Twitch Studio couldn't load | Twitch Studio | Page 1

thick star Aug 9, 2023, 12:27 PM

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I've had the problem for 2 days that my Twitch Studio is no longer loading. I have already reinstalled the program several times and tried various other solutions - all without success.

I've been using OBS since yesterday, but I want Twitch Studio back!

According to the error message, support should be here - where is it? Who can help me ?

And before the prompt comes: NO, I can't do a reaction in the "roles" channel

static cave Aug 9, 2023, 1:25 PM

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Did it work before?

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Can you reboot your PC.

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What are your PC specs?

dusty locust Aug 9, 2023, 2:33 PM

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thick star I've had the problem for 2 days that my Twitch Studio is no longer loading. I ha...

Reaction is probably turned off in your discord settings. Turn it on there.

thick star Aug 9, 2023, 2:36 PM

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@static cave
It used to work normally...could use everything normally. There have never been any problems before.

My system:
Windows 10 Pro
All drivers are up to date

static cave Aug 9, 2023, 2:37 PM

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thick star <@335854051269017600> It used to work normally...could use everything normally....

Cpu, gpu, ram please.

thick star Aug 9, 2023, 2:38 PM

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Okay...wait a minute, I'll have to take a quick look ^^

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Processor AMD Ryzen 3 4100 4-Core Processor 3.80 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 8DDC9AC1-8CF8-4944-B8C8-100B6DDF30F1
System type 64-bit operating system, x64-based processor

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I hope this is the correct information ?

dusty locust Aug 9, 2023, 2:48 PM

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Does it have a gpu?

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You can check in task manager, performance tab, look for gpu-0,1

thick star Aug 9, 2023, 2:50 PM

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It's a bit difficult to understand as I usually speak German 🫣

knotty chasmBOT Aug 9, 2023, 2:54 PM

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rockydragon7 has been warned

Reason: Duplicated text

thick star Aug 9, 2023, 2:55 PM

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maybe that better

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I have already uninstalled and reinstalled the program, tried older versions, restarted the PC several times, looked in forums for solutions but all without success

In the morning I was able to do a normal live stream and in the evening it didn't work anymore

In any case, it can't be because of my system that Twitch Studio is no longer working - my system is up to date

dusty locust Aug 9, 2023, 5:39 PM

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can you restart pc, and run twitch studio app from a fresh restart

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if you see crying face, wait for 5-10 minutes

thick star Aug 9, 2023, 8:52 PM

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Thanks for the tip, but I'll reset my PC to factory settings (that's what I planned to do) and then see if it works again

thick star Aug 9, 2023, 9:29 PM

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I even waited 30 minutes - no success

dusty locust Aug 9, 2023, 9:31 PM

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probably need to check the logs

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do you have a GPU?

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video card

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goto %APPDATA%\Twitch Studio\ and delete layouts.json file (backup if needed). and try again

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also try starting the app as administrator

thick star Aug 9, 2023, 9:43 PM

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I deleted the file and no success

As for CPU: look above, there I showed my system information

But I mention: Twitch Studio not working can not be due to my PC, all other programs, games and other files work without problems

I've been fighting for exactly 3 days now and it's getting too difficult for me and I'll look for another stream service.

OBS, for example, works without any problems,

dusty locust Aug 9, 2023, 9:56 PM

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not CPU, GPU is graphics card. like nvidia or amd. if you don't have one it's fine

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open task manager, goto performance tab, and look for GPU-#

thick star Aug 9, 2023, 9:58 PM

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oh well...graphics card - it's NVIDIA...but don't ask me for the exact version

dusty locust Aug 9, 2023, 9:59 PM

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if you go to the performance tab you can see the model

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see this example

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task manager shortcut is ctrl-shift-esc

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I don't know the german name of the app

thick star Aug 9, 2023, 10:02 PM

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dusty locust Aug 9, 2023, 10:02 PM

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okay click gpu 0

thick star Aug 9, 2023, 10:03 PM

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dusty locust Aug 9, 2023, 10:06 PM

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okay 1650 pretty good. don't know why it wouldn't load. Probably need to look into the logs

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do you have the crying face screen? can you submit a bug report from there?

thick star Aug 9, 2023, 10:09 PM

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Yes, the message is still there.

And when I want to send an error report, the whole program hangs, so I have to force-break it

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The only option I will try is to completely reinstall Windows and hope that Twitch Studio will work again.
Maybe I have a file somewhere that isn't loading Titch Studio...but I can't imagine it, because then other programs would also have a problem

dusty locust Aug 9, 2023, 10:13 PM

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have you checked %APPDATA%\Twitch Studio\ folder?

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there is a file called layouts.json you can delete it to start fresh.
and there's a Logs folder in there. many types of logs in there. If you know how to read json log file, maybe you can check them out

thick star Aug 9, 2023, 10:18 PM

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the file is called: ElectronSettings.json

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and when I look at the other dates: these are all dates ending with .json

dusty locust Aug 9, 2023, 10:21 PM

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look for the latest logs and try looking for error

thick star Aug 9, 2023, 10:23 PM

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I have no idea about any of this

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but you know: I've removed everything that has to do with Twitch from the PC several times today and then it was as if I had never had Twitch on the PC and then downloaded Twitch Studio again...even that didn't help

dusty locust Aug 9, 2023, 10:27 PM

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how about nvidia driver? did you update it recently? can you downgrade it?

thick star Aug 9, 2023, 10:29 PM

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everything is unchanged before and after the Twitch Studio...so there was no update before or after and everything is up to date...so I can't do an update. And a downgrade makes no sense either

dusty locust Aug 9, 2023, 10:30 PM

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try updating it

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there are new ones

thick star Aug 9, 2023, 10:35 PM

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soon it will show whether it was of any use

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as expected: no change - Twitch Studio still does not load

dusty locust Aug 9, 2023, 10:43 PM

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can you open the log files and look for errors?

thick star Aug 9, 2023, 10:45 PM

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If you can tell me in which order

dusty locust Aug 9, 2023, 10:49 PM

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TwitchStudioAgent and Electron - Platform

thick star Aug 9, 2023, 10:50 PM

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dusty locust Aug 9, 2023, 10:51 PM

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the bottom one

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or the second last

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open in notepad and find "error"

thick star Aug 9, 2023, 10:55 PM

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with both there are several "error" things

dusty locust Aug 9, 2023, 11:02 PM

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and do they make sense?

thick star Aug 9, 2023, 11:03 PM

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no idea...I don't know my way around - would it be of any use if I send the data here?

dusty locust Aug 9, 2023, 11:04 PM

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below "Error", there's a message. maybe you can post it here

knotty chasmBOT Aug 9, 2023, 11:05 PM

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rockydragon7 has been warned

Reason: Duplicated text

dusty locust Aug 9, 2023, 11:05 PM

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screenshot is fine

thick star Aug 9, 2023, 11:06 PM

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dusty locust Aug 9, 2023, 11:08 PM

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are you still on the crying face screen?

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can you press F5 to reload the screen

thick star Aug 9, 2023, 11:11 PM

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it's a program...not an internet site...you can't use F5 to reload it

dusty locust Aug 9, 2023, 11:12 PM

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does it work though? also there's a menu on the top left do you have access to anything in there

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thick star Aug 9, 2023, 11:14 PM

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ah okay - but unfortunately no success

dusty locust Aug 9, 2023, 11:14 PM

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how about file, settings

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oh and what version is your twitch studio?

thick star Aug 9, 2023, 11:16 PM

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v0.117.3

dusty locust Aug 9, 2023, 11:17 PM

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does settings work?

thick star Aug 9, 2023, 11:17 PM

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no

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nothing happens

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I'm going to go offline for now... it's already 1:20 a.m. for me

Thanks for your help so far...I'll look for an older version tomorrow...maybe I'll have better luck there

dusty locust Aug 9, 2023, 11:20 PM

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alright good night

thick star Aug 10, 2023, 8:43 AM

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I tried an older version, but it is no longer supported

And I've reset my PC to factory settings but that didn't work either

So Twitch Studio is done for me and I will now use OBS

thick star Aug 10, 2023, 9:19 AM

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I say goodbye here now that the case has now been settled.

And who knows: Maybe one day Twitch Studio will run again after I have completely reinstalled my operating system

I thank you for your help and have a nice day

#Twitch Studio couldn't load