Compiled “can’t enter game” issue list

[normal dragon]

Hello heroes,

If you’ve been having issues with entering the game recently* (a handful of posts recently piled up!), please provide in the comment section below the following:

• Device [phone settings: info]
• Model
• Game Version [bottom left of loading screen]
• VPN (or leave blank if none)
• Wifi or Data
• include if you are getting stuck on 13% (image provided in OP)

———

Try to put all the above info in [one] comment for each user, please!

*recently = update that took place last week~

[trail crown]

Ram: 4.0GB CPU:Snapdragon 680 Octa-core Max 2.40GHz
Hz:90
Xiaomi Redmi Note 11
Game Versión: 2.4.852b252
(Wifi)

[bold flame]

Some players are specifically getting stuck at 13% loading as well. Please mention this if it also happened to you 🙏

Our team would also like to suggest clearing your browser cache on Web or clearing your app cache on Android if you are experiencing issues. If that doesn't work, you may want to trying uninstalling and reinstalling the game.

[graceful sky]

Thank you guys!

Specs on the old laptop giving me trouble:

Samsung Acer
Processor: AMD- A8-3530MX APU with Radeon HD Graphics 1.90 GHz
RAM: 8.0 GB
OS: Windows 7 Home Premium

[normal dragon]

Question - with the Ram you have available … are you running multiple apps when attempting to open Bit Heroes? (Browser or Steam)?

[graceful sky]

No sir. I can sometimes get away with news or social media once Bit Heroes has fully loaded, but the game in browser moves considerably slower if it's not in the foreground, so I often do nothing else when it's time to grind!

[pseudo plume]

its on an older samsung phone, but i never had issues logging in. stuck at 13% til it craps out

[bold flame]

Which model Samsung? Do you know what version of Android you're running?

[pseudo plume]

@bold flame

[verbal radish]

||I apologize for the shitpost, not in a good mood..||

I wonder if they could make Bit Heroes run on my Nokia N-Gage (if I’d find it..)

||sidenote: fun to see people that don’t feel the urge to get the newest gadget every year||

[thorny quiver]

Device version compatibility seems to be a common bug trend recently, guess Y2K was a few years off🤣

[trail crown]

In this update I think, there will be some change with this bug?

[bold flame]

There won't be unfortunately
We're still trying to understand this issue so we can get a fix delivered. Our current recommendation is to make sure your Android device is updated to the latest version of Android

[trail crown]

[solemn jetty]

Has anyone found a way to solve this problem?

I tried reinstalling the game and it got worse, I can't log in at all on my cell phone, only on my computer.

[verbal radish]

What kind of cellphone do you have, make/model/OS?

edit: Oh just noticed:

#announcements-bhq message

[violet nexus]

how to take a screenshot of in computer pc

[young escarp]

are we getting global compensation for this weird 13% glitch

[trail crown]

The truth is that it seems that it is not

[trail crown]

I don't know, try using the crop tool

[waxen birch]

use windows logo+shift and S

[normal jay]

I got this problem (13%) often but not always on steam, which is running on a win10 x64

[normal dragon]

Is this part of the Can't Enter Game Issue?

[normal jay]

its the 1st part of my message, i get ofteb stuck at 13% on steam... going to post the problems on android in a few mins

I got this 13% loading problem on my old phone, a samsung TA-1032 which runs on android9, with the last update available on sept 5th

[normal dragon]

Oh Discord loaded comments oddly, my apologies!!

[zinc cairn]

Stuck at loading server data 13%

I guess the 87% is still on break

[verbal radish]

Don’t just ||t||roll us Rick, spill the beans, what kind of potato are you trying to play on?

[trail crown]

The funny thing is that I can just play on the kongregates bit heroes website, but not in the game that should be optimized for mobile

Not like on the website that is optimized for computer

[trail crown]

My cell phone is not slow at all

[normal dragon]

Please just provide basic info for this subthread & not clog up with extra chat.

[rigid portal]

Samsung A53 5g

It did load eventually

AFTER 5 FULL MINUTES

[mental pebble]

[grizzled sparrow]

Happens to me since days and not seeing any improvemenr

[normal dragon]

@grizzled sparrow did you provide the device specs and such?

[grizzled sparrow]

I would like to add it worked once now. After like 200 tries and leaving game open for like 1 hour cause i kinda forgot to close

Device is xiaomi 11s. But reading all the other posts i dont think its an device issue. Its 100% this icon beeing added after last reset

[normal dragon]

(Still beneficial to follow the request) which helps the Devs.

[trail crown]

Same thing said, before I played very well without any lag until this update

[trail crown]

Will the next update ensure any changes to this bug?

[round plume]

Ram : 8.0GB
CPU : MTK G95 Octa-Core Max 2.05GHz
Xiaomi Redmi Note 10S
Game Version : 2.4.852b252
(Data)

[solemn jetty]

Device: Moto g100, 12GB Ram, Snapdragon 870 Octa Core
Game Version: 2.4.852b252
VPN: No
Wifi
i'm getting stuck on 13%, since December 12.

[bold flame]

Peaking in during the holidays. No update until we have the team back unfortunately.

Have you tried updating to the latest version of Android as we mentioned in the recent [announcement](#announcements-bhq message)?

[trail crown]

It is already updated

[graceful sky]

Hate to say it, but I'm starting to enjoy all the extra time I have with my alt being disabled. Might just keep him retired whether you guys get this sorted or not

[broken stratus]

Has anyone succeeded in resolving the 13% issue by updating to the latest android version?

[proud vine]

its not working

[trail crown]

Nope

[verbal radish]

Latest being Android 15, but if ppl are rocking devices with an OS pre-Oreo/Pie/whatever ||cough 2 legit 2 twitt, Android 7.1.1 aka Nougat? cough||, that’s like asking to update your Windows 95 ||ok let’s be nice and say Win98|| into Windows 11, probably not gonna happen, and imo ’latest’ in this case being whatever you get for a slightly prehistoric phone might just not cut it..?

Also don’t know could it affect *some* if someone is using a phone that is on Android 13 -> is there support for this, should it (ze game) work in the first place..?

[trail crown]

Thanks for the help

[bold flame]

Dang, we were hoping it might make the difference We'll be tackling this when the team is back from the holidays. The timing is unfortunate, but we want to be respectful of the team's personal time as well. We hope you understand!

[normal dragon]

everyone deserves a break…. Or else

[verbal radish]

Don’t know about help, just rambling out thoughts that invaded my personal think-space 🙂

Could be interesting to hear an official take on what kind of hard-/software is supported, what the game should run on. Or maybe the app-/playstore might shed some light on that..?

[trail crown]

It is understood

[trail crown]

I really don't know

[broken stratus]

I was simply curious if anyone was actually successful with the suggested solution.

I'm rocking a Redmi Note 10 5G 🥲 with an Android 11 🥲 (Red Velvet Cake) and Google says it can be upgraded to Android 13 🙃 (although I have no plans to do so).

[brave fog]

My device is fairly new and it still won't work, Google Pixel 7a, used to play on this phone all the time but took a break and now that I'm back it's not letting me in, seems to be the most recent update that caused the issue as I logged in fine under a month ago

[trail crown]

Most agree that it is the update

[grizzled sparrow]

Sad we still dont have a fix yet

Would be kinda easy to just remove this icon and go back to the old version for now

And then search for the problem on a test server with the update including the change

[trail crown]

It's 23 days

[trail crown]

[brave fog]

💀

[rigid locust]

1. I7-7700hq 16gb RAM 1060TI (8gb), win 10 22h2
2. AMD ryzen 5600x 32gb RAM, 3070TI (8gb), win 11 24h2
3. I7 1235u 32gb RAM, intel iris Xe G7, win 10 22h2.
   tested on android emulators Nox, Mumu (Yes, I prefer to play with an emulator.)
   Android version 7, 9, 12, 4-6 GB Ram, 2-4 cores is allocated for emulators. The problem with emulators is observed in different networks from different providers
   all versions have a problem after 13% of the download.
   The game version is up-to-date, the problem appeared after the game was updated in mid-December.
   however, there is no problem with the steam version on these computers.
   there is no problem when playing from a tablet or phone on the same network (A15 hyperos 2.0, 12gb ram, snapdragon 8 gen2;
   A14 hyperos 1.0 12gb ram, snapdragon 870;
   A11, miui 12, 12gb ram, snapdragon 855;
   A8, miui11, 6gb ram, snapdragon 821)
   UPD: reason for editing - checked on other devices and on other networks

[broken stratus]

Just for clarification, you're saying there is no problem playing on devices with miui12?

[rigid locust]

I didn't notice any problems. Unfortunately, I don't have older android versions at hand for testing.

[potent pilot]

#1325517845999911022 message

[grizzled sparrow]

Updated

[trail crown]

I don't know what to try to solve the problem on my cell phone anymore.

[trail crown]

I really don't think they'll fix it anymore. I used to play with my brother. But since this bug started, he abandoned it and I think I'll do the same.

I think I waited too long, I don't think I'm the only one

[potent pilot]

try other devices?

[bold flame]

I wanted to give a minor update on this to ease any concerns that fixing this issue has been abandoned. An investigation has been taking place since we returned from our holiday break, and it has turned up a few potential leads for potential solutions. It will still take time to test and implement any fixes though to guarantee they don't cause more problems than they solve.

Our latest belief is that the game is not freezing at 13%, but is instead loading the largest amount of data (all of the gear and its upgrades) very, very, very slowly to the point that it seems like it is frozen. In the big picture, we want this content to load quickly for everyone, but in the short-term we would like to at least visually communicate this to players better.

[nocturne fox]

i was using opera and the 13% thing happened, then i swapped to firefox and it worked fine

try different browsers

[potent pilot]

sometimes sudden disconnect and lost reward, progress,
disconnect often happen especially during competition for high rank, rank 1,
and it always say is your side's problem,
but u hv no problem on playing other games, go other sites when this game disconnect u,

always is your problem, this game no problem,

quit this if it make u feel bad, don't let it infect negative feeling on u

from your msg, and other users, shows this game hv accumulated many negative feeling on u

i'm doing expedition now,
each mob will sudden stop, then disconnect,
can reconnect and do again, then next mob will disconnect again,
sure is my side's problem,
this game never hv problem

[normal dragon]

The game has problems it's not "always player issue" 😃

[potent pilot]

and after 5 times mob disconnect,
this time i cant reconnect to exped dun again,
so i lost progress and reward

[normal dragon]

Use #🆘︱contact-support and open a ticket with BHQ support.

[potent pilot]

don't waste our time, report is useless

don't spam us