wary yew
I believe is now the 4th time (5th*) that owners of these have lost access to their mount (cosmetic set not as impactful or important by comparison).
Please fine a permanent solution in remedying this problem.
update: Nothing has been done as of 13 days since OP
wary yew
Which by the way for anyone who owns the NFT mount & actively uses it = when it goes 💥 that drops their overall 
and ofc removes the Mount skill & bonuses. This also adversely impacts their Familiars due to the tie-in with the player's and the familiars (stabling aside).
wary yew
^Which means my alt can't reliable do content it was current at due to the loss from the disappearing Mount act being performed by the Web3 congestion 
wary yew
@fathom orbit Just a check-in (I know 1/2 the staff is asleep due to those silly time zones) & it's a Federal Holiday for a US-Based company.
Just wondering when this will be fixed/repaired. It puts players who use this mount as their main go-to at a severe disadvantage playing the game at the content they've unlocked.
@glass grove This would also be an awesome time to look into all those promised NFT perks for those who have sunk money into the company you acquired.
The NFT Mount (non-Forte x Kongregate mount - the one I own and iirc about 10 other users do)
The Pet that was also promised and discussed.
I know, I know @vestal river should certainly have documentation regarding all of this.
The silence and disregard for completing a task that was pushed by Kongregate regarding their absolute love and desire to dive into the Web3 space shows a lack of concern for follow-through for your consumers who keep shoveling money into your "project" as the Web3 blockchain bois love to call [this] thing.
Former pusher/voice for this: Bit Viper (gone, wow, surprise surprise) was an advocate for the stuff and definitely did their pseudo-science due diligence to "talk to the community" in some eyebrow raising interactions.
NFTs were launched iirc 10/2022
It is now 07/2024
3 months from a 2 year gap in resolving the delays/issues and delivering on a promise that consumers spent money on in good faith that competent business practice(s) were being not only shown but put into action producing results advertised* published.
wary yew
?
Please stop shitposting, Island.
@sage creek you savvy with that request?
I won my NFT and others bought theirs.
All of this is an issue regardless of spending or not.
Don't be a dick head. If you have zero substance to add to anything, don't add anything at all.
Me advocating for Kongregate<Monumental to finish up on delivering the Web3 promises for this IP's perks for NFTs isn't anything short of being a voice for said community.
You're not doing anything of merit here.
wary yew
tiny vine
Will be keeping an eye out for this hopefully it’s sorted promptly
wary yew
Federal Holiday weekend for most companies in the US that observe it. So I'm not going to see this resolved until Monday at the earliest.
wary yew
This is genuinely a small part of the community who owns these "first launched" NFTs and at this rate I just want them to fix whatever congestion is causing these items to disappear.
Compensation? Naw... that would be neat and cool...
But instead .... you know ... fix your game so we don't have to be worried about this happening.
fathom orbit
Sorry for not getting an answer to you sooner last week! As fun as the holiday was, it made a mess of my work week 
We're having an issue with Forte which is causing secondary issues such as this. We're reaching out to them to get things fixed!
wary yew
mortal whale
I don't know about the other Forte owners, but if these old fake NFTs are causing problems, I'd be just as happy with them being converted to the equivalent non-NFT items. For example, head and body --> normal cosmetics and leg mount to normal leg mount.
Downside is that new NFTs bound to the account wouldn't get them.
wary yew
updates?
fathom orbit
None yet I'm sorry to keep y'all waiting
wary yew
Prevents me from progressing properly on my Alt.
Oh well - web3 superiority what a time to be alive……
wary yew
@fathom orbit updates?
fathom orbit
Still none. It may be some time since it requires another part of the company to work through these issues with Forte. Once again, I'm sorry about the wait
wary yew
13 days since original post.
Previous issues were addressed within 24-48hrs.
Has there been any projected time frame given internally?
Or is this a thumb twiddling matter that has nobody on it right now & nobody is available until later~later due to contractual commitments and cost to assign somebody to addressing this repeated problem.
fathom orbit
There hasn't been any estimate given to the Bit Heroes team yet. I'll update y'all as soon as we hear something
wary yew
I'll keep holding my breath.
hollow briar
I'll keep holding my breath.
Yesterday 6:19am for me… you should be a deep sea diver with that breath hold
Working in technology, it’s wild to me this repeated problem is treated in such a nonchalant fashion - like this isn’t a cosmetic issue, it’s literal the core of the NFT sell. Hoping this time the solution isn’t a restart of an EC2
wary yew
I have a deeply frustrated expectation that this won’t be fixed within a 30day window & that continues to fuck up my Alt’s play experience because I’m having to play down the from said Mount missing.
It’s actually disappointing because it’s not important to @glass grove nor his team to rectify basic end-user experiences that (he) inherited via the acquisition.
Kongregate’s dissolved partnership with Forte should not have caused this to be an issue even though said goods were offered at the time said partnership was live.
@vestal river and Kongregate should’ve unmuddied this business agreement before seeing said ownership pass from MtG over to Monumental.
Kongregate’s abhorrent mishandling of this IP is only causing Monumental to be the bearer of the classic “the Buck stops here” cliche.
My issue here is tiny compared to glaring performance issues on the backend for users struggling network stability across the globe.
It may very well be August before I see these items returned to me & not even asking for compensation except the fucking items I bought to be returned in a stable environment without risk of them going 💥 again.
Everyone who spends or has spent money should have some baseline of competency shown towards said purchase(s).
I stopped spending back in 2022 / right around NFT launch.
Kong’s former CEO only shoved the Web3 initiative and never pushed for it to be done credibly & concisely.
wary yew
I know it's the weekend, just bumping this for myself.
tiny vine
it really sucks and I would like to think this would be a high priority issue as it does not look good for the game/whatever company has the game in this case monumental. It shows that purchases made by consumers can disappear and it is not treated with the severity it deserves really hoping this doesn't reach 1 month without a fix. Sorry about this shitty experience Gylg but maybe if this isn't a priority issue to fix it asap really sets the standard for the game priorities and customer purchases ain't it, again hoping this isn't the case and it gets solved very soon
wary yew
3 weeks since OP
bold grove
cold flint
Working in technology, it’s wild to me this repeated problem is treated in such ...
Im a developer in the real world I can assure you stuff like this happens in our bug reports because we have several issues , we have lack of developers , lack of will and knowledge to solve certain issues , most issues we know the fix for but don’t have the time or man power and risk breaking more stuff.
I hope this insights help cause I want stuff fixed too but I relate hard to the devs in the regard of trying to battle against a system you didn’t build that’s old and build in an old way
I don’t know the BH dev time size but at my work there is a lead and 7 and we struggle to stem the tide and it’s a less player used product than BH and has many of similar issues and user complaints
tiny vine
Any updates on this I’m sure gylg and all others who are being affected by this are unable to play the game as they items have disappeared very discouraging
wary yew
4 weeks since OP
Such a disappointment.
If I were the person in charge of the company I’d be fucking embarrassed by this (let alone all the other issues).
Y’all made this bed with web3.
Own up to it & rectify your fucking problems.
Markus Lipp really pushed the web3 initiative and even promotes web3 and does financial lectures and panels around the world.
He really fucked up a decent IP by unnecessarily injecting nonsensical blockchain tech into a web2 ecosystem by way of game development attempts.
MtG should’ve removed him from CEO years ago. Long before this acquisition began on paper and emails. Instead he is just the CFO & COO after the fact.
What a damned joke.
Has to be some level of intellectual dishonesty and morally bound obstinance on record.
Also their dishonesty in journalism when they made a fake ranking of Web3 games - before this title ever hit the “web3” integration.
I got told to let that go, but it’s stuck to me.
Dishonesty and piss poor marketing & mismanagement of staff for the past 3 years now.
Juggling contracts and employees just to hit margins to placate the shareholders.
tiny vine
100% justified comments gylg^ @fathom orbit @vestal river @glass grove how can consumers trust buying/investing anything into the game when items can dissapear for 1 month+ please sort this out
fathom orbit
#announcements-bhq message
ornate shadow
At first i thought it was just cosmetics also
But after seeing Gylg with it i realised it was an actual mount. That he was also using
wary yew
A month of downtime.
A calendar month that these companies don’t care about.
If this had impacted the actual NfT usage you damn well bet they’d have been sucking shit out of a swamp hose to get it fixed ASAP.
These companies push the web3 as some salvific front for a “dying web2” market. And they can’t even keep their web3 infrastructure from shitting the bed when a whiny crypto enthusiast ignores their blockchain integrity.
Time wasted on summoning a Mount I was going to keep as an icon in the summon selection. Also the Mount guts.
I look forward to the next time this happens. Because it will happen.
manic bear
Seems they released a fix today for NFT cosmetics. Now begins my wait for them to allow different NFTs on the same account to purchase the same shop mount...been over a year since I first reported that one, and just got (probably) brushed off again in an email to support.
tiny vine
https://discord.com/channels/608309926569181217/608310787705929728/1268618065088...
Thank you for pushing for this fix Adrian still very unacceptable it took 1 month to sort but will take the W today and any W’s we can get
tiny vine
Time wasted on summoning a Mount I was going to keep as an icon in the summon se...
Sentiment is understandable
wary yew
For sake of knowing - @fathom orbit what was the issue with said 3rd party? And who is said 3rd party? Should this issue happen again (it will) - it would benefit the community who is impacted and opportunity to contact their support directly with a ticket also.
Because again this time around was unacceptable (as were previous times) & pathetic in the corpo side of handling whatever that issue was.
Again - if this had impacted the IAP shop = fixed within :30min
But since this impacted legacy side stuff that had already made a profit it got sidelined for 30~ calendar days.
fathom orbit
When it comes to issues with 3rd party services, it's generally bad for business relations to point fingers 😬 Especially since some of the delay can be attributed to the nature of business to business communications. We won't be sharing more details than we already have about this issue, but hopefully the most recent fixes will stay fixed this time 🤞
wary yew
I know you’re the middle man as per CM status, but those companies need to work on their customer bed side manner and attentiveness.
I can go detective around for their customer contact info.
Seeing as that it won’t be shared here.
30 days, Adrian.
A calendar month for them to situate their various duties & it’s just a “oopsie”.
Again I didn’t ask for compensation even though I am well within the scope of doing so.
The lackluster performance showcased by them literally offering nothing of their own accord via that announcement shows that they do not respect their consumers.
Also pointing fingers helps investigate where the problem is. And accountability is important.
Again had this happened to the IAP shop it would’ve been fixed immediately.
@glass grove inherited a company that lacks cohesion & credible leadership.
The buy list on those OG cosmetics & Mount is on 2 hands total. The fact that the compensation was not even considered for such a small allotment is what is pathetic.
Squeeze a penny to get a dime.
wary yew
Seems they released a fix today for NFT cosmetics. Now begins my wait for them t...
Different topic:
Hero bound / Account bound
echo quarry
Transparency and honesty (towards yourself and customers) is some of the core values for my ||(US HQ, if that matters any)|| employer, which is made pretty clear with regularly irregular mandatory Code of Conduct trainings etc.. Going through things that oneself sees as common sense and a waste of time to use ~30-60min of your worktime for 1-3 times per year.. Maybe it afterall is something that others could/should implement too..?
Oopsies are bound to happen, usually sooner or later whatever you do in life, often helps to be open and honest about it instead of trying to sweep it under the rug. Say you're sorry and tell (honestly) you're working on it, you might get a "no biggie, good that you're trying", treat us like.. well as you do and.. oh who am I kidding, here we are still, taking all the shit, don't know which cheek is turned at this point (but for how long will the ever thinning company of heroes persevere)
||Just in case it isn't clear I wanna point out that I'm rambling generally, not pointed towards Adrian, as the face/image/rep of Kongumental, in any way, I believe he is just the unfortunate middleman here and that there isn't anything to rant about him||
P.S. IIRC these NFT-thingies were US-only or something..? Kinda glad I couldn't jump on that train.. bullet dodged
wary yew
They were available globally - whoever made the purchase. It was via fiat currency however you bank.
Was just not published loudly enough to draw much attention.
wary yew
Thank you, Adrian, for relaying the update and doing the often times frowned upon job.
outer lance
You're welcome Gylg
wary yew
I knew it was you, Toast. You truly show the web3 enthusiasm. ||it’s a joke - so don’t anyone start yelling at Toast …. They bemoan this stuff with the best of us||
mortal whale
Ideally these items would be changed to immutable NFTs that would appear here on thebitverse website
manic bear
I believe is now the __4th time__ (5th*) that owners of these have lost access t...
It just registered that you're implying that they ACTUALLY FINALLY RELEASED the NFT mount...when the hell did that happen? Why don't I have that sucker?
mortal whale
It just registered that you're implying that they ACTUALLY FINALLY RELEASED the ...
No these were "NFTs" before the BitVerse ImmutableX ones. They were sold on https://www.kongregate.io
manic bear
No these were "NFTs" before the BitVerse ImmutableX ones. They were sold on http...
Oooooh, so not the mounts that we're supposed to get for buying the eventual heroes
Now what....2 years overdue?
wary yew
It just registered that you're implying that they ACTUALLY FINALLY RELEASED the ...
Nope. Forte/Kongregate relationship that dissolved.
This was their initial "dip into the pool" on the process.
mortal whale
wary yew
cold flint
<a:crying_laughing:1266172302413008926>
wary yew
NEWS AND UPDATES
THE ITEMS ARE MISSING AGAIN......
@fathom orbit @glass grove @round tinsel @soft shuttle
again
and again
and..... again
wary yew
This isn't the same topic, Natty.
Unfortunately entirely different & warrants it's own thread and OP.
mortal whale
lame
wary yew
The forte/kongregate partnership back many years ago.
I believe I reference it in my OP and subsequent comments. Trying to keep it cleared so that they can see it being ignored and not fixed (again) in a timely manner.
All good.
It's yet another shining example of why web3 has been nothing but insufferable headaches.
copper jacinth
**NEWS AND UPDATES**
THE ITEMS ARE MISSING AGAIN......
Hi, Gylg
I m not sure if you have done that yet or not, i want to kindly remind you about you should raise the ticket for that issue at that time (you may raised it before, but this time this case is a new happened issue),
Discord can not solve it you know...
wary yew
Gren again - shit post somewhere else. Tired of you wasting time.
You flitter in & out of this community with nonsensical commentary 1/2 the time.
Also you have zero context and understanding about this topic & you’d do well not providing any sort of “advice” on the matter.
copper jacinth
Gren again - shit post somewhere else. Tired of you wasting time.
Hi, Gylg
I can understand your angry and upset about that items missing case, but hope you can understand also that blaming your friend me would not help this items missing case any,
Would you like calm down a little bit and raise a ticket to describe what happened in which device & version and when it happened ?
I do not think it is a time wasted because what I m suggest to you my friend is help the official solve your concerns, which is also the right way to report the issue. You used to do this, have you forgotten ?
If you really forget, please refer to the picture below, Thanks !
wary yew
Gren - I have taken every step - stop trolling me.
Also I am calm. Just very tired of seeing you post nonsense that is obviously being you being a clown.
<@&608325801703768065> please assist when available. This individual does not understand what I am requesting of them & it’s getting tiresome.
Also note this is a channel-subthread designed to report bugs & issues. I did not make this in general chat or any other channel.
Please stop being a pest, Gren. It’s exhaustingly childish.
outer lance
Stop fighting each other and let me eat my damn salt and vinegar chips in peace
everyone put down the keyboard and walk away
Gylg didn't do anything wrong here, @copper jacinth stop antagonizing him, and @wary yew stop feeding him
This is an ongoing issue that Gylg has brought up to the devs both publicly and privately
this isn't a ticket matter. I'm leaving the above messages in because I feel they help reinforce the notion that the community is frustrated with the continual half-measures to retroactively fix the glaring issues this game is experiencing.
If we are all cool now, I'm going to go back to raising my cholesterol and making bad decisions.
fathom orbit
**NEWS AND UPDATES**
THE ITEMS ARE MISSING AGAIN......
We're aware of the issue and are looking into a solution. Thanks for the report as always!
wary yew
Who is the 3rd party company? Is it still Forte?
Because I should be permitted to file an official complaint to whatever their customer service department is.
@fathom orbit
strange osprey
This will get fixed along with the pvp/gvg false defeat bug ||never||
wary yew
I believe that has its own subthread.
fathom orbit
Who is the 3rd party company? Is it still `Forte`?
Because I should be permitted...
Sorry for not replying yesterday 😅
Yes, I believe this is related to issues with Forte again. I'm not sure of the details of our agreement with them or how helpful their support will be able in this situation.
mortal whale
Time to disconnect from forte
wary yew
I know that if this was the game-shop it would be fixed in under 4hrs... But this is a back burner feature that Monumental inherited and don't genuinely care to push and get fixed in a timely manner. Why? Because it's not making them money. (shocker).
Little Timmy can't use their mom's CC on our IAP $99.99 :Gems: purchase.... we have to get that fixed immediately
[pause]
Hey that thing I bought from y'all, it's not working & seriously hindering my player immersion...
"Oh well, thanks for buying it!"
wary yew
Day 8 since my most recent re-post: 9/4/24
jagged nova
I previously have worked multiple IT roles including Customer service, helpdesk, infrastructure, and i currently work as an engineer in security. This entire situation blows my mind, like i don't fully understand the bullshit that happened between kongregate getting bought out, but this whole situation can easily become a law suit. The US government would EAT this shit up as they are always looking to get a better control/grip on crypto and im almost certain there's compliance/fraud issues revolving this. Who ever it is that now owns this crypto thing for bit heros honestly better hope they dont get audited. Laws are only getting more strict with compliance and regulations regarding IT security and without even knowing the infrastructure of the current company that owns of the game, I'm almost certain they are out of compliance in a multitude of different ways.
Like his NFT's are a product that you provided him(or even paid for), and due to them getting taken away constantly due to what sounds like disagreements with a b2b relationship is NOT his problem and should be figured out asap with clear communication to to the consumer. Yet he's left literally clueless for weeks at a time. It does NOT sound like a hard thing to do to just give him a new mount thats NOT a NFT that acts as an equal value to finally just clear this up
Then u can go figure out ur business to business disagreement without leaving ur customer to suffer from your own inter company conflicts/politics
wary yew
Day 13 since my most recent re-post of the continued issue...
Again, if this was the In-App Store, the Engineers would have it fixed in record time (as we have seen before, Tier 13 launch, Tier 10 mid-event comedy with Apple pay features, various times in tier 14-18 ...)
But this paid feature that is no longer being maintained outside of a contractual agreement from a now dissolved partnership really drives down end-user interests.
mortal whale
Feel free to give us our money back on these. Is that something you ever do as a company though?
round tinsel
Hello! Just wanted to let you know that this issue is being taken care of. Sadly, like we said in the past, it doesn't depend 100% on us, but we'll continue to do everything in our capacity to take actions in a way we can fix this forward, so this stops happening.
Thank you for being so patient with an issue that is specially annoying like this one, we'll continue to inform the news as soon as we have some answers too. Cheers
wary yew
Thank you, jefe Mati.
mortal whale
Thanks Mati.
wary yew
Day 23
wary yew
Just refund me if you can't get your shit together with the 3rd party business that made this an issue.
Maybe if I had kept spending like I used to I could be an asshole and flex that and make my own discord server and drum up a marching rabble-rouser crew to volley insults at the company.
Right?
Also at some point in time compensation for things should be a very real marketing position taken by the CSR staff and upper management. But knowing MtG and Kong's longstanding "We don't do compensation unless we pull teeth from a rooster" stance...
strange osprey
You own the nft, take it off the servers and do with it what you please.
wary yew
Not the nft - it’s the cosmetics / applicable items that I can’t access. I can play my nft just fine. It’s the Mount and cosmetic set that keeps disappearing because Forte is a dog shit company. My original post and formal complains all point to this being the issue.
Kongregate/Monumental is having to fight with said company due to whatever contractual obligations and legacy blockchain agreements were signed off in when Kong thought Web3 was the future of gaming via market expansion and acquisition of p2e gobbledygook
wary yew
fathom orbit
#announcements-bhq message
