Transferring a domain between two CloudFlare accounts

[signal cedar]

The person that owned the domain in question unfortunately passed away earlier this year, so we are trying to transfer it to my account. We got access to his account, and have initiated the transfer after exporting/importing the DNS data to a new setup in my account, but it seems to have an issue with my DNS servers being ashton/anna, but his existing DNS servers being thea/graham (both being at *.NS.CLOUDFLARE.COM). There is no obvious way to change it on either end.

Cloudflare's support system seems to have trouble today, so I am asking here instead.

This is the instruction I get, but there's no obvious way to to this in the Cloudflare UI

[primal lotus]

The domain is using CF Registrar, and if so, you went through the "Move to another account beta" option?

[signal cedar]

Yes

[primal lotus]

What's the status of it in the new acct, under Domain Registration -> Manage

[signal cedar]

There was an option to accept, I clicked it (why is that not shown in the main UI? 😅 )

But my entry still says this

[primal lotus]

Did you manually add the website in the new acct, or was it automatically added from the transfer?

[signal cedar]

I exported the record from the previous account and imported it here

[primal lotus]

so you created the zone/website in the new acct before the transfer made it automagically? possible that messed with it

what's the status under Domain Registration -> Manage now?

[signal cedar]

Yes, I was instructed to create one

The instructions are all over the place, it really needs to be more clear if there's an easy step for CF-to-CF transfer where everything Just Works

[primal lotus]

it more recently changed from being support ticket only to semi-automated

[signal cedar]

So I think the transfer succeeded

[primal lotus]

you're right though, the new way does say add the domain ahead of time, if you're doing it that way you followed the right steps:
https://developers.cloudflare.com/registrar/account-options/inter-account-transfer/

[primal lotus]

The invalid nameservers is only checked periodically, possible it just needs more time

[signal cedar]

OK

[primal lotus]

you can use one of the whois utilties online (or share the domain name) and see if it's now using anna and ashton

[signal cedar]

Will do

Thanks for your help. And, that Domain acceptance notification needs to be top level in the UI 😄

Ah, you are not actually working at CF, ignore those complaints then 😛

Do I need to manually enable DNSSEC and transfer locks now?

Name Server: ANNA.NS.CLOUDFLARE.COM
Name Server: ASHTON.NS.CLOUDFLARE.COM

[primal lotus]

I would wait until the zone/website in your new acct is marked Active before doing dnssec, but could relock yea

[signal cedar]

It is saying Active now

Is DNSSEC locking, or are they two different options?

[primal lotus]

nice, then yea you need to re-enable manually dnssec

[primal lotus]

two different options

[signal cedar]

OK, will look for them

[primal lotus]

Dnssec is about making DNS Resolution more secure, by Cloudflare cryptographically signing DNS Responses and having DNS Resolvers (like Google's Public DNS 8.8.8.8, or Cloudflare's 1.1.1.1, or your ISP's operated one) verify them. "the response containing the A record/ip address for website.com is legit/did come from the real website operator"
It's under your website in the Websites tab, DNS -> Settings -> top option is DNSSEC
https://dash.cloudflare.com/?to=/:account/:zone/dns/settings

Transfer lock is under Domain registration -> Manage Domain -> Manage -> Configuration
"Transfer to another registrar", it's about stopping the domain from being transferred to a different registrar away from you
Dnssec is more optional, just an extended security thing.