Help domian cloudphone247vn.site and wozokhonggay.site | Cloudflare Developers | Page 1

mortal fjord Sep 17, 2025, 12:05 PM

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Hello Cloudflare Support,

My domain cloudphone247vn.site is currently stuck in a deleted account which had an outstanding balance. I have already deleted that account and created a new Cloudflare account, but I cannot add the domain again.

Error: “You cannot add or modify subscriptions or services until the outstanding balance is paid.”

Since the old account no longer exists, I cannot pay or remove the domain. Please help me release this domain so I can add it to my new Cloudflare account.

Thank you.

ancient hollow Sep 17, 2025, 12:19 PM

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?billing

remote juncoBOT Sep 17, 2025, 12:19 PM

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Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

ancient hollow Sep 17, 2025, 12:20 PM

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not all of that is relevant but the part about creating a ticket is, nobody here can help, only the people in support can

mortal fjord Sep 17, 2025, 12:52 PM

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So what should I do to solve this situation?

mortal fjord Sep 17, 2025, 12:53 PM

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ancient hollow not all of that is relevant but the part about creating a ticket is, nobody here...

Because I lost my account about the old cloudflare, I attached the old domian to the new account, it was the same as above

#Help domian cloudphone247vn.site and wozokhonggay.site