what should i do if I have issue 1000, but only with one stream/stremer (not quite sure yet). I can watch everything normaly but there are some streams that i can't watch beocuse of this issue.
#issue 1000
unkempt willow
final estuary
!contact-support try another browser, restart pc, try another device.
coarse oreBOT
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unkempt willow
I also can watch the stream on my phone but it's just black screen
final estuary
if you can switch "quality", try it out. it's also possible that the streamer's encoder is messing up the video for everyone
unkempt willow
if you can switch "quality", try it out. it's also possible that the streamer's...
you mean the quality when he is streaming ? it's not his "encoder" i know not eveyone had that
final estuary
like this stuff... change it and see if anything works
final estuary
have you tried a different browser?
check for hardware acceleration as well
and if you are on vpn, try without it
unkempt willow
have you tried a different browser?
no but i don't think that's the problem cuz other streams work normaly
final estuary
try incognito/inprivate window
unkempt willow
try incognito/inprivate window
i can't realy try that now i had this issue for only one stream so far but the guy ended already
final estuary
did they enable vod? does that vod work?
final estuary
ok maybe next time then
unkempt willow
i send an e-mail to suppoer so i'm waiting till they respond