#Help Needed: Cloudflare DNS & Shopify Domain Issue (Error 1001 / Site Not Loading)

1 messages · Page 1 of 1 (latest)

short spire
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Help Needed: Cloudflare DNS & Shopify Domain Issue (Error 1001 / Site Not Loading)

tacit oak
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Hey @short spire can you send the domain that you are having this issue? (need to do a DNS lookup)

tender veldtBOT
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DNS over Discord: A records

idiaverse.com A @1.1.1.1 +noall +answer

NAME          | TTL     | DATA        
--------------+---------+-------------
idiaverse.com | 86,400s | 23.227.38.65
diggy diggy hole ·
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DNS over Discord: NS records

idiaverse.com NS @1.1.1.1 +noall +answer

NAME          | TTL     | DATA                          
--------------+---------+-------------------------------
idiaverse.com | 21,600s | ns-cloud-e2.googledomains.com.
idiaverse.com | 21,600s | ns-cloud-e4.googledomains.com.
idiaverse.com | 21,600s | ns-cloud-e1.googledomains.com.
idiaverse.com | 21,600s | ns-cloud-e3.googledomains.com.
diggy diggy hole ·
tacit oak
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@short spire

After removing Cloudflare, my site is no longer loading, and I'm getting:
⚠️ "Error 1001: DNS resolution error – Cloudflare is currently unable to resolve your domain."
This happens when you remove the site from cloudflare dashboard while your nameservers are still pointing to cloudflare.

So when anyone visits the domain, Cloudflare’s DNS says “I don’t know that zone” → Error 1001.

So if you move away from cloudflare then you have to change your Nameservers to where you want it to be managed.

Just now I visited your website and it shows the domain is not configured properly on Shopify and your A records are pointing to Shopify and NS is on googledomains.com, so you have completely removed cloudflare at this point. If you login to your shopify dashboard and configure it properly based on Shopify docs then you can bring your site back up online

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short spire
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@tacit oak thank you for reaching out and for your help, but i am still experiencing this issues, is there a way you can connect me to a developer or if you can help me fix my store and the issue i am having with customers not being able to load my site from other region ??

calm birch
short spire
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@calm birch The page is working now, the issue has been resolved just now from shopify, however i am stil having issues with people in nigeria not able to load the site

calm birch
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I'd guess that's just DNS cache if it works for some and not for others.

short spire
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@calm birch it works when they use VPN, i thought maybe adding my domain to cloudflare would resolve the issue, that was why i addded it to cloudflare ta first

calm birch
short spire
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'site can't be reached'

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' could not connect to server'

calm birch
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That sounds like the users can't connect to Cloudflare in the first place, which is usually an issue with the ISP.

short spire
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yes, before and after i added my domain to cloudflare i was having the issue

tacit oak
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I don't think we can do much here, because your domain is pointing to a IP address of Shopify which a Cloudflare CDN IP that Shopify uses, so here Shopify uses Cloudflare. The users are not able to connect to cloudflare like Laudian stated above.

So the best thing you can do is contact Shopify support and explain this issue, they might be able give you a solution because your domain is fully pointing to the IP that Shopify told you to point to setup your domain on Shopify.

tacit oak
lone jasper
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@tacit oak I'm also having the same problem here. I purchased my domain from Ionos and am using it for my shopify store. I was told by Ionos to contact shopify to resolve the issue in which shopify told me to contact Ionos to to solve an issue involving cloudflare. After my second go round with Ionos they told me to contact cloudflare. I'm getting error 1001 when using my domain waifucustoms.com, but if I use my shopify domain that is set to redirect to my domain it redirects to my site. After that I can get to my site using my purchased domain with no issues.

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I've tried reaching my site from multiple devices and it will result in error 1001 on every device I've tried unless I use the redirect first.

tacit oak