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I'm trying to update my subscriber badges and it allows me to delete the old ones I had but it won't let me upload new ones no matter what I try. I didn't have an old badge in my 2 year slot so I tried uploading one there and that didn't work either. The system allows me to load the 3 sizes of the images but the "upload badge" button does not change from gray to red.
twilit cipher
I did, they all fit the guidelines. Also what do you mean "we are not twitch"? This is where I was directed by the Twitch website to ask for help
left plume
I did, they all fit the guidelines. Also what do you mean "we are not twitch"? T...
where did you see the link?
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check each file size and dimension
I have done this already
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where did you see the link?
on their support site. Their normal help submission links aren't working and I'm at my wits end trying to find help for this issue
I'm working in creator studio on windows so I came here
if this isn't the right avenue you could please point me in a direction that doesn't involve going to the twitch support site? maybe a different discord?
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are you able to show the size and dimensions
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can you also try a different browser?
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I only have Chrome installed and uploaded those K's last week fine.
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incognito mode
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ok lemme try
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I tried 2-year and the button lit up after I put the 3rd image
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incognito mode worked!!
thank you SO much, this has been super frustrating to figure out
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if that worked, maybe it's time to clear caches
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