensation of sorts is considered, @dry path , [tia]

• this used to happen quite often with the original nft cycle (they are nft Mount & nft head/chest) during the Forte x Kong partnership
• I’d wager this is a wallet congestion issue that’ll be resolved today (should’ve been greenlit prio 1 fix when it got reported regardless: which Adrian did)
• nothing from any layer 2^ sources show outages elsewhere that I found

[tall fjord]

Same here 🤣

That was taken last night before the bug, as you can see im on the nft taking screenshot

[kindred onyx]

Maybe

[muted thunder]

My nft are same same as you guys

[halcyon osprey]

Bye bye daily rewards

[next sundial]

[coarse hull]

Legend. Thank you for the progress update! Hopefully it’s fixed before reset for the dailies, especially since missing a day is now missing a day and not like “eh it’ll be there tomorrow”

[next sundial]

That means you end up missing one Odagor per NFT, no?

[coarse hull]

Yeah, last day of cycle is unattainable if you miss days from what I saw last cycle

[next sundial]

Ouch, that is a lot of Odas

[crystal echo]

Thats a massive rip...

[next sundial]

Put one free Oda in shop that is hero bound to make up for it

[crystal echo]

Good idea actually

Or give us 2 per, for the inconvenience

[halcyon osprey]

Oof. Bye bye 33 oda

[simple bloom]

https://tenor.com/view/is-it-gif-20766212

[dry path]

Good morning! The team has already been at work on this issue. Unfortunately, it is a new kind of problem with our connection to IMX's servers. I can't confirm any kind of compensation at this time, but I am suggesting we meet to discuss the idea

[kind heron]

React if you know ||kongpensation important due to consumer impacted negatively||

[ebon coral]

When will our NFTs be back online?🤔

[wet niche]

Damn I got scared for a second. I thought my nft got deleted

[dry path]

ASAP this is a new issue so there will need to be an investigation into the cause before it can be fixed. However, it's hard to tell how long this might take until we know more

[wet niche]

Good luck fixing it ❤️

[errant yacht]

Sending the devs good vibes. Ask Claude code what to do lol

[sour grail]

It better not take aslong as it did to get my Goldname back......

[glacial sand]

Claude says we need to [REDACTED] a school

I gotta say needing only 10 min to do all regen was very nice this morning

[sacred trellis]

NFTs are back!

(thanks to @shadow acorn for letting me know 😂 )

[dry path]

Was coming here to say the same thing! An engineer just finished up with the necessary fix

[sacred trellis]

Yall are amazing tyyy

[wary crypt]

You do great work

[tribal drift]

any comp?

[sharp socket]

https://giphy.com/gifs/7TkSKe6bpCmUBPdebX

[errant yacht]

Developers, developers, developers!

[sour summit]

Thanks everyone! @dry path Please send my regards and thanks to the team!

[dry path]

After discussing it as a team, we have decided to deposit one Odagor in the inventory of every NFT Hero as compensation for the missed reward and time unable to login. We recognize that some NFT holders may still have time to login before the day changes over in-game, but have opted to compensate all NFT heroes equally to keep the logistics of this as simple as possible during a very busy period of time for the team.

However, this compensation won't be deposited until sometime early next week. We would love to get y'all your Odagors sooner, but we are simply too busy at the moment preparing for the new World Boss this week and the next Season the week after We hope you understand and we thank you for your patience at this time!

[valid zephyr]

Fair and timely feedback (says the non-NFT holder), thanks Adrian and team!

[kind heron]

@dry path just for us NFT holders (and anyone looking to acquire them in the future):

• what was the issue this time?
• was it part of the recent updates pushed to improve the games' performance (as mentioned in #announcements-bhq for shop UI, et al QOL)?
• or was it on the Immutable side of things regarding web3/blockchain~?

[dry path]

Option 3:
The team working on optimizing Kongregate.com did some housecleaning and unknowingly discarded a vital chunk of code

[sharp socket]

I've done exactly that before! Sometimes things just happen on complex (or even simple) refactors.