We had DNS with Cloudflare for years on this domain. We transferred the domain registration on Monday, it worked until Thursday, then stopped. We have a ticket open, but it says it may take up to 3 days. Our client is super angry. Where do we go for help?
#Transferred Domain, worked 4 days then stopped working. Where do I go to get help?
ancient socket
dense otter
What is the domain?
dense otter
This domain was using Wix nameservers until 2 days ago... https://securitytrails.com/domain/fastresponsefire.net/history/ns
It is now active on Cloudflare, not using the proxy and pointing at Wix... https://cf.sjr.dev/tools/check?c9a42f8470114129ab4065a6e1706161#dns
ancient socket
Oh man... My guys said they didn't change anything...
Oddly the domain price was credited back to us, so we assumed that's why?
dense otter
Cloudflare is now the registrar. The process will have been.... 1. Onboard the domain to Cloudflare, use Cloudflare nameservers. 2. Once active, you can then transfer the domain registration to Cloudflare. But whatever happened the domain wasn't using Cloudflare before today(-ish).
I assume Wix wasn't the previous registrar? (Wix requires use of their nameservers for domain registration which blocks the onboard to Cloudflare unless you push their support very hard).
ancient socket
So we paid to transfer the domain on Mar 9th. Then on the 11th they credited back the amount paid.
dense otter
Seems odd if you were able to pay for the domain transfer before the domain was onboarded to Cloudflare. Is it the right domain?
ancient socket
Yep
Its the only one in this tenant.
They always charge when you place the order, not when it was transferred.
dense otter
But you shouldn't have been able to even select to transfer the domain if it wasn't yet onboarded to Cloudflare. Just a bit odd. But it's working anyway.
ancient socket
It's super odd! Glad it working now, just a few confusing bits, and I'd like to learns so our people never have this happen again.
Awesome tool at https://cf.sjr.dev/. BTW!
How would I get in touch with Billing to ensure that the domain is paid for?
dense otter
As it's Registrar related, I'd suggest a Registrar ticket
ancient socket
Can't find where to do that, is it in the ticket portal?
dense otter
Go to https://dash.cloudflare.com/?to=/:account/support and select "Technical Support" then "Open a case". Select "Cloudflare Registrar" from the dropdown.