#Account closure blocked

8 messages · Page 1 of 1 (latest)

ivory pewter
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I've already reviewed the "Delete your Cloudflare account" docs, but unfortunately they are not allowing me to close the account for which my profile is the Super Administrator:

Whenever I try to click Yes, leave account under account member management, I get the error This account needs at least one super administrator. You will need to invite another super administrator before you can leave

But the account itself does not have any option to simply be deleted. I want to delete my profile and the account - how do I do this?

pseudo kiteBOT
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Feedback

Feedback has been submitted! Thank you :)

ivory pewter
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The AI bot said that I just need to add another super administrator, but I don't want to do that because the entire company is shutting down

Any pointers?

pliant aurora
# ivory pewter I've already reviewed the "Delete your Cloudflare account" docs, but unfortunate...

You said you reviewed the Delete your Cloudflare account docs, they don't tell you to use the leave button though, they give different instructions on how to delete from under your profile: https://developers.cloudflare.com/fundamentals/user-profiles/delete-account/#delete-your-cloudflare-account

Cloudflare Docs

If your account uses Single-Sign On (SSO), your super administrator may need to delete your account on your behalf.

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When you delete your profile, the account associated with your profile and any accounts where you are the last active member will also be deleted.

ivory pewter
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@pliant aurora thank you for your note - I've tried to delete the profile, but it never ends up going through. I presume this is because I am the super administrator for an account, so Cloudflare isn't letting me close the profile

pliant aurora
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?support