Hello just realized the nft I purchased recently did not follow to the guild my main is in? (GG GUILD).
Only this nft has an issue the others are totally fine. Please help!
#NFT not in guild of Main Kong character
mint abyss
acoustic delta
Did you also open a #🆘︱contact-support ticket so that it’s in their queue to get in touch & help when available?
- going into the weekend Support doesn’t run tickets on weekend.
- hopefully they aren’t backed up and you’ll get assistance before end of next week (kind of an unfun answer but lately it seems Support was backed waaaay up on other tasks)
muted cipher
Not sure what guild you're in, but when you buy a NFT from a guild-mate, and it's transferred within the guild, this happens. Yeah, support will get it fixed eventually. Sold one of mine on 3/19, and they were about to get it into the guild on 4/1 for a time reference.
mint abyss
Thanks Andy. I purchased from someone who isn't in the guild but I suppose it has legacy history of the guild a long time ago. Looks like a persistent issue that requires manual fixing.. weird safeguard
crude mantle
Thanks Andy. I purchased from someone who isn't in the guild but I suppose it ha...
You already submitted the ticket 🎫 right to support? They will get to it 💖
mint abyss
You already submitted the ticket 🎫 right to support? They will get to it 💖
Yes Ducky I did. Thanks for getting back here 👍
crude mantle
Yes Ducky I did. Thanks for getting back here 👍
No worries 😉 I know it’s frustrating and scary but I’d be worried myself if it happened to me.
mint abyss
This is fixed
mint abyss
Yo guys I have another NFT that is bugged again
Do I have to open a new thread or here is fine? I've written like three weeks ago and still no reply
acoustic delta
(use this thread) & open a new support ticket as it's a new/re-emerging issue* since each instance has to be handled 1:1 by Support.
mint abyss
Oh Lord
I wrote directly to the previous ticket which it said it's updated and will await a reply asap,
But weeks have passed and still no updates
I'm worried devs might have quit lmao 🤣
acoustic delta
Nope, Devs are alive, but Support Team =/= Devs, so it'll be handled (hopefully) before the heat death of the universe.
Just to be annoying and ask the "did you turn it on/off" question...
Did you send a ticket to BHQ support or Kong support?
acoustic delta
I'd have opened a new ticket entirely versus piggy-backing off a pre-existing one that was 'resolved'~ per your above 4/12 comment of "This is fixed"
It may have updated, but that isn't up in the queue versus new* tickets submitted after
acoustic delta
Yup! 
BUT - with what I just saw (no need to resend lol) - it showsd Michelle noted it personally.
So just maybe poke that with "hey it's been X days since your reply, any updates?"
mint abyss
I've sent five mails since that
And it was totally cold with no response
I'm worried about her safety
acoustic delta
No worries, but spamming that many emails actively knocks you back.
mint abyss
